Office Assistant Information Specialist

LORI ROBERTSON

**** *****’s Pike Rd. Wirtz, VA **184 C: 540-***-**** ********.**@*****.***

MEDICAL OFFICE ASSISTANT / Committed to administrative support and performance excellence Outstanding professional offering exceptional office operations support. Expertise in managing top initiatives and projects; Handling of monies; Dedicated professional with personal approach and a results-driven focus. Team player; Multi-task oriented. OFFICE ASSISTANCE EXPERIENCE

2019 Appointment Scheduler

Roanoke Valley ENT & Allergy, Dr. Paul Lenkowski, – Roanoke, VA 540-***-**** Scheduled appointments for patients

2005 to 2019 Household manager, Manager, Financial CFO – Robertson Family,

Handled financial budget and organized daily schedules for family, which included meal preparation.

Organized family outings, performed household duties and provided child care for two children.

PTA volunteer, classroom volunteer and assisted with fund raising. 2004 to 2005 Health Information Specialist

Carilion Clinic (Previously Carilion Roanoke Community Hospital) – Roanoke, VA 540-***-****

Provided customer service for patients with the utmost confidentiality per HIPPA guidelines.

Answered busy multi-line phone system and faxed patient information to other medical facilities as requested.

Handled requests for release of information to medical facilities, Social Services, and law enforcement officials.

Checked off the list of discharges from hospital from previous day and pulled chart lists for physicians to review and dictate to avoid penalty.

Handled walk-in patient information requests and birth verification letters, per request, and received payments.

Handled file-backs, re-admissions, and created new charts. 2001 to 2004 Core Sales Representative (Inbound Calls) HSN Network Call Center – Roanoke, VA 540-***-****

Answered calls for a busy call center and placed orders which required use of strong verbal and computer skills.

Checked the status of orders for customers.

1999 to 2001 Attended full time and graduated from Skyline Technical College (formerly ECPI Technical College) – Roanoke, VA Obtained a degree in Medical Systems Administration 1998 to 1999 Assistant Store Manager

Cato Fashions – Roanoke, VA 540-***-****

Supervised and trained hourly sales associates

Balanced registers and made nightly bank deposits

Promoted and provided excellent customer service and loss prevention

Handled refunds/exchanges and performed inventory control 1996 to 1998 Assistant Store Manager

Cost Cutters Hair Care – Rocky Mount, VA 540-***-****

Managed other stylists and also performed all services as a licensed stylist

Made nightly bank deposits and did inventory of Cost Cutters store EDUCATIONAL/TECHNICAL

Medical Office Assistant Coursework / Skyline Technical College – Roanoke, VA Excel Word Access Medical Terminology I, II, III Medical Records Management Clinical Procedures Computerized Medical Office Medical Insurance & Coding Medical Transcription & Pharmacology Keyboarding I & II

L. Robertson

Resume

Page 2

REFERENCES

Dr. Kurt Stockstill, 540-***-****

Drs. Moore & Stockstill, P.C.

Office Gynecology

Roanoke, VA 24018

Wendy Wood 540-***-****

VA Claims Processing Rep.

Wirtz, VA 24184

Shilynn Brooks, Pharmacy Tech. 540-***-****

Carilion Franklin Memorial Hospital

Rocky Mount, VA 24151

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