Tonya Nicholls

I have ** years in customer service starting in retail then moving to

hospitality ranging from homes to hospice, also in a hotel setting. Entry level to supervisor rolls.

I work just as well independently as I do in a team environment. I have 3 years of light office experience, including money handling. Trained to open or close most positions. Skills include typing, data entry, and some Microsoft experience.

EXPERIENCE

Assistant Manager

Company Name - Dollar Tree Stores Full-time

Dates Employed - Sep 2019 – May 2020

Employment Duration - 9 mos

Acton, Massachusetts, United States

Opening & Closing, managing staff, schedules, Bank count, ordering & stocking products, Customer Service, Enforce safety protocols.

Pca caregiver

Company Name - Massachusetts Executive Office of Health and Human Services

Dates Employed - Aug 2019 – Jan 2020

Employment Duration - 6 mos

Part time home care for 1 client in the Maynard Ma area, light house cleaning, rides to doctors or the store, help with dressing and showers, cooking, social interactions Assistant Manager - American Legion Post 72

Dates Employed - May 2019 – Sep 2019

5 Turnpike Rd 114

Townsend, MA 01469

978-***-****

ado6ui@r.postjobfree.com

SKILLS

Data Entry, Typing, Supervisory

Skills

Industry Knowledge

1. Total Quality Management (TQM)

2. Quality Management

3. Administrative Assistance

4. Social Media

5. Customer Satisfaction

Tools & Technologies

1. Microsoft Products

2. Microsoft Word

Interpersonal Skills

1. Employee Relations

2. Creative Problem Solving

Other Skills

1. Housekeeping

2. Internet Savvy

3. Supervisory Management

4. Customer Service Operations

5. Professional Phone Skills

6. Great Organizer

7. Rooms Division Management

8. Office finance

Languages: English

Employment Duration - 5 mos

Alton, New Hampshire

Opening, emptying lottery machines, Accounting for bar and lottery, payroll, organizing, supplies for bartenders, bank drops. Housekeeping Supervisor -Boxboro Regency Hotel &

Conference Center

Dates Employed - Jul 2017 – Jan 2019

Employment Duration -1 yr 7 mos

Inspection of all hotel areas keeping up to standards Organizing employee's daily tasks

Opening and closing of the day, using room master program and excel

Product inventory

Coordination with multi departments to keep hotel up to standards

Worked in area's as fill in if needed (laundry, housekeeper) Following up with guest complaints and inquiries

Housekeeping Manager - Community Home Care & Hospice Dates Employed - Sep 2008 – Apr 2013

Employment Duration - 4 yrs 8 mos

Head of housekeeping for Hospice House facility

Managed transitions of rooms for patients as needed Home supportive services to clients

Problem solving clients concerns and finding solutions Interaction with end of life patients and families Following health code standards in hospital setting EDUCATION North Middlesex Regional High School

1991-1994

Mount Wachusett Community College - GED

1995

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