Housekeeping Manager Wachusett
Resume:
Tonya Nicholls
I have ** years in customer service starting in retail then moving to
hospitality ranging from homes to hospice, also in a hotel setting. Entry level to supervisor rolls.
I work just as well independently as I do in a team environment. I have 3 years of light office experience, including money handling. Trained to open or close most positions. Skills include typing, data entry, and some Microsoft experience.
EXPERIENCE
Assistant Manager
Company Name - Dollar Tree Stores Full-time
Dates Employed - Sep 2019 – May 2020
Employment Duration - 9 mos
Acton, Massachusetts, United States
Opening & Closing, managing staff, schedules, Bank count, ordering & stocking products, Customer Service, Enforce safety protocols.
Pca caregiver
Company Name - Massachusetts Executive Office of Health and Human Services
Dates Employed - Aug 2019 – Jan 2020
Employment Duration - 6 mos
Part time home care for 1 client in the Maynard Ma area, light house cleaning, rides to doctors or the store, help with dressing and showers, cooking, social interactions Assistant Manager - American Legion Post 72
Dates Employed - May 2019 – Sep 2019
5 Turnpike Rd 114
Townsend, MA 01469
**************@*******.***
SKILLS
Data Entry, Typing, Supervisory
Skills
Industry Knowledge
1. Total Quality Management (TQM)
2. Quality Management
3. Administrative Assistance
4. Social Media
5. Customer Satisfaction
Tools & Technologies
1. Microsoft Products
2. Microsoft Word
Interpersonal Skills
1. Employee Relations
2. Creative Problem Solving
Other Skills
1. Housekeeping
2. Internet Savvy
3. Supervisory Management
4. Customer Service Operations
5. Professional Phone Skills
6. Great Organizer
7. Rooms Division Management
8. Office finance
Languages: English
Employment Duration - 5 mos
Alton, New Hampshire
Opening, emptying lottery machines, Accounting for bar and lottery, payroll, organizing, supplies for bartenders, bank drops. Housekeeping Supervisor -Boxboro Regency Hotel &
Conference Center
Dates Employed - Jul 2017 – Jan 2019
Employment Duration -1 yr 7 mos
Inspection of all hotel areas keeping up to standards Organizing employee's daily tasks
Opening and closing of the day, using room master program and excel
Product inventory
Coordination with multi departments to keep hotel up to standards
Worked in area's as fill in if needed (laundry, housekeeper) Following up with guest complaints and inquiries
Housekeeping Manager - Community Home Care & Hospice Dates Employed - Sep 2008 – Apr 2013
Employment Duration - 4 yrs 8 mos
Head of housekeeping for Hospice House facility
Managed transitions of rooms for patients as needed Home supportive services to clients
Problem solving clients concerns and finding solutions Interaction with end of life patients and families Following health code standards in hospital setting EDUCATION North Middlesex Regional High School
1991-1994
Mount Wachusett Community College - GED
1995
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