Manager

Area of Focus: Business Operations and Performance

Qualifications Profile

Highly motivated, goal-driven, and strategic professional, offering comprehensive experience in operational management and strategic business development.

Areas of Expertise

Sales and Marketing Optimization Strategic Planning and Implementation Conflict Resolution and Decision-Making

Cross-functional Leadership and Collaboration Relationship Development Sales Growth Territory Management

Relevant Experience

Xfinity Store – Seabrook, NH

Manager Oct 2018– Jul 2021

Directed and coordinated all phases of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores.

Conceptualized and implemented innovative sales and service plans toward fulfillment of corporate target goals.

Determined staffing requirements: interviewed and hired staff, while driving training and development initiatives to continuously maximize staff overall potential.

Gained extensive experience in Planogram new product resets and launches.

Demonstrated proficiency in troubleshooting both Apple and Android operating systems.

Career Highlights:

Earned distinction as the Greater Boston Area store manager of the year 2019 and 2020 for displaying exemplary performance, dedication, and efficiency.

Received commendation or setting record sales and service numbers for location.

Positioned in the top 5 for mobile sales in the entire country.

Enterprise Rent-A-CAR – Various Locations

Branch Manager, Flagstaff Airport, AZ Jun 2014– Jun 2018

Increased profits and met controllable cost goals and objectives by displaying strategic expertise and skills.

Promoted positive environment through motivation and development of team building exercises.

Held responsible for recruiting and interviewing entry-level and management candidates.

Served as a manager accountable for answering and evaluating customers and coworker’s needs.

Career Highlights:

Attained Airport Branch Manager of Year for Arizona in the fiscal year 2016 (FY16).

Successfully ranked #1 in the state of Arizona for excellent customer service in 2017.

Assistant Manager, Branch 50G4, Mesa, AZ Nov 2013–Jun 2014

Determined excellent customer service by conducting follow-through with clients.

Played a vital role in maintaining strategic and professional relationships, facilitating regular meetings, and managing accounts receivable with business partners.

Career Highlight:

Successfully surpassed growth expectations in the areas of fleet, revenue, and profit.

Station Manager, Mesa Gateway Airport, AZ Dec 2012–Nov 2013

Conducted training on regular assessment of entry-level and shift management team members in providing feedback.

Effectively managed customer issues and complaints while maintaining outstanding customer relationships.

Facilitated training to team members for leadership and high performance encompassing individual schedules, crew meetings, regular policy updates, and training classes.

Assumed accountability in maintaining administrative responsibilities and security audits on a regular basis.

Assistant Manager, Phoenix Sky Harbor International Airport, AZ Jan 2012–Dec 2012

Rendered training to management assistants in preparing for promotions and interviews.

Delivered feedback and evaluations of team member performance within the company operational plan.

Career Highlight:

Made major contribution in achieving highest ever customer service ranking at Phoenix Sky Harbor location.

Management Assistant, Branch 5024, Tempe AZ Dec 2011

Handled accounts receivable for auto dealerships and body shops.

Served as a focal point of contact on all aspects of customer service with dealership service department managers and representatives.

Career Highlight:

Maintained top ten sales performance and promotion qualifications in Arizona market for ten months straight.

Earlier Position Held:

Domino’s Pizza – Phoenix, Arizona

Manager, Phoenix Metro Area Nov 2002–Dec 2009

Papa John’s Pizza – Chandler, AZ

Manager Apr 2001–Nov 2002

Other Experience

Arizuma Computer Solutions – Tempe, AZ

Technician May 2000–Apr 2001

Education

Bachelor of Arts in Communication Studies, Minor in Mass Communications: May 2000

Arizona State University Tempe, AZ

Technical Acumen

Microsoft Office Suite (Word, Outlook, and Excel) Enterprise Internal Rental System

ECAR 2.0 POS Odyssey RQ4 Comcast CSG (Main System) Internal Comcast software

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