KIMANI PURITY WANGUI,

MOBILE PHONE: *** (0-726-***-***, EMAIL: ado6sq@r.postjobfree.com. SKYPE:

purity kimani.

CAREER OBJECTIVE

To gain professional experience in addition to my academic qualification, where I can effectively contribute my skills and ensure my growth through the organization’s development.

My main goal is to utilize all my skills extensively and excellently in all capacities that I serve in while also upscaling them. I find the most fulfillment working in an impact based setting where my skills get to directly solve problems, enhance work and life. Efficiency, effectiveness and excellence are my driving force in every task I commit to.

PERSONAL ATTRIBUTE

Keen insight into the learning process and consistent in improving my skills within a short period of time.

Detail-oriented and result driven individual with focus on achieving bottom-line result while embracing a team based style of management. KEY AREAS OF EXPERTISE

• Customer Focus.

• Excellent communication skills.

• Problem solving skills.

• Computer literate and proficient in MS Word, Excel, Power Point and Outlook.

EDUCATION AND PROFESSIONAL QUALIFICATION

Jan 2013 – Dec 2017 - Bachelor of Arts in Political science and Sociology at the University of Nairobi.

April - August 2012 - Certificate In Computer Studies, Unity College of Professional studies.

2008 - 2011 - Kenya Certificate of Secondary Education Moi Girls Secondary School, Isinya.

2005 - 2007 - Kenya Certificate of Primary Education Sacred Heart Primary School Embu.

WORK EXPERIENCE

PROFESSIONAL SUMMARY

Customer service representative possessing excellent written and oral communication skills, where I have been successful in communicating with customers and answering both inbound and making outbound calls effectively. Highly focused with a comprehensive knowledge and understanding in customer service and social media. Currently looking for a suitable position that will help me gain professional experience in addition to my academic qualifications, where I can effectively contribute my skills and ensure my growth through the organization’s development.

Digital Customer Service (Inbound Agent), STANDARD FOCUS

(August 2021 to date)

Some of my main duties include:

-Providing first class customer service live charts and emails.

-Dealing with customer enquiries in a timely and professional manner.

-The first point of contact, primarily email and live chat.

-Handling any customer service queries to satisfaction.

-Identify and maximize sales opportunities through cross-selling and up- selling approaches.

-Escalating and recording customer complaints.

-Record and check the accuracy and comprehension of data uploaded on to the CRM database system.

-Maintain knowledge of products, procedures and policies so an accurate and high level of service can be provided to customers. Customer Service Representative/ Social media Executive, BetVantage Kenya. www.betvantage.co.ke (July 2020 to May 2021) Some of my duties and responsibilities include:

• Escalating and resolving areas of concern as raised by the clients.

• Adhering to all company policies and procedures.

• Responding accurately to customers on a timely manner via inbound calls and social media platforms.

• Making outbound calls to customers letting them know about other products and bonuses the company offers.

• Building and maintaining relationships with customers. Customer Service Representative/ Social Media Executive, Pevans East Africa (SportPesa) www.sportpesa.co.ke (April 2017 to Nov 2019) Some of my duties and responsibilities include:

• Building and maintaining relationships with clients.

• Responding efficiently and accurately to caller explaining possible solutions and ensuring that clients feel supported and valued.

• Engaging in active listening with callers confirming or clarifying information and diffusing angry clients as needed.

• Building lasting relationships with clients and other call centre team members based on trust and reliability.

• Adhering to all company policies and procedures.

• Taking part in training and other learning opportunities to expand knowledge of company and position.

• Utilizing databases scripts and tools appropriately.

• Responding to customers queries via social media platforms on a timely manner.

Front office Receptionist/ Data Entry, Kiboko Insurance Agency (April- Dec2016)

Some of my duties and responsibilities include:

• Meeting and greeting guest/clients.

• Keeping the reception area tidy.

• Organizing files and collecting data to be entered into the computer.

• Entering information into computer databases for effective record keeping.

• Handling company enquiries, and sorting mails.

REFEREES

Walter Ngotho

Head of Department

Pevans East Africa (SportPesa)

Mobile No: +254 (0-716-***-***

Maureen Achieng

Supervisor

BetVantage Kenya

Mobile No: +254 (0-710-***-***

Gloria Njuguna

Business Development Executive

ARI LIMITED

Mobile no: +254 (0-723-***-***

Contact this candidate