Deputy Clerk Service Analyst
Resume:
Dana J. Mason
Ashland, VA **005
ado6sl@r.postjobfree.com
Dear Human Resources Department,
This letter is to express my interest in working with your company. With my impressive analytical and planning skills, I am confident I will be the best candidate for this role.
My areas of expertise include customer service, legal and administrative support, public service, compliance and strategic planning. Since my time in these industries, my knowledge has increased in compliance and legal processes. I have operated as a liaison point of contact for court parties and judges; demonstrating knowledge of Virginia law, estate and civil matters. Other abilities include drafting legal correspondence, preparing data reports, organizing meetings and off-site events. Although I have extensive experience with law and legal procedures, I am eager to explore different career avenues.
I am also familiar with improving policies, legal compliance programs and risk management. All my actions are executed with law while monitoring the latest rules and procedures. It would be a privilege to be a member of your business. I look forward to speaking with you about future endeavors.
Best,
Dana J. Mason
Objective: Diligent individual with extensive background in legal administration, compliance regulations, strategic planning and customer service. A seasoned professional who is skilled in evidence gathering, case investigation and document analysis. Expert in managing complex scheduling, problem-solving, investigating, calendar office administration and special project support.
Skills:
Case management
Bookkeeping
Excellent customer service
Policy analysis
Strategic thinker
Advanced clerical knowledge
Project management
Notary Public for Commonwealth of VA
Chowan University Deans’ List
Compliance Training
Operational procedure assessments
Database management
Education:
Chowan University-Murfreesboro, NC
Bachelor of Arts in Interdisciplinary Studies
May 2014
Professional Experience:
Chesterfield Circuit Court-Principal Deputy Clerk
March 2020-February 2021
Chesterfield, VA
Managed a complexed court docket for judges and other judicial staff
Administered oaths to achieve compliance and promote validity
Examined legal documents and assured adherence to court procedures
Filed documents according to alphanumeric system to promote ease of use; and optimal team productivity
Assisted the public with legal proceedings and court proceedings
Drafted memorandums, letters, court orders for hearings and trials
Answered telephone calls, e-mails, facsimiles from attorneys, paralegals and customers
Computed financial transactions and conduct cash reconciliations
Richmond Circuit Court-Probate Deputy Clerk
July 2015-February 2020
Richmond, VA
Compared data entered with source documents, and re-entered data in verification format to detect errors
Utilized compliance skills to scan and seal sensitive information
Processed wills, estates, trusts, adoptions and name changes
Helped train employees in the departmental process
Performed clerical duties in court of law
Collected court fees and recorded collected amounts
Communicated information to attorneys, and supporting agencies
Partnered with state governmental agencies on special projects
Computed financial transactions and conduct cash reconciliation
Page Auto Group-Senior Customer Service Analyst
August 2014-July 2015
Mechanicsville, VA
Developed spreadsheets to monitor performances on sales data
Trained and mentored employees
Interacted with vendors and other personnel to boost internal relationships
Increased document efficiency by 35% with complied data
Identified support trends from call forecasting
Created process to reduce workloads and bolster callback efficiency
Resolved customer complaints in a professional manner
References:
Denise Harris
400 N. 9th Street
Richmond, VA 23219
ado6sl@r.postjobfree.com
Jennifer Rivas
10111 Krause Road
Chesterfield, VA 23832
ado6sl@r.postjobfree.com
Michelle J. Benjamin
6189 Pole Green Road
Mechanicsville, VA 23116
ado6sl@r.postjobfree.com
Erika N. Brooks
2613 Mountainberry Ct.
Glen Allen, VA 23060
ado6sl@r.postjobfree.com
Contact this candidate