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Deputy Clerk Service Analyst

Location:
Ashland, VA
Posted:
October 28, 2021

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Resume:

Dana J. Mason

***** ********* **.

Ashland, VA **005

ado6sl@r.postjobfree.com

804-***-****

Dear Human Resources Department,

This letter is to express my interest in working with your company. With my impressive analytical and planning skills, I am confident I will be the best candidate for this role.

My areas of expertise include customer service, legal and administrative support, public service, compliance and strategic planning. Since my time in these industries, my knowledge has increased in compliance and legal processes. I have operated as a liaison point of contact for court parties and judges; demonstrating knowledge of Virginia law, estate and civil matters. Other abilities include drafting legal correspondence, preparing data reports, organizing meetings and off-site events. Although I have extensive experience with law and legal procedures, I am eager to explore different career avenues.

I am also familiar with improving policies, legal compliance programs and risk management. All my actions are executed with law while monitoring the latest rules and procedures. It would be a privilege to be a member of your business. I look forward to speaking with you about future endeavors.

Best,

Dana J. Mason

Objective: Diligent individual with extensive background in legal administration, compliance regulations, strategic planning and customer service. A seasoned professional who is skilled in evidence gathering, case investigation and document analysis. Expert in managing complex scheduling, problem-solving, investigating, calendar office administration and special project support.

Skills:

Case management

Bookkeeping

Excellent customer service

Policy analysis

Strategic thinker

Advanced clerical knowledge

Project management

Notary Public for Commonwealth of VA

Chowan University Deans’ List

Compliance Training

Operational procedure assessments

Database management

Education:

Chowan University-Murfreesboro, NC

Bachelor of Arts in Interdisciplinary Studies

May 2014

Professional Experience:

Chesterfield Circuit Court-Principal Deputy Clerk

March 2020-February 2021

Chesterfield, VA

Managed a complexed court docket for judges and other judicial staff

Administered oaths to achieve compliance and promote validity

Examined legal documents and assured adherence to court procedures

Filed documents according to alphanumeric system to promote ease of use; and optimal team productivity

Assisted the public with legal proceedings and court proceedings

Drafted memorandums, letters, court orders for hearings and trials

Answered telephone calls, e-mails, facsimiles from attorneys, paralegals and customers

Computed financial transactions and conduct cash reconciliations

Richmond Circuit Court-Probate Deputy Clerk

July 2015-February 2020

Richmond, VA

Compared data entered with source documents, and re-entered data in verification format to detect errors

Utilized compliance skills to scan and seal sensitive information

Processed wills, estates, trusts, adoptions and name changes

Helped train employees in the departmental process

Performed clerical duties in court of law

Collected court fees and recorded collected amounts

Communicated information to attorneys, and supporting agencies

Partnered with state governmental agencies on special projects

Computed financial transactions and conduct cash reconciliation

Page Auto Group-Senior Customer Service Analyst

August 2014-July 2015

Mechanicsville, VA

Developed spreadsheets to monitor performances on sales data

Trained and mentored employees

Interacted with vendors and other personnel to boost internal relationships

Increased document efficiency by 35% with complied data

Identified support trends from call forecasting

Created process to reduce workloads and bolster callback efficiency

Resolved customer complaints in a professional manner

References:

Denise Harris

400 N. 9th Street

Richmond, VA 23219

804-***-****

ado6sl@r.postjobfree.com

Jennifer Rivas

10111 Krause Road

Chesterfield, VA 23832

804-***-****

ado6sl@r.postjobfree.com

Michelle J. Benjamin

6189 Pole Green Road

Mechanicsville, VA 23116

804-***-****

ado6sl@r.postjobfree.com

Erika N. Brooks

2613 Mountainberry Ct.

Glen Allen, VA 23060

804-***-****

ado6sl@r.postjobfree.com



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