Customer Service

Denice Rouse

** ****** **** **** **** PA ***** 814-***-**** ***********@*****.***

Objective

Energetic management professional versed in business management, finances and sales. Emphasizes process improvements to increase profits and customer satisfaction.

To apply my years of experience and training to work in a setting that will benefit the employer as much as myself.

Skills Profile

-Operation management

-Sales management

-Performance tracking and evaluation

-Decisive leader

-Team building

-Exceptional time management skills

-Leadership mentoring

-Employee engagement

Employment History

ATC Auto Transport 6/2018 - Present

Mill Hall PA

- Owner of Company

Ad Tape and Label 03/15/2015 — 4/2018

Menomonee Falls WI

-Quality Assurance Technician

-End of press operator, artwork inspection, Measurements, packaging, inspection of medical devices and labels, rewind labels, reports

TCF Bank Career

4/16/2012 — 12/19/2014

Glendale WI

-Branch Manager- 5/2014-12/014

-Customer service, cash handling, opening and closing the bank, operations and reports,

-Audits and balancing and filling the ATM/CDM

-Scheduling and payroll

-Interviewing, hiring and training

-Identified key growth opportunities for the business through outside sales and job fairs

-Coached and mentored staff members by offering constructive feedback and taking interest in their career growth

Manager in Training

New Berlin

-Learning all aspects of bank management

Assistant Manager

Shorewood WI

-Managed the day to day tactical and long term strategic activities within the business.

Walgreens Career

12/28/1998 — 4/1/2014

Cosmetician Hartford Location 7/2011 – 4/2014 Saukville Location 10/2006 – 7/2009

-Customer service

-Cash handling

-Merchandising

-Refunds

-Resets/revisions

-Inventory

EXA Manager 12/1998 – 10/2006

-Responsible for all day to day activities of the store including

-Customer service

-Cash handling

-Operations

-Interviewing

-Inventory and ordering

-Payroll/schedules

-Returns of merchandise

-Reset/’revisions

MSI Marking services 3/2010 – 4/2012

Receptionist/Accounts Payable

-Answer switchboard

-Enter orders

-Filing

-Mail delivery

-Credit card processing payments

-Reconciling general ledgers

-Bill of laden

-Balancing three of the companies checking accounts

ACCOMPLISHMENTS

Boosted TCF sales in Growth deposit sales, checking account and savings accounts and AQI within a six month period. As an Assistant manager in Shorewood I increased sales over 300% consistently for 7 months straight. I have also received numerous awards from my team and two from my regional on my customer service,

At Walgreens, while in Saukville, I took the cosmetic department from last place to the top three spots consistently for three years.

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