Lead Cashier Contact Representative
Resume:
STACEY
MOSS
Memphis, TN ****6
ado6ny@r.postjobfree.com
OBJECTIVE
Seeking position with XYZ Company to pursue interest in upholding standards related to working conditions and governmental regulations and to offer quality service and support through experience in administrative duties.
EDUCATION
GED MESSICK VO-TECH
MARCH 2013
EXPERIENCE
Contact Representative Internal Revenue Service
OCTOBER 2019 – PRESENT
Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment, and/or face-to-face contact;
Address wide range of issues/problems that require unique solutions;
Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities;
Secure, analyze and protect sensitive personal and financial information;
Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues; And
Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems.
Recruiter Aerotek – FedEx Express
MARCH 2018 – 2019
Assisting clients on the application process which consist of fingerprinting and background processing
Greeting, Welcoming, and directing clients to appropriate areas
Notifies company personnel of visitor arrival
Maintains safe and clean reception area by complying with procedures, rules, and regulations
Contributes to team effort by accomplishing related results as needed.
Verify client’s IDs for validation
Maintains security and telecommunications systems
Scheduling for hearing impaired
Copy/Fax/Scan documents as needed
Supervisor/Lead Cashier Aramark-FedEx Express
JUNE 2005 – FEBURARY 2018
Lead a team of 15 employees
Gave out daily task
Trained New managers/employees onboarding
Communicate with guests regarding orders, comments, and complaints.
Successfully closed operation, counting of all registers and making deposits.
Inventory, invoices, ordering /receiving purchasing as needed for the company needs.
Exhibit excellent time management skills by ensuring that all prices were correct, digital/paper signs were available and all team members were following company guidelines.
Assist in interview/hiring of new employees
Associate UT Bowld Hospital
JUNE 1999 – MARCH 2006
Assist customers with any services needed
Take orders and serve the customers’/patients meals
Prepare ingredients before and after hours
Answer all patients’ meals concern regarding diets giving under doctor orders
SKILLS
Microsoft Word, Excel, Outlook
Typing (45 wpm)
Listening
Responds to email
Team Support
Organized and Dependable
Customer Service
Highly motivated & Determined
Handles Pressure
Telephone Skills
ACTIVITIES
Volunteered at the Fed Ex house, December 2013 – March 2014
Volunteered at Library Reading to the elder’s program, July 2017 – July 2018
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