FEBRUARY 2019 — PRESENT
TAX INTERVIEWER, jka tax & multi services center
Interviewing clients filing for taxes.
Opening and closing the office.
Providing customer service in a fast-paced environment.
MAY 2016 – SEPTEMBER 2018
ADMINISTRATIVE ASSISTANT, H.A.P.P. 1804 LLC
Answered multi-lines telephones.
Copied documents and prepared packages.
Handling incoming calls and other communications.
Managing filing system.
Greeting clients and visitors as needed.
Updating paperwork, maintaining documents and word processing.
Helping organize and maintain office common areas.
Performing general office clerk duties and errands.
Organizing travel by booking accommodations and reservations needs as required.
Coordinating events as necessary.
Maintaining supply inventory.
Maintaining office equipment as needed.
Experience as a virtual assistant.
Creating, maintaining, and entering information into databases.
Improving Customer Experience.
JANUARY 2015 – FEBRUARY 2016
VOLUNTEER CLERK, Department of Children and Families
Faxed non-confidential documents to Providers.
Labeled and prepared folders.
Answer phones and greet clients warmly.
Assist in filing duties.
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems and personal computers.
Sort and distribute incoming mail.
AUGUST 2016 – DECEMBER 2019
BACHELOR’S IN SCIENCE, Florida International University
MAJOR: INFORMATION TECHNOLOGY
AUGUST 2014 – JULY 2016
ASSOCIATE OF ARTS, Broward Community College
Major: Information Technology
AUGUST 2010-JULY 2014
DIPLOMA, MIRAMAR high school
Certified in Adobe Dreamweaver, Adobe Photoshop, and Adobe Illustrator
Former member of DECA and the 5000 Black Men of South Florida
Skilled with computers
Operating cash registers, managing financial transactions, and balancing drawers.
Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment.
Proficiency in Power point, Excel, Word, etc.
Certified in Adobe Photoshop, Dreamweaver, and Illustrator
Customer service skills
Volunteered for over 110 hours at DCF (2017-2018)
Assisted with crowd control for Food for Florida, Hurricane relief efforts at Tropical Park (October 2017)