Ryan Nichol Barrientos

**** * **** ****** #*** • 623-***-****

ado6jg@r.postjobfree.com

Summary:

My objective is to utilize my skills, experience, and education to assist the company with providing great customer service for the member or customers that we serve. I will bring my integrity, flexibility, versatility and positive attitude with me and you will not be disappointed.

Skills

Ten Key Touch

Emailing, faxing, and copying

MS Office

MS Excel

Can work with various screens.

Quick learner

Great work ethics

Good with inbound and outbound calls

Education

August 2010 – October 2012

Rio Salado Community College

Was going for chemical dependency counseling, my GPA at the time was 3.5

I am currently still working on a degree in this field of study.

October 2018

Certificate, University of Phoenix

I am currently working on my certification and certificate in medical billing and coding. I currently hold a GPA of a 4.0, I have been invited to join the honor society and I am currently familiar with the process and rules for billing and coding and familiar with the human anatomy and physiology.

Work Experience

Valor Global September 2020 - Currently

Customer Service Representative

I currently work on a Campaign for DHS and those duties include making and receiving incoming calls regarding positive covid-19 test and doing a contact tracing survey and providing information for resources to assist those affected by Covid-19. I have also assisted with The DES Campaign helping with unemployment benefits and those duties included providing customers with information they need regarding their claim and steps they may need to take regarding their claim.

Save A Lot December 2018 – February 2020

Lead cashier

Responsibilities are to assist customers with their shopping needs, run register, clean, assist other cashiers when needed and handle cash drops.

Humana June 2015 – July 2017

Customer Care Rep.

Assist customers with prescription orders and refills, submit prior authorizations, reach out for grievance, and appeals, answer light benefits questions, handle claims speak with Doctor offices, pharmacies, and our pharmacist to assist with some orders.

Equiant Financial Services March 2014 – May 2015

Account Specialist

Assist various time share companies with payments for time share member ships, process payments, adjust accounts, handle payoffs and removal of negative credit reporting. Answer emails, send faxes, handle incoming mail, and mail out bills and other paperwork needed.

Veronica McDaniel 602-***-****/Personal

Teresa Jackson 602-***-****/ Professional