PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

HILLARY M PARMELEE

*** ******* **** ****, *******, CT 06810

H: 203-***-**** ado6iy@r.postjobfree.com

During the past 4 years in my current job position I have been promoted several times. This opportunity comes with increased responsibility and knowledge of many aspects of insurance billing, appeals, and customer service. This also includes the opportunity to work on additional special projects beyond my daily job role.

Throughout my time at Montefiore I have also enhanced my skill set in the areas of customer service, computer systems and medical billing. My extensive customer service and billing experience would be a great asset to your company.

~Good communication skills

~Quick learner

~Ability to multi-task

~Medical office experience

~Extensive customer service experience

Physician One Urgent Care, Brookfield CT

Medical Billing Specialist

January 2019-present

Working outstanding A/R for multiple commercial insurance carriers.

Answering patient account inquiries

Insurance and patient payment posting.

MONTEFIORE MEDICAL CENTER

Customer Service Liason Tarrytown, NY June 2014 - Current Answering billing inquiries in a high volume call center environment Collection and posting of patient payments

Arranging payment plans for patients as needed

Use and knowledge of multiple medical billing software and programs for database management including

spreadsheets and updating of patient accounts. (EPIC, Eagle, Microsoft Office) Daily communication with doctors offices and hospital departments as needed.

CCI

Collection Representative Danbury, CT September 2010 - June 2014

Daily contact with patients and insurance companies to collect outstanding self-pay balances. Daily accounting on Excel spreadsheet of call volume and payment collection. Generating correspondence for patients regarding overdue balances. Answering incoming patient calls which includes account inquiries, telephone payments, insurance inquiries, and financial assistance.

WESTERN CONNECTICUT HEALTH NETWORK (NEW FAIRFIELD FAMILY PRACTICE) Patient Service Associate I New Fairfield, CT April 2007 - July 2010 Daily verification of patients insurance eligibility and registration information Daily entry of patient charges including review and auditing. Payment posting (patient and insurance payments)

Reconciliation of insurance denials (Submission of appeals to insurance via phone or paper) Daily communication with patients and insurance companies Appointment scheduling

DERMATOLOGY ASSOCIATES OF WESTERN CONNECTICUT PC: KNISPEL, JEFFREY D, MD Medical Biller Danbury, CT August 2003 - April 2007 Payment posting, insurance appeals for major insurance companies such as BC/BS, Aetna, and Cigna

Review and submission of electronic claim filing to insurance including Medicare. Daily communication with patients regarding account inquiries Charge review and entry

CARDIOLOGY CONSULTANTS: GASS ALAN MD

Medical Biller Hawthorne, NY February 2000 - July 2003 Review and resolution of insurance denials for busy cardiology practice Submission of appeals both on paper and via phone to insurance companies. Daily communication with patients and doctors as needed.

Education

BACHELOR OF ARTS: Urban Studies

New York University

New York, NY 1990

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