Tania Wiegand

Phone: 813-***-****

Email: ado6h8@r.postjobfree.com

OBJECTIVE

I am currently seeking a position where I can utilize my extensive customer relations and people skills to provide exceptional service and advance my career. I am interested in working for a company who values their employees and where I will have the opportunity to grow both personally and professionally.

WORK EXPERIENCE

Mechanic On The Go Tampa, Florida

Part Owner, Office Manager

December 2014 - present

I assisted my partner with opening the business. I did the office work, set up our tax ID and name. I started getting the word out about our mobile services and made sure that the first customers gave us great recommendations so we got a lot of work. Word of mouth has been a great advertising tool. I work from home and am in charge of taking calls and finding out what is wrong with the customer's vehicle. I determine whether or not the mechanic needs to diagnose the issue or if the customer is already aware of what part/parts need to be repaired/replaced. I then research the labor hours and parts needed to complete the job. After that I research the lowest prices in the customer's area and give this information to the mechanic. He decides on a fair price (usually much lower than competing shops in the area) and I contact the customers back with the estimate. If they chose to have us repair their vehicle I set up a time for our mechanic to go to their home, work, or wherever the vehicle's located to fix it. I then write up a repair order, and receipt if needed, for the mechanic to take with. I also am responsible for keeping the Facebook page current and business cards stocked.

Office Manager/Co-owner

September 2010 - October 2014

A Few Good Tradesmen Boston, Massachusetts

We would assist customers by sending the correct

tradesman/tradesmen to correctly complete whatever job or jobs they needed to be done. No matter what project needed to be completed we had someone who specialized in that area. Some examples include roofing, electrical, plumbing, contractors, carpenters, masons and more. I would take the calls and send the correct tradesman to give an estimate and then upon completion I would invoice the customers, collect payment and pay the workers and tradesman. I was responsible for vetting all employees, dealing with marketing and signing new accounts.

Disability Customer Service Rep.

July 2007 - March 2010

Aetna Tampa, Florida

As a Disability CSR my job functions include: Answering inbound calls from employees of companies who utilize Aetna for their short term and long term disability. I answer general questions regarding issues such as if we have received their paperwork, the status of their claim, payment information and other claim related inquiries. I also mail/fax any forms needed to them or their physician to ensure we receive the correct information to process their claim. I follow strict HIPPA guidelines ensuring medical information is always handled in a proper manner. I am required to stay up to date on HIPPA and other regulations to ensure that I am giving the correct information and to ensure claims are processed correctly. I also assisted other departments with reassigning claims and was one of only two people, until recently, who not only did the regular claims but also helped process and service customers for Kraft Foods. I also have several statistics that I am expected to maintain such as calls per hour, talk time, hold time and more in which I have always reached or exceed the standard. I have excelled using the technology based training (TBT's) and am always available for additional projects as they are needed.I assisted case managers by assigning current cases to new case workers based on what company that employee worked for. I also helped make suggestions during employee meetings to help better the working relationship between employees, management and our customers.

Core Rep.

September 2006 - January 2007

Dial America Port Richey, Florida

I worked on the phone doing outbound calling for Bank Of America. We called current customers and other selected individuals and businesses to offer them an opportunity to apply for a Bank Of America business credit card at a lower rate. I got customers to apply for the card and some to transfer existing balances by showing them the value of this business card, especially by saving many of them a lot of money in interest. I utilized a computer when putting in data and submitting applications to processing.

Investor Relations Intern

August 2005 - August 2006

Hawkins Group Tampa, Florida

I performed a public relations type service for several different publicly traded companies to help increase their market value. Advised people of our clients stock, marketed each company's values to various businesses, stockholders and brokers, as well as posting new news on bulletins. I assisted some people with learning to day trade. I also used several different programs, web sites, and stock analyzers to research stocks to find maximum market potential. Lastly I learned the art of negotiation.

Merchant Resolutions

February 1999 - July 2005

Capital One Tampa, Florida

-Merchant Resolutions Associate (October 2000 to July 2005). As a disputes associate I was responsible for answering inbound calls and assisting customers with errors or disputes on their statements. Using strong interpersonal skills I helped sell the Capital One brand by communicating clearly to the customer and giving them different venues to dispute a charge. I also worked in a sales environment and helped think of new ways to market the products we sell to our customers.I provided several options to help build a relationship with our customers. I was also responsible for keeping up with changing policies and procedures to make sure the right information is always being given. Added to these responsibilities I was on the department morale team and helped head meetings and events to creatively find new ways to motivate associates and management on a daily basis.

-Customer Service Associate (February 1999 to October 2000). Here I was responsible for answering customer service calls to assist cardholders with questions or concerns pertaining to their accounts. I coached others to enhance individual and peer performance. I utilize provided resources to relay accurate and consistent information adhering to Capital One policies and procedures as well as Federal Regulations. I maintained consistent statistics and supported Capital One's efforts to build a lifetime customer franchise by building rapport with our customers. I also participated in weekly team meetings to get

a working knowledge of new policies and provide constructive feedback.

Front Office

September 1998 - February 1999

Dr. Sotrop Tampa, Florida

Front Office responsible for scheduling patient appointments, pulling and filing patient charts, filing medical records requests as well as verifying and submitting patient referrals. I worked closely with the doctor and other staff members to make sure patients were taken care of in a timely and respectful fashion.

Teacher

May 1998 - September 1998

Bright Horizons Tampa, Florida

I was a child care teacher responsible for five children between the ages of 18-24 months. I worked with the children developing their motor and social skills. I also worked with other teachers and parents to isolate and work on developmental problems, gave daily and weekly progress reports, and held parent teacher conferences.

Ride Operator/Trainer

March 1995 - April 1998

Busch Gardens Tampa, Florida

I was a weekend employee who did area maintenance and trained new associates on the Congo River Rapids. I assisted guests on and off the ride. I operated the ride from the bridge and did safety checks before each boat left and I also assisted guests during times when the ride went down.

Manager

May 1997 - August 1997

Journeys Shoe Store Tampa, Florida

I closed the store at night, did inventory and nightly deposits. I assisted customers with footwear, set up store displays and pricing. I also trained new associates, wrote weekly schedules assisted in hiring of new associates and at times also had to let some associates go. I also reported weekly to our general manager.

EDUCATION

Chamberlain HS Tampa, Florida

I received my high school diploma and graduated top of my class. I graduated with honors and a 4.72 GPA.

UF Gainesville, Florida

I have some college experience and was pursuing sociology.

High School or equivalent,

August 1994 - June 1997

Associate Degree,

September 1998 - September 1999

HCC Tampa, Florida

I received some college and was pursuing an associates degree in public relations.

SKILLS

Typing/ Expert

Customer Service/ Expert

Multitasking/ Expert

Phone Etiquette/ Expert

Dispute Resolution/ Expert

Microsoft Office Excel/ Intermediate

Microsoft Office/ Intermediate

Microsoft Outlook/ Expert

Management/ Expert

HONORS & AWARDS

I graduated NHS

CAREER HIGHLIGHTS

I received several awards in customer service for my ability to provide exceptional support in a timely manner. I also received several certificates from management stemming from customers contacting them to advise my manager's of the wonderful service I had provided and of my ability to solve disputes in a calm and professional manner.

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