Michael Gosner

**** ** ***** ******** *****

The Villages, Florida 32162

Ph; 425-***-****

Email: ado6fx@r.postjobfree.com

EMPLOYMENT

**/**** - **/**** - ********** Inc. aka Crystalite Skylights, Sunrooms & Railings Insides Sales & Customer Support Representative - Everett, WA. Sales estimator, provided quotes, processed orders, provided technical assistance for design and engineering of custom skylights, overhead glazing systems, sky walls, sunrooms and railings systems. Support to outside sales representatives, retail dealers, contractors, architects and homeowners. Working knowledge of all glass types, aluminum extrusions, polycarbonates and acrylic materials used in Crystalite products. Fostered and maintained relationships and provide exceptional customer service to all internal and external customers. Strong organizational skills, attention to detail and ability to perform under stress. Able to multitask, prioritize and manage time effectively. 05/2011 - 04/2014 - Vaupell NW Molding and Tooling - AS9100 / ISO 9001 Customer Service Supervisor / Account Manager- Ballard, WA. Plant Supervisor of a Customer Service group for this leading manufacturer of injection molded aircraft components and assemblies. Customers include Boeing and other world class suppliers to Boeing Commercial Airplanes and Airbus.

* Oversight of day-to-day operations within the customer service group including contract review, purchase order placement, open order validation, tracking of shipments, and processing of NCRs.

* Driving recovery efforts for delinquent orders with supply chain groups; planning and purchasing, as well as Operations and Quality.

* Daily interaction with management and operations staff in production meetings reviewing and measuring progress within the production schedule as well as identifying areas of needed improvement in order to support customer need dates and overall expectations.

* Monthly tracking of customer OTD and Quality Metrics to be reviewed with management monthly.

* Point of escalation for all customer issues that require a heightened response or special attention.

* Involvement with new product integration development as well as end of life programs.

* Facilitate onsite visits both at Vaupell and customer sites 3/09 – 9/10 – Systech Environmental, a subsidiary of Lafarge, North America - ISO 14001 Customer Service Coordinator – Seattle plant

Part of the Alternate Raw Materials and Fuels (ARM/F) group at this worldwide cement manufacturing plant.

* Assisted Sales with sourcing waste streams to be recycled into either fuel or components in the manufacturing of portland cement.

* Profiled and evaluated chemical analysis of contaminated soils, industrial byproducts, and used oils for acceptance into Lafarge Seattle for displacement of purchased raw materials and fuels.

* Maintained database and filing system of customers and their waste generators for accuracy and activity.

* Setup and maintained credit and billing accounts for all customers as well as contracts and preliminary notices to lien with corporate office.

* Generated monthly reports to evaluate material volumes and revenue accuracy.

* Coordinated and maintained a schedule of all shipments into the plant.

* Coordinated monthly oil samples collected to be tested in an offsite laboratory.

* Inspect daily offloading and storage areas for compliance of storage and safe bunkering guidelines.

* Systech Environmental services ceased at Seattle plant in 2010 due to plant closure. 4/04 –12/08 - Milgard Manufacturing. - Customer Service Lead Coordinator Part of a small group tasked with managing the service needs of all Milgard Windows customer base in Northern and Eastern Washington.

* Coordinated, scheduled, and oversaw the repair and service for our major builders, dealers, and independent homeowners.

* Procured all integral parts necessary to complete each of my projects.

* Scheduled necessary technicians to complete daily projects and write progress reports.

* High focus on waste tracking, accuracy and efficiency of repairs.

* Provided support for inside and outside sales teams, providing necessary and vital solutions to customer

issues.

* Maintain customer relations via email, phone, and fax to create a positive experience between Milgard and client base.

6/00 -4/04- Milgard Manufacturing - Materials Handling / Receiving Lead Supervised materials group that supports production departments with raw materials and various components for manufacturing vinyl windows and doors.

* Oversaw all incoming freights and buyout products to maintain lean stock levels for just-in-time procurement.

* Daily and hourly expediting of materials to production floor for kan-ban accessibility.

* Conducted daily cycle-counting with a high focus on inventory control and waste tracking.

* Procured all safety products and tools for production and maintenance departments.

* Certified forklift and overhead crane operator supporting receiving and storage of all raw materials.

(Plant Closure)

QUALIFICATIONS

* Team-player as well as a leader in the workplace; resourceful

* Self-Starter with the ability to work based on high-level vision

* Eager to learn and extremely detail oriented

* Goal driven with the ability to plan and multi-task

* Good project management skills; problem solver

* ISO 9001, 14001 and AS9100 knowledge

* Excellent verbal and writing communications skills

* MS Office Suite, Freedman -AS400 MRP, Fourth Shift MRP, FileMaker Pro, UniPoint EDUCATION

Class of 1988, High School Graduate, Loch Raven High School, Baltimore, Maryland 1990, 1 year study in Drafting/Engineering at Essex Community College, Maryland

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