Office Assistant Records Specialist

PAULA RUSSELL

***** **** ***. **, *** ***, Seattle, WA 98125 206-***-**** ******.***@*****.***

SUMMARY

Highly organized, detail-oriented clerical professional with 28 years of experience in all aspects of office assistant duties. Recognized for excellent customer service and communication skills.

Computer Skills

·PowerPoint

·Excel

·Word

·Email

·Mobile

Business Skills

·Business communications

·Office processes

·Reporting

·Records management

·Keyboarding (64 wpm)

·Scanning documents

·Reception

EXPERIENCE

File Clerk/Receptionist, Alaskan Copper & Brass, Kent, WA

2008 – 2020

·Verify customer orders and backorders by ensuring correct items are shipped and received.

·Verify that documentation is accurate and correct if necessary.

·Communicate with sales, shipping, and satellite offices regarding corrections as needed.

·Run weekly reports on orders to ensure backorders have shipped. Communicate issues with shipping.

·Answer phones (three lines) and transfer calls to various branches and departments in a friendly and timely manner.

·File sales documents.

Clerical, Adecco, Manpower, Remedy, Molly Brown, Kelly Assisted Living, Seattle

1997 – 2008

·Duties included faxing, filing, sorting and distributing mail, reception, records management, quality assurance.

·Running errands and light housekeeping duties for the elderly.

Customer Service, Pet Pros, Seattle

1999 – 2000

·Cashiering, customer service, opening and closing, balance till, responsible for nightly deposits, getting change at bank, receiving.

Records Specialist, City University, Bellevue, WA

1996 – 1997

·Program coordinator for DANTE, a military financial assistance program.

·Designed and implemented new filing system for DANTE.

·Processed deferments for student loans.

·Maintained record systems of student academic files.

·Receptionist for Registrar’s Office.

·Heavy multi-line phone management and faxing.

Office Assistant II/III, University of Washington, Seattle

1981 – 1992

·Processed financial aid applications from inception to completion.

·Processed and awarded all Pell Grants to eligible undergraduate students.

·Receptionist to all Financial Aid offices.

·Trained new employees and work study students in office procedures, computer, and data input.

Secretary, University Hospital, Ophthalmology, Seattle

1981

·Typed letters and coursework for doctors, using a Dictaphone.

·Receptionist for the department.

·Sorted and distributed mail.

Office Assistant II, University of Washington, Urban Planning, Seattle

1979 – 1981

·Typed letters and coursework and maintained schedules for three professors.

·Created and maintained address lists for students to facilitate study groups, and created information packets for prospective students.

·Self-trained using Dictaphone.

·Ordered supplies, sorted and distributed mail.

·Receptionist for the department.

EDUCATION

Certificates of Completion in Business applications and word processing, Shoreline Community College. 2003

Secretarial courses, Shoreline Community College.

Diploma, Ingraham High School.

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