Administrative Assistant Executive

Angela M. Babcock

Orlando, Florida *****

Email : *****************@*****.*** Mobile : 407-***-****

SUMMARY

Effective in a fast paced, rapidly evolving position. Dynamic self-starter with the ability to interact in multifunctional and multicultural environment. An individual who is; a quick learner, detailed oriented, effective in solving issues and meeting deadlines, driven and determined to be a great asset to your organization. Experienced in:

• Medical Translation & Interpretation

• Bilingual – English & Spanish

• Customer Relations

• Office Management

• Program Recruiting

• Employee Orientation

• Analytical and Organizational Skills

• Travel Coordination

• Microsoft Office Suite

• Calendaring

• Event Management

• Records Management Database

• Spreadsheets /Reports

• Financial Planning and Budgeting

• Accounts Reconciliation

PROFESSIONAL EXPERIENCE

University of Florida – Lake Nona 2020 - 2021

Executive Assistant for the College of Pharmacy Associate Dean Orlando Campus Orlando, Florida Provide administrative assistance to the College of Pharmacy Associate Dean and Vice Chair of the Lake Nona Research Council and faculty, in Lake Nona, Interpret and translate for faculty/staff and students as needed, coordinate a wide variety of projects, such as events, conferences, and meetings. Collect information, conduct research, and prepare materials for use in management or departmental discussions/meetings and for decision-making purposes. Interpret policies, procedures, rules, and regulations, and provide input into development of new policies and processes. Supervise and serve as a lead for other staff, including students. Proctor student’s exams. Provide administrative support to the Student Affairs Coordinator and the Associate Dean of Diversity, Equity, and Inclusion. University of Florida – Lake Nona 2012 – 2020

Events Coordinator/Administrative Assistant for Building Director Orlando, Florida Coordinated events for the community, various departments (incl. Departments of Pharmacy, Medicine, Engineering and Continued Education), among others. Provided administrative support for the Building Director. Managed the custodial staff (Interpreted for Spanish Porters) and supervised the security and reception personnel in accordance with strict safety and security policies and procedures. Worked closely with Maintenance Specialists and the IT team to ensure the success of the events and other related building items. Sanford Burnham Medical Research Institute 2012 - 2012 Receptionist/Administrative Assistant Orlando, Florida Performed general administrative duties, greeted visitors in both languages, and handled incoming calls. Also assisted other administrative staff with overflow work, including word processing, data entry and internet research tasks. Demonstrated excellent customer service, self-motivation, and professionalism. This was a temporary work assignment.

Florida Hospital Medical Center 2007 – 2011

Emergency Medicine Residency Program Coordinator for Graduate Medical Education Orlando, Florida Had responsibilities for the Accredited Council of Graduate Medical Education (ACGME), Program Director, Faculty, preceptors, residents, and medical students. Translated and Interpreted for patients and attending doctors in the Emergency Room, coordinated medical students, program recruiting, and accreditation compliance of program, participated in outstanding customer service and accepted responsibility in maintaining relationships that treated everyone with dignity.

Adventist Health System 2006 - 2007

Accounts Reconciliation and Risk Management Representative Winter Park, Florida Universal accounts reconciliation (UAR) for faith-based, not-for-profit organization. Updated A/R Securitization Daily Reports for all system hospitals, researched “out of balance” and “bank charge” issues, and completed all bank reconciliations for Florida Hospital facilities (21) every month, maintained outstanding items list for all Florida Hospital facilities.

First National Bank of Polk County 2004 - 2004

Personal Banker Davenport, Florida

Provided customer service and built client relationships for profitable financial institution. Responsible for customer and employee satisfaction, Interpreted and translated for Spanish speakers, cross selling, application processes, check orders, Internet enrollment, financial advisement, opening and closing accounts and certificates of deposit and wiring transferring process.

Laser Sight Technologies 2002 - 2003

Customer Service Administrator Winter Park, Florida Assisted European customers with daily operations in finance, service, invoices, sales orders, research, payments, fields service reports, sales service agreements, contracts, and warranties, activated passwords for Laser Systems following strict policy and procedure guidelines. I oversaw the Spanish and Italian market. Walt Disney World Resorts 2000 - 2002

Guest Services/Front Desk Lake Buena Vista, Florida Responsible for Guest Services and employee satisfaction. Interpreted for Spanish customers. Worked to retrieve, bank and document daily financial intakes. Ensured appropriate company culture and appearance. Citibank 1994 - 1998

Branch Manager Cali – Colombia S.Am.

Responsible for the administration and efficient daily operation of a full-service branch office, including operations, lending, product sales, customer service, security, and safety in accordance with the Bank's objectives. Interpreted and translated for English speakers.

EDUCATION

B.S. – Business Administration, University of ICESI, 1993 - Cali, Colombia S.Am. Medical Terminology Course, Valencia College, 2016-2017 – Orlando, Florida TRAINING

• Medical Terminology – Medical Interpretation/Translation

• CPR, BLS and First Aid certified

• Communication Skills for Executive Assistants

• Microsoft Office – Word, Excel, PowerPoint, Outlook, Publisher

• Notary Public commissioned in and for the State of Florida

• Risk Master – Risk Management

• A/R Securitization – Reconciliation

• Banking Security, Customer Relations, Confidentiality and Mastering Global Services

• EMARC (Emergency Medicine Association of Residency Coordinators)

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