Call Representative Waste Systems

Location:

Marietta, NC

Posted:

October 27, 2021

Contact this candidate

Resume:

Des-Nique McGill

Marietta, NC *****

*********@*****.***

+1-910-***-****

Authorized to work in the US for any employer

Work Experience

Cashier/Customer Service

Lakeview Market - Lakeview, SC

June 2021 to September 2021

o Duties: Receive payment by cash, check, credit cards, vouchers, or automatic debits; Issue receipts, refunds, credits, or change due to

customers; Count money in cash drawers at the beginning and end of shift to ensure that amounts are correct and that there is adequate change.

Human Resource Manager

AMERICAN WASTE SYSTEMS INC - Marion, SC

July 2020 to December 2020

• guided and managed the overall provision of Human Resources services, policies, and programs for the company

• recruiting and staffing;

• Call Center- Answered incoming calls from customers to take orders, answer inquiries and questions, handle complaints, and provide information.

• Outbound Call- Interacted by phone with outside parties to solicit orders for goods or services, request payments, send in payments, make appointments, collect information or conduct follow-ups.

• organizational departmental planning;

• performance management and improvement systems;

• organization development;

• employment and compliance with regulatory concerns regarding employees;

• employee onboarding, development, needs assessment, and training; Creating employee profiles by manually entering personal and confidential information for each employee to keep in company records

• policy development and documentation;

• employee relations;

• company-wide committee facilitation;

• company employee and community communication;

• compensation and benefits administration;

• employee safety, welfare, wellness, and health;

• charitable giving; and employee services and counseling.

• Occasional reception, customer service, administration, and transactional accounting

• Coordinated the implementation of people-related services, policies, and programs through Human Resources staff; reported to the CEO; and assisted and advised company managers about Human Resources issues.

• Health and safety of the workforce.

• Leads company compliance with all existing governmental and labor legal and government reporting requirements including any related to the Equal Employment Opportunity (EEO), the Americans With Disabilities Act (ADA), the Family and Medical Leave Act, Employee Retirement Income Security Act (ERISA), the Department of Labor, worker compensation, the Occupational Safety and Health Administration (OSHA), and so forth. Maintains minimal company exposure to lawsuits.

• Directs the preparation of information requested or required for compliance with laws. Approves all information submitted.

• Protects the interests of employees and the company in accordance with company Human Resources policies and governmental laws and regulations. Minimizes risk.

• Keeps the CEO and the executive team informed of significant problems that jeopardize the achievement of company goals, and those that are not being addressed adequately at the line management level.

Customer Service Call Representative

Blue Cross Blue Shield - Florence, SC

July 2020 to July 2020

Call center representative.. receive incoming/outbound calls from claimants; manually entering personal and confidential information to help in assisting customers with processing claims, logins, decision determination, the status of there account and any other inquiries they may have about their claim and processing.

Chick-Fil-A Team Member

Perdue Farms, Inc. - Dillon, SC

January 2019 to June 2020

Assembly line worker, chicken sorter, loader

Dropper/packer

Olsten Staffing -SOPACKO PACKING - Mullins, SC

September 2018 to January 2019

Work in a factory on assembly lines, in which a series of workers are pulling, packing, dropping, sealing, boxing and shipping governmental and or commercial sealed meals Employee assistant

Kids Kastle Daycare - Lake View, SC

February 2018 to September 2018

care for children when parents and other family members are unavailable, care for the child’s basic needs, such as bathing and feeding. In addition, helping children prepare for kindergarten and provide after school tutoring.

Cashier/Customer Service

Bud's Corner

July 2017 to July 2018

o Duties: Receive payment by cash, check, credit cards, vouchers, or automatic debits; Issue receipts, refunds, credits, or change due to

customers; Count money in cash drawers at the beginning and end of shift to ensure that amounts are correct and that there is adequate change.

Representative I

Driveline Retail Merchandising

March 2017 to May 2018

Retail resets, updates, and upgrades. We complete projects in days, not weeks. Project completion is verified through our industry leading Smart Project technology. Servicing channel ranges from Mass to Grocery to Value to Convenience.

Hotel Front Desk Clerk

Quality Inn & Suites - Dillon, SC

January 2015 to July 2017

o Duties: Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail. Mail also schedule meetings and travel for executives.

Responsible for assisting guests with making or canceling reservations, online, walk-in or over the phone. Creating guests profiles by manually entering personal information for each guests to keep in company records in order to setup reservations.

Hlth/Caretaker Worker

A Touch of Care, LLC

February 2014 to June 2014

o Duties: helping older individuals who need assistance. Assisting the patients with getting dressed, eating (plan, prepare and monitor meals),

bathing and complete light housekeeping duties, such as dishes or folding laundry.

Assistant

Kids Kastle Daycare

August 2010 to May 2013

o Duties: care for children when parents and other family members are unavailable, care for the child's basic needs, such as bathing and feeding. In addition, helping children prepare for kindergarten or help older children with homework. Representative

Avon

February 2012 to February 2013

o Duties: assist the sales department, provide support to the Sales Manager, and team of sales representatives, communication with team members, as well as potential business clients, is a daily responsibility. Major functions of the role include proposal writing, running reports to help track the sales

process, working with customers and placing their orders, and creating customer presentations.

3rd Key Holder

Dollar General Corp

August 2008 to May 2010

Third Key holder) Aug. 2008-May 2010

o Duties: opening and closing a store, handling operational procedures, assisting cashiers, providing customer service, supervising cleaning staff, setting alarms, and keeping the entry area clean and organized. Education

BA in Business Hlthcare Mngmnt

Liberty University - Lynchburg, VA

November 2014 to May 2017

AA in Business-Accounting

Ashford University - Iowa City, IA

November 2009 to November 2011

High school diploma in General Studies

Fairmont High School - Fairmont, NC

August 2004 to June 2008

Skills

• ACCOUNTING (2 years)

• ACCOUNTING AND FINANCE (Less than 1 year)

• AND MARKETING (Less than 1 year)

• CPR (Less than 1 year)

• Microsoft Office (10+ years)

• Packing

• Picker Packer

• Picking Packing

• Warehouse Associate

• Manufacturing

• Presentation Skills

• Proposal Writing

• Quality Inspection

• Office Administration

• Tutoring

• Human Resources Management

• Recruiting

• Performance Management

• Employee Orientation

• Workforce Management

• Office Management

• Payroll

• ADP

• Employment & labor law

• Employee relations

• Typing (10+ years)

• English

• Customer service

• Workday

Certifications and Licenses

Driver's License

ProSolutions training- Health and Safety

March 2018 to Present

Hands washing

Certificate#- 356***-*******

SC course#- CO-HS- 166671