Desktop Support Customer Service
Resume:
Latisa Dobson
Warren, MI *****
*********@***.***
A professional, hardworking, able to grasp new concepts quickly and efficiently with exceptional leadership skills that offer expertise in Customer Service. Always focused on completing tasks quickly to consistently exceed targets and deadlines. Reliable team member accustomed to taking challenges. Diligent about maintaining customer satisfaction. Offers excellent customer relations and problem- solving abilities. Works well independently, skilled team player with strong background in a diverse environment, capable of multi-tasking, and able to work alone, under pressure effectively, work from home experienced seeking employment from an employer that supports their employees, promotes within the company, desiring to obtain a customer service/managerial position with a reputable company.
Authorized to work in the US for any employer
Work Experience
Order Picker
Amazon - Chesterfield, MI
August 2021 to Present
Trained to drive a PIT machine. Receives job load from a scanner. Locate and pick parcels to ship out for delivery. Very detailed oriented. Work in a warehouse fulfillment center. Home Service Consultant (Customer Service Representative) Work From Home TruGreen Lawn care - Rochester Hills, MI
February 2021 to August 2021
Call center setting, make and receive a high volume inbound/outbound phone calls to customers to educate them about lawn care and sell lawn care/pest control plans in a faced paced environment. Assist customers with issues regarding payments, complaints and adding additional services etc.
*Resolved customer issues.
*Responded to inquiries and issues.
*Worked as a call center employee
Food Demonstrator Team Member
Costco (CDS)
October 2020 to January 2021
Set up demonstration carts for suggestive selling to customers to purchase items that is a hot sale for the week. Employed during covid-19 pandemic, was not able to hand out samples for customers to taste, spoke highly of product to convince customers because they should buy the product.
*Prepared/set up carts
*Consistently interacting with customer
*Kept everything disinfectant
Help Desk Technician (work From Home) Dept of Education for New York Pyramid Consulting temporary Agency
September 2020 to October 2020
Call center setting. Assisting employees, parents and students with I-pad trouble. Due to the Corona virus, New York schools were shut down for virtual schooling. They were given I-pads and would reach out for assistance for downloading applications, trouble-shooting issues, not working, broken or cracked screens. Tracked and confirmed delivery information. Creating ticket numbers for issues out of my control and transferred to correct employees. Entered information about customer into the computer system. Some customers were very irritated and demanding. I always remembered that the customer was not mad at me but at the current issues/situation.
Customer Service Supervisor for Delivery/Bussiness Connect Liaison United States postal Service - Royal Oak, MI
September 2013 to January 2020
Supervised a large group of employees in the delivery, collection, and distribution of mail and window service activities within a post office station or detached branch unit, call and schedule interviews and interview potential employees. Supervised carrier activities and evaluated the daily workload and made carrier assignments, made temporary changes in routes and time schedules, authorized overtime work as needed. Supervised distribution and dispatch of mail and other mail handling activities. Ensured that proper procedures are followed. Supervised window services to the public including selling of stamps, assisting with customer service requests or questions. Conduct audits of employee flexible accountabilities. Established work schedules and allocate work hours to meet service requirements, reschedules assignments based on changes of mail volume in human resource accountability. Analyzed delivery operations mail flows and retail operations within the work unit and using observations, data analysis and computer modules. Makes recommendations to improve operations. Conducts and oversee mail counts and inspections. Analyzes factors such as office practices, safety conditions, route lay out and delivery methods to determine if routes if routes are laid out properly, made recommendations for route adjustments and other efficiency improvement. Ensured compliance with vehicle maintenance and inspection. Monitor vehicle service contracts also inspect and investigate vehicle accidents. Provide safety talks and on the job training. Assessing employee performance and provide guidance and direction regarding work performance. Make r recommendations for performance improvement. Controlled time management/timecards. Established work team relationships, involved employees in decisions that affect them. Ability to communicate information, instructions, or ideas to individuals or groups sufficient to provide guidance, resolve problems, facilitate information flow and write reports. Spoke and reported calls from customers that had complaints and created a notification number for record. Carrier Technician/assistant Supervisor
United States postal Service - Hamtramck, MI
January 2000 to September 2013
Mail carrier that rotated on five different routes per week. Delivered mail and packages in a walk sequence order. Assisted customers that had questions regarding mil delivery, vacation hold mail and change of address. Acknowledge customers issues and resolved their problems quickly and efficiently. Assistant plan in understanding their available options and help them select the right service plans for their needs. Replaced Supervisors when they were out on vacation /sick leave, supervised carriers, clerks, and janitorial employees. I handed out instructions and expectations. Gave safety talks daily. Managed hours to be paid properly. Approved or disapproved vacation time. Wrote reports and did daily telecoms to discuss any possible issues for the upcoming days of service Data Entry/Bill Collector Agent
Accept Acceptance Corporation - Southfield, MI
February 1997 to August 2000
Held daily huddles every morning to discuss our individual/team goals for the day. Created accounts daily to our collection list of customers that needed to be approached about paying a bill that was sent to our office for collection. Did skip tracing on individuals that were hard to find due to no updated information on file. Updated customers information. Answered calls or placed outbound calls and tried to collect amount due or setup payment plans. Would be hooked up to an automatic dialer, that would place the calls for you. Made or received anywhere from 100-150 calls a day. Education
High School Diploma in General studies
Hamtramck High Scool
September 1985 to June 1989
Skills
• Vehicle maintenance
• Lawn care
• Maintenance
• Help Desk
• Inside Sales
• Technical Support
• Desktop Support
• Cold Calling
• Troubleshooting
• Microsoft Windows
• Order Picking
Assessments
Customer service — Familiar
December 2020
Identifying and resolving common customer issues
Full results: Familiar
Verbal communication — Proficient
January 2021
Speaking clearly, correctly, and concisely
Full results: Proficient
Following directions — Proficient
January 2021
Following multi-step instructions
Full results: Proficient
Call Center Customer Service — Familiar
January 2021
Applying customer service skills in a call center setting. Full results: Familiar
Customer service manager — Familiar
January 2021
Managing customer service representatives and resolving customer issues Full results: Familiar
Customer focus & orientation — Highly Proficient
January 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Attention to detail — Familiar
January 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Familiar
Data entry: Accuracy — Proficient
March 2021
Entering data quickly and accurately
Full results: Proficient
Written communication — Completed
January 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Completed
Sales skills — Familiar
February 2021
Influencing and negotiating with customers
Full results: Familiar
Typing — Completed
February 2021
Transcribing text using a standard keyboard
Full results: Completed
Work style: Conscientiousness — Highly Proficient
January 2021
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Inside sales — Familiar
July 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Familiar
Numerical reasoning skills — Completed
August 2021
Quickly and accurately performing basic mathematical operations, recognizing numerical sequences, and interpreting graphs
Full results: Completed
Warehouse associate — Familiar
August 2021
Assesses the tendencies that are important for success in warehouse roles Full results: Familiar
Working with MS Word documents — Proficient
August 2021
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Work motivation — Proficient
August 2021
Level of motivation and discipline applied toward work Full results: Proficient
Scheduling — Completed
August 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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