Arthur H Call (Chip)

*** ***** **** ****, ************, TN 38017

901-***-****, ado688@r.postjobfree.com

DIRECTOR OF OPERATIONS SUMMARY

Team focused Lean Executive and Engineer with experience managing pharmacy operations, product manufacturing teams, and global supply chains.

Vendor Management

Financial Management

Process Improvement Expert

P & L Budgetary Management

Capital Budgeting & Forecasting

Engineering Management

Contract Negotiations

Lean /Six Sigma Methods

Standards Development

ACCOMPLISHMENTS

Managed pharamcy inventory exceeding $500M with 30k scripts per week.

Spearheaded operational management and oversight of multiple third-party organizations with over 2.1 million square feet, 1,700 employees and labor budgets exceeding $38M.

Achieved $4.1M cost savings in eight months by implementing lean six sigma processes throughout manufacturing and distribution operations.

Led successful distribution center start-up for a Nike subsidiary. Meeting operational deadlines by successfully supplying retail customers with Nike’s new personalized NFL product line

Served as project manager over 30 new product releases per year, directing timelines, problem resolutions, quality control inspections, and design changes from conception to customer. (China, Europe & North America).

Led lean teams and collaborated across multiple departments using DMAIC methods in project planning, development, analysis and reengineered operations to optimize production reduce, changeover time by 33% and reduce manufacturing operating expenses by 10%.

Managed FedEx RFQ process on contract trucking, which led to a 50% reduction in the number of contract carriers, reduced costs by $2 million and locked in the per mile trucking rates for 3 years.

EDUCATION

BSIE Auburn University Industrial Engineering 1991

MBA University of Memphis Master of Business Administration 2005

UQMI Lean Specialist License 1106 2011

PROFESSIONAL EXPERIENCE

EXPRESS SCRIPTS SPECIALTY (ACCREDO) 7/2014- Present

Operations and Inventory Management - Express Scripts Specialty is an online pharmacy managing 40,000 prescriptions a week.

Creating a lean operations culture ensuring each patient receives medication as needed while minimizing the operational costs of a pharmacy with over $1 Billion in medication.

Implemented and designed a new production software package managing prescriptions and drug inventory in the pharmacy lowering labor costs by 23% and lowering cost per script by 30% and growing.

SIMOS INSOURCING SOLUTIONS – WILLIAMS-SONOMA 1/2013- 10/2013

Assistant General Manager – Memphis, TN Simos is a third party distribution company with accounts based on CPU, cost per unit, distribution and process management pricing.

Hired as an AGM to manage the Williams-Sonoma account with a peak number of employees exceeding 4,000 in ecommerce functions such as - packing, picking, shipping, and personalization.

LEAN PROCESS AND DISTRIBUTION CONSULTANT 11/2011 -1/2013

Director of Distribution - ARTFX – NIKE Distribution Center Start-up)

ArtFx is a Nike third-party screen-printing company with 5 factories.

oContracted to design a facility layout, develop lean processes and create a continuous improvement metrics.

Director of Project Management - DATA PROFITS Data Profits develops forecasting and distribution software for mid-sized retail companies.

oDirecting Software implementation projects for multiple retail and distribution customers.

FRED’S INC 8/2008 to 10/2011

Director of Distribution– Memphis, TN FRED’S is a $1.8B Mass Chain Retailer with close to 700 stores located in the southeast.

Achieved $4.1M cost savings in eight months by developing and implementing a lean program.

Hired as a lean transformation manager for 2 distribution centers (2M sq. ft. – over 500 employees), engineering department, a transportation department, and an import/export department to reduce supply chain and distribution expenses, provide process and quality system compatibility, and develop the existing management team.

Developed and utilized distribution center financial trend models to evaluate efficiency, utilization, and costs for the $68M operation.

FEDEX – Express Business Unit 2/2007 to 8/2008

Senior Financial Analyst – Memphis, TN FedEx is $22B global Transportation Company moving packages around the world.

Created and managed $170M budget for Express contract trucking.

Prepared engineering capital requests, such as $15M for trailer-tracking system.

BROTHER INDUSTRIES 02/2006 to 10/2006

Contract Industrial Engineer, Cordova, TN Brother is a $1.6B Japanese Manufacturing Company making products such as printers and sewing machines.

Developed business quotes on four multimillion-dollar product lines, including estimated production standards, part costs, additional overhead costs, and tooling costs based on Kaizen and lean methodology.

HEWLETT PACKARD 2/2000 to 8/ 2005

Distribution and Supply Chain Engineer - Memphis, TN San Jose, CA China Hewlett Packard is a $126B global leader in printing devices and electronics manufacturing.

Balanced supply chain operations for 7 distribution centers, 12 factories, and 6 design centers by prioritizing, evaluating, and addressing issues with all level of management, and customer.

Initiated joint engineering and vendor design reviews to drive value added engineering and manpower reductions into supply chain operation yielding $420,000 annual direct labor savings.

COMPUTER SKILLS

Microsoft Excel, PowerPoint, Access, PeopleSoft, WMS, Kronos, SAP, Lawson, Pick-to-Lite

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