Debra Ray

Lean Six Sigma Green Belt

**** *. *******, *******, ** 60616

312-***-**** ado676@r.postjobfree.com

Professional Background

A self-motivated personality with strong skills: customer service, project management, recruiting, trainer and sales. Accomplished analytical thinker and high-energy leader with innate ability to influence decision makers. Adept at developing and presenting recommendations to clients and executive management. Respond to questions quickly. A team player!

Experience

Insurance Agent, Chicago IL February 2021 -

Sell and negotiate life and health insurance to match the needs of the Clients. Provide complete, concise and appropriate insurance quotes to clients while representing multiple insurance companies. Excellent inbound/outbound call capabilities. Process and prepare appropriate documentation for new applicants, payments and policy changes for insured’s needs. Prepare documentation in a timely manner and in accordance with agency guidelines and state laws. Ability to multi-task within a fast-paced environment. Staff Today Inc – Covina • CA Remote Recruiter March 2020 – May 2020 Worked with Company to provide qualified candidates for open positions. Manage portfolio of candidates and clients, both existing and new. Hunted new business opportunities and lead generation. Managed process from interview through offer stage. Maintained market and commercial awareness through research and networking. Recruit on multiple client job requisitions simultaneously and directly manage client communication. Screened applicants who applied to positions. Conducted interviews with job seekers in-person, or via phone/video. Cold call prospective new candidates. Source resumes through Applicant Tracking System, LinkedIn, and various job boards. NorthBrook Toyota Northbrook • IL

Sales Consultant October 2019 – February 2020

Partnered with Customers through all aspects of the vehicle purchase and ownership experience. Advised Customers by providing Information on products. Maintained a strong knowledge base of entire new and used car inventory. Called 60 to 80 previous and new Customers daily inviting them to come in to look at new products. Generated sales leads by passing out business cards to current drivers of Toyota products, friends and family members. Followed up on all sales leads from a variety of sources.. Attended product and sales training courses. Worked with New & Used Car Sales Managers to ensure individual and department sales goals are met. Aggressively sold as many cars as possible.

Gig World Enterprise Chicago • IL April 2018 – August 2019 Remote Recruiter

Recruited talent by using internet database, referrals, cold calling, and social media to generate a consistent candidate pool. Write effective content needed for online job postings. Reviewed resumes and credentials for appropriate skills, experience and knowledge in relation to position requirements. Matched candidate skills/desires/personality with Client needs. Schedule and coordinated interviews for HR/Recruit. Conducted face-to-face or phone interviews to qualify candidates. Checked references and conducted background checks. Managed and coordinated all communication with candidates. Negotiated terms of employment with candidates and clients. Daily reporting of candidate status. Daily updates in ATS to ensure accuracy to track and monitor progress and activity. Scientific Games Chicago • IL September 2016 – March 2018 Scrum Master/Project Manager- Contract

Supported Quality Assurance and System Development teams in the Agile environment to help deliver on time service to the Customer. Organized and facilitated project plans, attended daily stand-up meetings, sprint reviews and created release planning documents. Served as a Facilitator to the Product Owner and Development Teams. Trained the Development teams on inputting User Stories and Requirements in Rally and JIRA. Developed and leveraged appropriate technical information and business knowledge to support the successful development and strategic initiatives. Monitored and escalated to Developer teams when requirements were behind schedule. Worked with cross-functional teams, Developers, Project Managers and Quality Assurance to help deliver strategic system development initiatives. Interacted with Quality Assurance to make sure Defects were tested and closed in a timely manner. Provided reports to Management Team for tracking and result purposes. Systems used: FogBugz, Excel, JIRA, Rally

Significant Event Management Chicago • IL VP/Event Manager April 2015 – August 2016 Planned, organized and managed events such as conferences, social events, fund-raising events and client meetings. Conducted market research and effective client consultation and negotiations to identify and implement new opportunities. Discussed specific requirements and expectations concerning the event with clients. Managed and developed a strategic plan of action to ensure that the cost of the events remained under the predetermined budget. Searched and negotiated suitable venues or locations as per the requirement and budgetary constraints of the client. Carried out all the functions as per legal guidelines and regulations. Facilitated communications with professionals, including, caterers, contractors, entertainment, equipment rentals, stand designers and venue management to ensure efficient running of the event.

AT&T Chicago • IL (Remote) March 2013 – March 2015 Project Manager - Ethernet

Managed the infrastructure build through CNL creation for Ethernet Service Delivery for three Market Segments: RETAIL, GEM (Government, Education & Medical) and Wholesale: Affiliate and Non-Affiliate. Established and led cross functional organizational teams to support detailed work plans, project estimates and resolution of network issues to meet service delivery metrics. Maintained major complex project timelines, project plans and ensured critical milestones were met according to schedule. Provided ongoing project coordination and process development support to teams. Escalated, expedited and coordinated on-time Customer service delivery with internal Project Managers, Outside Plant, Sales and Construction/Engineering. Provided written & verbal communication of project status, updates and issued project completion notices to PMs and upper Management. AFLAC Insurance Agent January 2012- March 2013

Chicago, IL

Canvassed and cold called businesses, including negotiations with Directors and Business Owners. Generated sales leads, scheduled appointments and cultivated relationships with new and existing Clients. Maintained and grew the account base through prospecting and phone calls. Renewed relationships with past buyers to drive future business. Identified and presented benefit solution packages to Customers and tailored appropriate products into their budget. Delivered presentations to key decision makers. Worked to find the best solution using strong sales skills and creative solutions to influence the Client to want the product. Leveraged connections and related experiences to build alliances with Clients. Provided prompt, accurate, and friendly customer service. Comcast, Philadelphia • PA July 2011 – December 2011 Business Readiness Testing Manager

Managed the Business Readiness Testing team that tested new services and systems for Metro E Services in CRAMER. Planned and developed test cases and coordinated Entry and Exit Criteria for each test case. Managed and tracked testing executions by working closely with the testing resources. Kept track of the test plans and coordinated the inter-dependencies between test cases as a result of defects and open issues. Escalated defects to AMDOCS to fix in a timely manner. Developed and executed BRT Reporting Template which showed a summary of progress, defects, and escalation. Provided status to PMO and Program Leads as needed. Worked with local market resources and Deployment PMs to obtain resource support and ensure proper data setup. AT&T • Anaheim, CA (Remote) February 2011 – July 2011 Project/Program Manager – ETTC Ethernet Deployment Managed deployment of Ethernet transport program in various market regions. Reviewed and completed analysis of data and created summary documentation. Established project scopes, goals, timelines, and constraints from conception to completion. Developed project plans and ensured milestones were met according to schedule. Provided ongoing project coordination and process development support to the team. Collaborated with cross-functional teams to complete projects and meet program objectives. Planned and managed equipment rolls in ACMS, EFMS, GRANITE, ICORE, SOTS, TIRKS and IDIS systems. Presented detailed project summaries to Senior-level management and conducted post-implementation analyses to determine areas for process improvement. AT&T • Chicago (Remote) June 2009 – October 2010

Project Manager/Tester

Provided project plan, scope of work, milestones and all other project development initiatives for Ethernet and IPAG services, verifying all schedule deadlines were met. Participated in baselining test cases for Managed, Transport, Ethernet and MOW orders, and ensured accuracy of test scenarios. Documented procedures for basic test script execution for service delivery roles. Wrote services orders in URSP, GIOM, GCSM and EMFS. Tested AVPN/Ethernet, MPLS, Transport and MOW cases in the UAT testing environment. Trained new employees on testing circuits/facilities for projects using network systems. Created defect tickets in Mercury Quality Status Tool for tracking purposes.

IN-ACT, INC. • Atlanta December 2007 – May 2009

Wholesale Account Manager

Planned and implemented sales programs for the Leash product line for new salespeople. Aggressively hunted new business through cold calling to Companies to introduce and sell products. Attended trade shows, conventions and events to generate customer leads and revenue. Designed/developed booth space for tradeshows creating nationwide company awareness. Trained and mentored Independent Distributors in setting up and maintaining Kiosks. Developed marketing campaigns for the new product (camera leash) resulting in largest 1st quarter sales in Company history. AT&T • Chicago (Remote) July 2006 – December 2007

Project Manager

Developed Joint Requirement Documents for process flows, business rules and Use cases for UAT/ORT. Wrote and baselined test cases for AVPN, Ethernet, EVPN, Managed, MOW, VOIP and IPAG services in provisioning and testing systems. Identified and improved process gaps for business operation. Developed and tracked process performance measures. Identified and implemented process requirements and performed gap analysis. Drove process improvements and established DMOQ with business partners. Interfaced with Users, identified gaps and resolutions. Communicated with core process peers and partners to ensure continuity and consistency. Provided input for User requirements, M&P development and delivery.

Various Cities in US January 1994 – June 2005

Instructional Developer/Trainer

Trained over 500 Occupational and Management employees on Data and Voice services and systems for 7 Provisioning Centers. Conducted Instructor led courses, computer based training and hands-on lab exercises. Designed and developed over 50 technical telecommunications courses. Partnered with Subject Matter Experts and System Engineers to convert new technologies into courseware. Maintained and consistently upgraded training courseware. Provided one-on-one coaching and training to improve individual effectiveness to perform jobs effectively. Traveled 80% to deliver courses to students. Provided refresher courses to students and feedback to Managers on progress. Floor walked centers to help resolve access, design and testing issues. EDUCATION AND CREDENTIALS

AT&T Leadership Development Program AFLAC Sales Training School Agile Project Mgt Methodologies Certificate Bassett License Communications Certificate – Roosevelt University Event Planning Course Health & Life Insurance License Instructor Development Courses

(AT&T)

Lean Six Sigma Greenbelt Certification MS Project Management 1 & 2 PMP Certificate Course Qualified Craft Beer Server Course Professional School of Bartenders MS Project Management 1 & 2 Scrum Master Certificate Toyota Sales Training

Entrepreneur - King of Pop PopCorn Shop - Underground Mall - Atlanta, GA 2005 - 2006 3H Care Inc. Non-Medical Health Care Service 2012 - 2015 GIG World Enterprise - Recruiter 2018 - 2019

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