CURRICULUM VITAE

*. Personal Information

Name : Gustav Andrew Lind

Identity no : 770-***-**** 088

Birthday : 24 August 1977

Residential Address : 07 Bluegum Street, Rooiberg

Contact no : Cell: 060-***-**** / 071-***-****

Email : ado5wx@r.postjobfree.com

Languages : English (home language), Afrikaans

License : Code EB (code 8)

Health : Excellent

Marital Status : Married

Dependents : 2 (14 years and 10 years)

Sport / Hobbies : Rugby / Golf / Baseball

2. Educational Qualifications

Highest Grade passed : Grade 12

Year : 1996

Last High School attended : Norkem Park High School (Kempton Park) Subjects : English / Afrikaans / Biology / Geography / History Woodwork / Metalwork / Technical Drawing

3. Training Courses

1998: Westing House Brake Systems

1999: I.M.S. (JOST) Course (Trailer Parts)

2000: Voice Clinic (Pronunciation / Voice Skills Etc) 2000: Donaldson Air Filtration Course

2008: JOST Course (Trailer Parts)

2008: Holland Course (Trailer Parts)

4. Previous Employment

Capitec Bank

Period of Employment : October 2011 – June 2020

Position : Support Analyst: Card Processing Channels Merchant Solutions (Technical Support Card Services)

Duties : Maintaining and servicing of Merchants (+- 800). Implementation and Replacement of all card machines

(Ensured that card machines were implemented effectively within service level agreement).

Provided Sales and Technical Support to New and

Existing Merchants in Region.

Customer Support: Ensured that merchants received the best service in assisting them and resolving their issues to their satisfaction.

Conducted weekly physical visits to merchants to understand the merchants needs and business, and providing efficient onboarding and after sales service.

Provided 1st, 2nd and 3rd Level Support in relation to all products and services.

New Merchant onboarding and training – assisted merchants with integrations to platforms and consumption of services. Identifying card payment and related business

needs/requirements concerning new ideal business

opportunities for large projects and systems.

Compiled and executed test cases to ensure delivery is according to business requirements.

Analyzed implemented solutions and recommend further improvements, which would improve service, quality and value to merchants.

Trouble shoot and resolve Terminal driving issues and/or queries (physically and telephonically).

Administration of merchant on boarding, profile configuration and reporting.

Prepared daily, weekly and monthly reports to Regional Manager.

Train of all New Employees in the Limpopo Region on products and services.

Audits on Stock in Limpopo Region (Card Machines, Paper rolls, Cables, X-Link Devices etc.).

Stock Controller for Limpopo Region (Stock Champ) (Ordered, delivered and maintained all stock for Limpopo Region, card machines, Paper Rolls, Cables, X-Link Devices etc.). Maintained and controlled Vehicle stock (Boot stock). Made Cables for X-Link Devices as well as Connectnet Devices. Competencies & Skills : Achieving personal work goals and objectives. Working with people.

Delivering results and meeting customer expectations. Testing practices.

Banking product experience – Credit and Debit Cards payments and service exposure.

Sound understanding of the end to end process of card transactions.

Sound understanding of both chip and plastic product configurations.

Knowledge of e-commerce/payments industry products and services.

Communication Skills.

Computer Literacy (MS Word, MS Excel, MS Outlook). Interpersonal and Relationship management skills.

Negotiation Skills.

Facilitation Skills.

Presentation Skills.

Influencing Skills.

Planning, organizing and co-ordinations skills.

Attention to detail.

Card payments (Mastercard, Visa, Credit and Debit cards). Quick learning ability.

Time and Task management.

Broad Technical experience.

Strive to excellence.

Able to work under pressure and meet deadlines.

Self-reliant.

Pay attention to detail and possess the desire to carry a task through to completion

Plans and manages appropriately.

Strong interpersonal skills and able to collaborate with others. Problem solving and analytical skills.

Strong product and problem solving skills.

Team Player.

Managed Self (had a home based office while employed by Capitec Bank).

Technical Support Regional Winner of the years 2015, 2016, 2017 and 2018.

Contact Person : George Mc Nicol (Limpopo Regional Manager) 066-***-****

5. Capitec Bank in house Training and Courses

NQF 4 and NQF 5

Product Innovations

Microsoft Training MS Word, MS Excel, MS Outlook

PASA Certificate in Foundational Payments

FAIS Compliant

E-commerce

Regulatory Exam

SLA (Service level Agreement)

Credit and Debit card Fraud training

Mastercard Master Pass Training

Leading Self Course

Insights Personal Effectiveness

Firm Foundation

6. Previous Employment

Casequip

Period of Employment : March 2010 - September 2011 Position : Sales Executive

Duties : Sales for the Northern Region

Selling of Filtration and Earth Moving Equipment

Peugeot Polokwane

Period of Employment : September 2009 – February 2010 Position : Sales Executive

Duties : Selling of new vehicles

Creating a client base

Service existing clients

Reason for resignation : Better work opportunity

Contact Person : Dirk Markgraaff (Sales Manager)

Brain’s Truck & Trailers

Period Employment : November 2007 – June 2009

Position : Sales Executive

Duties : Represent Area from Warmbaths through to Messina Servicing existing client base

Cold Calling

Purchasing and ordering of parts

General repairs to parts

Stock Control

Warehousing

Reason for resignation : Company Closed Down

Contact Person : V. Lind (Director)

082-***-****

Kempton Park Multi Franchise

Period of Employment : March 2007 – October 2007

Position : Sales Executive

Duties : Selling of new vehicles

Creating a client base

Service existing clients

Reason for resignation : Relocated to Polokwane

Contact Person : Marulette Erasmus (Sales Manager) 082-***-****

Polokwane Multifranchise

Period of Employment : July 2005 – February 2007

Position : Sales Executive

Duties : Selling of new vehicles

Creating a client base

Service existing clients

Reason for resignation : Relocate to Kempton Park

Contact Person : Percy Funchall (Sales Manager)

082-***-****

V & G Truck & Trailer Parts CC

Period of employment : January 1997 – June 2005

Position : Sales Representative

Duties : Represent area from Warmbaths through to Messina Servicing existing client base

Cold calling

Purchasing and ordering of parts

General repairs to parts

Stock Control

Warehousing

Handyman work

Reason for resignation : Business closed down

Contact person : V. Lind (Director)

082-***-****

7. Additional Information

I have extensive experience of Microsoft Windows XP, Microsoft Office (Excel, Word) as well as Internet Explorer and Outlook Express, general knowledge of Brilliant Accounting, Pastel and Sage. I am an eager and hardworking person, who always goes the extra mile. I am always friendly and cooperative, with a sparkling outgoing personality. I have no problem with traveling and am I willing to relocate.

I am looking for new challenges in my life to broaden my knowledge and enrich my career achievements.

I want to be appointed in a company where my hard work & dedication will be noticed & appreciated and where I can move forward in my career and in doing so, move forward in life. I hope you will look favorably upon my application. Your sincerely

Mr. G.A. Lind.

Contact this candidate