KELLIE P. HER

**** *. ****** ****** ● Appleton,WI 54915 ● 920-***-**** ● ado5pq@r.postjobfree.com

EDUCATION: Appleton West High School- HS Diploma, Appleton, WI Graduate Class of 2000

OBJECTIVE: To obtain a position that will allow me to use my communication, interpersonal skills and apply my knowledge and experiences.

PROFILE: ● Bilingual (Hmong/English) ● Knowledgeable of all office functions

● Solid background in the healthcare ● Detail-oriented

● Excels in a multi-tasking environment, ● Independent

● Problem-Solver ● Can rapidly adapts to changing demands

● Forward Health Enrollments ● Maintains and complete applications process

● Provides trainings ● Schedule appointments

● Payroll ● excellent telephone and customer services

● Computer skill- proficient in MS word, Excel, and Alora.

EXPERIENCE: TONGXENG PERSONAL HOME CARE, LLC Appleton, WI ….. Oct. 2004- Present

Business Manager

Office Management: Provides customer services, audit client files, updating documentations for files, schedule appointments, confirming appointments, answering multiple phone lines, managing employee, check client enrollment with Forward Health, request medical notes from doctor, create client file, over see nurses and Amend/discharge prior authorization in Forward Health.

Business Management: Over see all operations for the following business Tongxeng Personal Home Care, Longcheng Market Place, Longcheng community center and Thao properties. Meet with clients, handle payments, deposit payments to bank, complete contracts, address issues/concerns.

UNIVERSAL TRANSLATION, LLC Appleton, WI Oct. 2004- Jun. 2014

Hmong Translator

Providing Hmong Translation services to clients at the clinics, hospitals, law firms, Court House, County Human Resource and Habitat for Humanity.

Home Depot Appleton, WI ... Nov. 2002- Oct. 2004

Cashier/Return Desk

Check customer out at the cashier

Help assistance customer with questions

Direct customers to appropriate area

Complete returns at customer service desk.

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