Misty Seum

Park Superintendent: Camp Muffly Park

Morgantown, WV 26508

ado5ov@r.postjobfree.com

304-***-****

Service-oriented Management with 10 year background in Leadership and Management. Core competencies include management and administration, customer and personal services and judgement and decision making as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Authorized to work in the US for any employer

Work Experience

Park Superintendent

Monongalia County Commission - Morgantown, WV

April 2018 to Present

Under limited supervision, this position provides leadership, overall administration and technical expertise to programs, facilities, resources, and visitor services in county park Camp Ruffly. Reports to the Monongalia County Commission.

ESSENTIAL JOB FUNCTIONS

Manages and coordinates the operation of park facilities, fee collection and concessions throughout the park; ensures the availability of labor, equipment and materials as required for park operations, resource management, site interpretation and visitor and site protection. Identifies problems and concerns related to operations and maintenance of park facilities, structures and amenities; takes action to resolve as necessary.

Interacts with the public and others outside the work unit to obtain and provide information and assistance in a variety of circumstances. Screens and responds to general inquiries and complaints; provides information on policies and procedures; performs other similar types of administrative support activities.

Responsible for the effective supervision and administration of assigned branch including completing required reports, budgeting, purchasing and financial transactions to include revenue collection, staff organization and development, performance evaluations, employee relations, prioritizing and assigning work and related activities. Evaluates the need to fill vacant positions and recommends changes to allocated positions and branch structure as needed. Researches and prepares recommendations and reports for the commission.

Oversees and develops short and long-term strategic goals pertaining to the planning, development, design and operational processes for all Camp Ruffly park; develops and recommends policies and procedures; recommends internal branch organization; and establishes and implements management systems to effectively meet operating goals and objectives. Performs other duties as assigned.

KNOWLEDGE

Park Operations – Thorough knowledge of park facility operation and maintenance to include visitor management principles and natural resources management, search, rescue and park emergency operations as applied to parks and outdoor recreational settings. Safety/Security – Knowledge of safety rules and precautions relative to park operations, visitor safety, and recreational equipment usage, and basic first aid. Knowledge of law enforcement policies, procedures and practices as they related to park operations to include park law enforcement, constitutional law, firearms, and firearm safety.

Strategic Planning – Knowledge of strategic planning principles and theories to ensure competitive advantage and profitability.

Supervision – Thorough knowledge of leadership techniques, principles, and procedures to assign work, schedule, supervise, train, and evaluate the work of assigned staff. Customer Service — Thorough knowledge of principles and processes for providing customer services. This includes setting and meeting quality standards for services, and evaluation of customer satisfaction. SKILLS

Computer Skills – Utilizes a personal computer with word processing, spreadsheet, and related software to effectively complete a variety of tasks with reasonable speed and accuracy. Critical Thinking – Using logic and reasoning to understand, analyze, and evaluate complex situation and research information to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to the situation.

Interpersonal Relationships – Develops and maintains cooperative and professional relationships with employees at all levels, representatives from all departments, and outside agencies. Effectively responds to and resolves complex inquiries and disputes.

ABILITIES

Accounting and Budgeting – Ability to perform arithmetic, algebraic, and statistical applications. Ability to employ economic and accounting principles and practices in the analysis and reporting of financial data. Communication – Excellent ability to communicate complex ideas and proposals effectively so others will understand to include preparation of reports, agendas, and policies. Excellent ability to listen and understand information and ideas presented verbally or in writing. Coordination of Work – Ability to establish and implement effective administrative programs and procedures. Ability to plan and organize daily work routine and establish priorities for the completion of work in accordance with sound time-management methodology. Performs a broad range of supervisory responsibilities over others.

Office Manager

Eloquence Performance Company - Morgantown, WV

January 2017 to Present

Plan, administer and control budgets for contracts, equipment and supplies.

• Direct or coordinate the supportive services

department of a business, agency, or organization.

• Hire and terminate clerical and administrative

personnel.

• Set goals and deadlines for the department.

• Prepare and review operational reports and schedules to ensure accuracy and efficiency.

• Operate computers programmed with accounting

software to record, store, and analyze information.

• Perform personal bookkeeping services.

• Prepare bank deposits by compiling data from cashiers, verifying and balancing receipts, and sending cash, checks, or other forms of payment to banks.

• Debit, credit, and total accounts on computer

spreadsheets and databases, using specialized

accounting software.

• Receive, record, and bank cash, checks, and vouchers.Prepare and process payroll information.Reconcile records of bank

transactions.Perform general office duties such as filing, answering telephones, and handling routine correspondence.

Customer Service

TeleTech Morgantown - Morgantown, WV

October 2017 to March 2018

Assisting a high call volume of callers daily, in regards to annual changing healthcare coverage. While effectively listening to the callers frustration, disapproval, and concerns. Empathizing with each individual, in a

way that allowed the customer to know that our client valued their business relationship.

• Achieved various call goals set daily, while remaining readily able to adjust tasks, goals, or projects as needed.

• Effectively resolved specific customer issues through a process of troubleshooting, using reference tools for

complex issues, while remaining engaged in conversation. Filling appropriate requests following business protocols and federal/ HIPAA regulatory

guidelines.

• Contact customers needing various preventative

medical testing and physicians visits, to maintain their health insurance protocols. Scheduling needed

appointments, on the customers behalf with appropriate medical facilities or physician office. Updating customers records while maintaining federal HIPPA laws.

Head Cook/ Kitchen Manager

Monongalia County Commission - Morgantown, WV

April 2016 to September 2017

• Check the quality of raw or cooked food products to ensure that standards are met.

• Monitor sanitation practices to ensure that employees follow standards and regulations.

• Check the quantity and quality of received products.

• Order or requisition food or other supplies needed to ensure efficient operation.

• Inspect supplies, equipment, or work areas to ensure conformance to established standards.

• Supervise or coordinate activities of cooks or workers engaged in food preparation.

• Determine how food should be presented and create decorative food displays.

• Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food.

• Estimate amounts and costs of required supplies, such as food and ingredients.

• Record production or operational data on specified forms.

• Plan, direct, or supervise the food preparation or cooking activities of multiple kitchens or restaurants in an establishment such as a restaurant chain, hospital, or hotel.

• Collaborate with other personnel to plan and develop recipes or menus, taking into account such factors as seasonal availability of ingredients or the likely number of customers.

• Analyze recipes to assign prices to menu items, based on food, labor, and overhead costs.

• Prepare and cook foods of all types, either on a regular basis or for special guests or functions.

• Determine production schedules and staff

requirements necessary to ensure timely delivery of services.

• Recruit and hire staff, such as cooks and other kitchen workers.

• Meet with customers to discuss menus for special occasions, such as weddings, parties, or banquets.

• Coordinate planning, budgeting, or purchasing for all the food operations within establishments such as clubs,

hotels, or restaurant chains.

• Demonstrate new cooking techniques or equipment to staff.

• Meet with sales representatives to negotiate prices or order supplies. Owner/ Manager

His and Hers Construction - Morgantown, WV

January 2007 to October 2015

Schedule the project in logical steps and budget time required to meet deadlines.

• Confer with supervisory personnel, owners,

contractors, or design professionals to discuss and resolve matters, such as work procedures, complaints, or construction problems.

• Prepare contracts and negotiate revisions, changes and additions to contractual agreements with architects,

consultants, clients, suppliers and subcontractors.

• Prepare and submit budget estimates, progress

reports, or cost tracking reports.

• Interpret and explain plans and contract terms to administrative staff, workers, and clients, representing the owner or developer.

• Plan, organize, or direct activities concerned with the construction or maintenance of structures, facilities, or

systems.

• Take actions to deal with the results of delays, bad weather, or emergencies at construction site.

• Inspect or review projects to monitor compliance with building and safety codes, or other regulations.

• Study job specifications to determine appropriate construction methods.

• Select, contract, and oversee workers who complete specific pieces of the project, such as painting or plumbing.

• Obtain all necessary permits and licenses.

• Direct and supervise workers.

• Requisition supplies or materials to complete

construction projects.

• Investigate damage, accidents, or delays at construction sites, to ensure that proper procedures are being carried out.

• Determine labor requirements for dispatching workers to construction sites.

• Evaluate construction methods and determine cost- effectiveness of plans, using computers. Education

Bachelor of Arts in Rehabilitation Counseling

West Virginia University - Morgantown, WV

December 2019

Skills

• FOOD PRODUCTION (Less than 1 year)

• PROBLEM SOLVING (Less than 1 year)

• THERAPY (Less than 1 year)

• TIME MANAGEMENT (Less than 1 year)

Certifications and Licenses

ServSafe

Additional Information

SKILLS

• Administration and Management

• Customer and Personal Service

• Judgment and Decision Making

• Complex Problem Solving

• Building and Construction

• Therapy and Counseling

• Food Production

• Time Management

Contact this candidate