Verification Specialist Resources Manager
Resume:
Influential and innovative Manager with over *+ years of experience in
employee management, relations, and training within various industries and backgrounds with a direct focus on diversity & inclusion
• Exceptional employee relationship management with the ability to actively listen to and resolve minor complaints, then devise solutions to issues before they result in escalation and irreversible damages from miscommunication
• Effective recruiting and onboarding capabilities that are best demonstrated through rigorous data, entry, analysis, and verification to ensure high-quality potential candidates become satisfied and highly motivated employees
• Influential team leadership skills that complement valuable cross- departmental communication methods during onboarding and training of new hires to comply with company regulations and guidelines
• Thorough problem solver, through applying necessary quality control and assurance assessments to mitigate risk, while increasing complex and outdated process improvement methodologies for Stakeholders Applauded by the Human Resources Manager at Walgreens in August 2021 for continually going above and beyond the call of duty to ensure that all new employees were thoroughly trained and onboarding processes were covered in a precise, clear, and comprehensive manner Received recognition in March 2021 by the District Manager at Walgreens for showcasing an ability to facilitate cross-departmental communication for diversity training programs ensuring the information was aligned to the mission and seamlessly explained and presented Praised by the Financial Director at Shared Services in 2018 for suggesting effective process improvement methods regarding budgeting and salaries allowing for an increase in available funds which supported recruiting efforts within the firm and increased applications by 55% continued…
STEFFENIE RUSSELL
Process Improvement
Employee Training
Employee Engagement
Organizational Leadership
CRM Systems
Diversity & Inclusion
Microsoft Suite
Complex Problem Solving
Attention to Detail
Onboarding & Mentorship
Professional Relationships
Inventory Management
Conflict Resolution
Payroll & Compensation
Financial Accounting
Internal Research Studies
Multitasking & Prioritization
Data Handling & Analysis
Risk Mitigation
Diverse Recruiting
Employment Verification
Written & Oral Communication
Regulatory Compliance
A R E A S O F E X P E R T I S E
P R O F E S S I O N A L
P R O F I L E
C O N T A C T
P R O J E C T A C H I E V E M E N T S &
A C C O M P L I S H M E N T S
H U M A N R E S O U R C E S S P E C I A L I S T
***********@*****.***
Spiro, OK
linkedin.com/in/steffenierussell
S K I L L S O V E R V I E W
Store Manager, WALGREENS 2021 – Present
Spiro, OK
Provides quality consultative services, database accuracy, and meets productivity benchmarks by over 14%
Orchestrates surveys to support internal research and establish accurate benchmarks for the store
Monitors and inputs accurate data and financial reports into CRM software with precise attention to detail
Displays expert-level use of office applications including both Microsoft Suite and Google Workspace
Facilitates risk assessments and offers innovative solutions on how to navigate potentially harmful factors
Educates new hires on company policy using patience and professionalism to ensure a detailed understanding
Creates, administers, and distributes onboarding materials for training on diversity and company procedures
Manages recruiting efforts by creating detailed job postings and providing in-depth employee verification
Processes changes to employees files and updates the employee management system for on and offboarding Benefit Verification Specialist, SHARED SERVICES 2018 – 2019 Fort Smith, AR
Managed multiple time-sensitive, complex, and multistep projects at once in a fast-paced work environment
Ensured that the inventory, itinerary, and expense reports were certified for upper management approval
Displayed advanced knowledge in financial data collection, input, entry, investigation, and integration
Maintained complete personnel records in compliance with HR regulations and company policy procedures
Fostered strong team morale by leading daily briefings and acted as the primary point of contact for the firm
Served as the lead liaison for cross-departmental communication ensuring agreeable delivery of information
Coordinated with the Human Resources Department in all aspects of office support and management duties
Exhibited a distinguished ability to multitask by supervising numerous projects with varying deadlines
Modified and optimized outdated multi-step systems within the firm allowing for more efficient processes STEFFENIE RUSSELL
P R O F E S S I O N A L W O R K H I S T O R Y
E D U C A T I O N
Bachelor of Science i n Organizational Leadership
University of Arkansas - Fort Smith
Fort Smith, AR
2021
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