Influential and innovative Manager with over *+ years of experience in

employee management, relations, and training within various industries and backgrounds with a direct focus on diversity & inclusion

• Exceptional employee relationship management with the ability to actively listen to and resolve minor complaints, then devise solutions to issues before they result in escalation and irreversible damages from miscommunication

• Effective recruiting and onboarding capabilities that are best demonstrated through rigorous data, entry, analysis, and verification to ensure high-quality potential candidates become satisfied and highly motivated employees

• Influential team leadership skills that complement valuable cross- departmental communication methods during onboarding and training of new hires to comply with company regulations and guidelines

• Thorough problem solver, through applying necessary quality control and assurance assessments to mitigate risk, while increasing complex and outdated process improvement methodologies for Stakeholders Applauded by the Human Resources Manager at Walgreens in August 2021 for continually going above and beyond the call of duty to ensure that all new employees were thoroughly trained and onboarding processes were covered in a precise, clear, and comprehensive manner Received recognition in March 2021 by the District Manager at Walgreens for showcasing an ability to facilitate cross-departmental communication for diversity training programs ensuring the information was aligned to the mission and seamlessly explained and presented Praised by the Financial Director at Shared Services in 2018 for suggesting effective process improvement methods regarding budgeting and salaries allowing for an increase in available funds which supported recruiting efforts within the firm and increased applications by 55% continued…

STEFFENIE RUSSELL

Process Improvement

Employee Training

Employee Engagement

Organizational Leadership

CRM Systems

Diversity & Inclusion

Microsoft Suite

Complex Problem Solving

Attention to Detail

Onboarding & Mentorship

Professional Relationships

Inventory Management

Conflict Resolution

Payroll & Compensation

Financial Accounting

Internal Research Studies

Multitasking & Prioritization

Data Handling & Analysis

Risk Mitigation

Diverse Recruiting

Employment Verification

Written & Oral Communication

Regulatory Compliance

A R E A S O F E X P E R T I S E

P R O F E S S I O N A L

P R O F I L E

C O N T A C T

P R O J E C T A C H I E V E M E N T S &

A C C O M P L I S H M E N T S

H U M A N R E S O U R C E S S P E C I A L I S T

918-***-****

ado5ko@r.postjobfree.com

Spiro, OK

linkedin.com/in/steffenierussell

S K I L L S O V E R V I E W

Store Manager, WALGREENS 2021 – Present

Spiro, OK

Provides quality consultative services, database accuracy, and meets productivity benchmarks by over 14%

Orchestrates surveys to support internal research and establish accurate benchmarks for the store

Monitors and inputs accurate data and financial reports into CRM software with precise attention to detail

Displays expert-level use of office applications including both Microsoft Suite and Google Workspace

Facilitates risk assessments and offers innovative solutions on how to navigate potentially harmful factors

Educates new hires on company policy using patience and professionalism to ensure a detailed understanding

Creates, administers, and distributes onboarding materials for training on diversity and company procedures

Manages recruiting efforts by creating detailed job postings and providing in-depth employee verification

Processes changes to employees files and updates the employee management system for on and offboarding Benefit Verification Specialist, SHARED SERVICES 2018 – 2019 Fort Smith, AR

Managed multiple time-sensitive, complex, and multistep projects at once in a fast-paced work environment

Ensured that the inventory, itinerary, and expense reports were certified for upper management approval

Displayed advanced knowledge in financial data collection, input, entry, investigation, and integration

Maintained complete personnel records in compliance with HR regulations and company policy procedures

Fostered strong team morale by leading daily briefings and acted as the primary point of contact for the firm

Served as the lead liaison for cross-departmental communication ensuring agreeable delivery of information

Coordinated with the Human Resources Department in all aspects of office support and management duties

Exhibited a distinguished ability to multitask by supervising numerous projects with varying deadlines

Modified and optimized outdated multi-step systems within the firm allowing for more efficient processes STEFFENIE RUSSELL

P R O F E S S I O N A L W O R K H I S T O R Y

E D U C A T I O N

Bachelor of Science i n Organizational Leadership

University of Arkansas - Fort Smith

Fort Smith, AR

2021

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