CURRICULUM VITAE OF

COLLEY PEGGY MOLUSI.

PERSONAL DETAILS

SURNAMES : Molusi

FIRST NAMES : Colley Peggy

DATE OF BIRTH : 21 May 1981

GENDER : Female

MARITAL STATUS : Single

NATIONALITY : South African

ADDRESS : 14 Segewood Avenue Ext 14

Willow Crest unit 150

Midrand

Gauteng

CELLPHONE NUMBER : 072-*******

EMAIL ADDRESS : ado5ip@r.postjobfree.com

ado5ip@r.postjobfree.com

QUALIFICATION

HIGH SCHOOL ATTENDED : Kagisho Comprehensive high school

HIGHEST GRADE PASSED : Grade 12

SUBJECTS : English

Afrikaans

Tswana

Accounting

Business Economic : Economics.

YEAR OBTAINED : 2001.

TERTIARY QUALIFICATION.

INSTITUTION NAME : Boston Business College.

QUALIFICATION OBTAINED : Diploma Bookkeeping.

YEAR : 2006 .

SUBJECTS : Business English, Windows 98, Introduction to PC, Life Skills, General Office Practice, MS Excel & MS Word, Practical Bookkeeping Level 1, Practical Bookkeeping Level 2.

EXPERIENCE

COMPANY NAME : ABSA BANK (SAN RIGE SQURE) MIDRAND

POSITION : CUSTORMER SERVICE CLERK

DUTIES :

My role is to maximize the customer experience by providing courteous and professional service experience to walk-in customers and ensuring that all customer queries and processing of clients' financial transactions are dealt with in an efficient manner thus resulting in a high level of service to promote Absa's products and assisting the customer service clerk and teller.

PERIOD : 1 APRIL 2017 TILL CURRENT

COMPANY NAME : ABSA BARCLAYS (PRETORIA) KAMLS

POSITION : Consultant Middle Office Support (SB)

DUTIES : Remediating and FICA the clients account Verifying if the customer is compliant or not, reviewing and updating KYC records, Receiving documents from clients follow-up Outstanding documents creating CASA, Updating CIF, searching the documents on old File compare that is the correct document on Not. FICA verification for commercial and Enterprise clients Quality assurance on FICA documents Received. Remediation on commercial and enterprise Accounts. Account queries on private banking accounts. Receiving and resolution customer FICA Compliance queries from private banking. Non-compliant lock up clients’ queries 1st, 2nd and 3rd tier on commercial and Remediation.

Perform quality check on KAMLS Remediation packs to be submitted

Manage the return of NFFP packs

Support frontline in terms of Gap analysis (Data washing) and provide a single entry point for Frontline and Middle Office (Help desk)

First point of contact for inbound call center KAMLS queries

Ownership of restrictive control process (Weekly FICA listings as well as KAMLS restrictive control tranche strategy)

Ensure continuous engagement with relevant stakeholder for the timeous resolution of issues raised

PROJECTS : GHANA project, Retrospective Scanning National Diseased Estate PRIVATE BANK, EMO. Call center –In and Outbound calls to the client requesting them to submit FICA documentation.

PERIOD : 13 AUGUST 2014 TILL 31 APRIL 2017

COMPANY NAME : ABSA BANK (BLOEMFONTEIN) POSITION : Customer Service Clerk and Teller DUTIES : Manage and reconcile security items i.e. Debit card stock, calling file items, cheques

Book libraries, I line with policies and

Procedures : Verify the customer’s identity according to

Proceeding with any enquiry of transaction

Where customers are unable to produce

Acceptable identity documents, refer to

Specialist manager or line manager for

Decision on whether to proceed with

Customer requests.

: Adhere to legislation and regulatory

Requirements as applicable, e.g. NCA, FICA.

: Adhere to prescribe control measure to prevent fraud and losses.

: Identify potential fraudulent transaction and Report to line management.

: Report suspicious transaction as per money Laundering control frameworks.

: Scrutinize and apply warning circulars, memos Stop payments and credit card lists.

: Maintain applicable key registers

: Adhere to safety and security procedures and Follow prescribed instructions in event of Robbery

: follow off-line procedures and comply with Code of banking practice.

: Manager Operation Cards in Line with Policies and procedures. : 03 January 2011 until 05 May 2014

REFERENCES.

NAME : PINKY MOSHODI

COMPANY : ABSA (THABA NCHU) BFN

POSITION : MANAGER

CONTACT NUMBER : 051-***-****

NAME : PULENG SISA

COMPANY : ABSA (LOCH LOGAN) BFN

POSITION : BRANCH ADMINISTRATOR

CONTACT NUMBER : 051-***-****

NAME : RALSTON ALLIE

COMPANY : ABSA BARCLAYS (PRETORIA CAMPUS) PTA

POSITION : TEAM LEADER

CONTACT NUMBER : 011-******* /084*******

NAME : MARISSA SMALL

COMPANY : ABSA BARCLAYS (PRETORIA CAMPUS) PTA

POSITION : TEAM LEDER

CONTACT NUMBER : 011-*******.

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