JAKOIYA JORDAN DAVIDSON

Woodbridge, VA *****

ado5ii@r.postjobfree.com

571-***-****

Willing to relocate to: Woodbridge, VA

Authorized to work in the US for any employer

Move Coordinator

Interstate Moving Relocation Logistics - Springfield, VA June 2019 to March 2020

• Develop a supportive relationship with customer over the phone, maintaining contact from start to finish while managing realistic expectations.

• Achieve 95% of predetermined customer touch-points throughout the service delivery

• Communicate by phone at expected milestones to measure service, resolve issues as necessary.

• Notify customer of schedule changes to avoid unnecessary inconvenience

• Monitor distressed shipments and provide customer updates for late shipments.

• Schedule warehouse shipment pick-ups and manage documentation.

• Identify problems and act to rectify them by employing analytical thinking and sound judgment.

• Handle customer complaints without manager intervention 90% of the time.

• Perform internal post-delivery surveys, providing service recovery as necessary to improve customer satisfaction.

• Answer all calls professionally, using proper phone etiquette.

• Utilize strong time management, organization skills and prioritization in a fast-paced environment.

• Work professionally as a team player exhibiting timely, professional and proactive customer service skills.

• Recognize varying levels of customer concerns, emotions, and stress points in order to adapt accordingly to meet customer expectations.

• Project an image of patience and expertise while providing courteous, timely, and professional communication through all customer (external and internal) interactions by phone, written, or in person

• Perform necessary administrative tasks pertaining to dates, authorizations, and customer or transportation service provider requests

• Understand and apply DP3 Business Rules, DTR, It’s Your Move regulations.

• Utilize multiple monitors with different software applications; IMIS, Easy DPS, DPS, Avaya Call Center Software.

• Document all phone, text, and/or email contact in Interstate Management System (IMIS) JPPSO Clerk II

Allen Corporation of America - Fort Belvoir, VA

April 2019 to July 2019

• Route and book shipments for movement.

• Prepare shipping documents.

• Brief customers on regulations and procedures for shipment/storage.

• Within general guidelines, select and apply appropriate travel guides, methods, techniques and work sequences to effectively accomplish the work. The majority of assignments are performed without technical assistance, but unusually WORK EXPERIENCE

difficult travel situations or problem cases encountered during the course of the work are referred to the supervisor before decision or commitment.

• Participate in meetings.

• Writes, types, or enters information into computer, to prepare correspondence, briefing, statements, receipts, spreadsheets or other documents, copying information from one record to another using Microsoft Office Suite software

(Word, Excel PowerPoint).

Accounting Clerk/Administrative Assistant

LUSTINE DODGE - Woodbridge, VA

August 2018 to July 2019

As an Accounting/Administrative Assistant I:

Posts customer payments by recording cash, checks, and credit card transactions Updates receivables by totaling unpaid invoices

Reconcile uncollected daily cash sales

Verifies validity of account discrepancies by obtaining and investigating information from other departments and customers Resolves any unidentified balances on customer accounts Reconciles valid and authorized deductions by entering adjusting entries Resolves collections by examining payment history, credit lines, and coordinating contact with the Controllers and / or Business Managers.

Calls customers for follow up and collections

Follows up on management inquiries

Coordinates with department managers to assure all documents are accurate and received in a timely manner. Retail Sales Associate and Cashier

Converse - Woodbridge, VA

November 2016 to September 2018

Retained and ensured proper handling and care of 150 existing client accounts. Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.

Consistently met and exceeded department expectations for productivity and accuracy levels.

Received company Employee Performance Award after maintaining record sales achievement of 20% growth three months in a row. Listened to customer needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Trained all new sales employees on effective techniques. Met incoming customers and provided immediate assistance. Worked flexible schedule to accommodate changing customer levels. Answered incoming telephone calls with professional and knowledgeable responses.

Opened and closed the store, which included counting cash drawers and making bank deposits.

Offered exceptional customer service to differentiate and promote the company brand.

Kept the showroom clean and maintained neat, orderly product displays. Processed shipments and maintained organized stock shelves. Team Lead

Chick-fil-A - Woodbridge, VA

December 2015 to June 2016

Identified product problems and strengths and collected data on the customer experience.

Mentored, coached and trained 23

Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Managed quality communication, customer support and product representation for each client. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Maintained adequate cash supply in cash drawers in multiple checkout stations. team members.

Cashier/Server

The All American Steakhouse and Sports Theater - Woodbridge, VA August 2014 to March 2015

Answered customers' questions and addressed problems and complaints in person and via phone. Offered exceptional customer service to differentiate and promote the company brand. Organized register supplies.

Operated cash register with proficiency.

Customer Service Retail Sales Associate

Ann Taylor Factory Store - Woodbridge, VA

August 2013 to June 2014

Greeted customers and ascertain what each customer wants or needs. Recommended, select, and help locate or obtain merchandise based on customer needs and desires. Answered questions regarding the store and its merchandise. Computed sales prices, total purchases and receive and process cash or credit payment. Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Watched for and recognize security risks and thefts, and know how to prevent or handle these situations. Ticketed, arranged and displayed merchandise to promote sales. High School Diploma in General

Osbourn Park High School - Manassas, VA

2013

Associate of Science in Business Administration

Northern Virginia Community College - Woodbridge, VA

• Microsoft Office Suite (Excel, Powerpoint, Word, Access, Outlook) (7 years) EDUCATION

SKILLS

• Meticulous Attention to detail (7 years)

• Results Oriented (7 years)

• Self-Directed (7 years)

• Strong Interpersonal Skills (7 years)

• Self Starter (7 years)

• Time Management (7 years)

• Customer Service

• Cellular

• Data Entry

• English

• Phone Etiquette

• Administrative Experience

• Basic Math

• Microsoft Excel

• Microsoft Office

• Order Entry

• Research

• Data Collection

• Computer Skills

• Clerical Experience

• Sales

• Communication Skills

• Typing

driver's license

Merchandise & Supply Storage — Highly Proficient

May 2019

Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise. Full results: Highly Proficient

Scheduling — Proficient

May 2019

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient

Data Entry — Familiar

May 2019

Measures a candidate's ability to accurately input data and effectively manage databases. CERTIFICATIONS AND LICENSES

ASSESSMENTS

Full results: Familiar

English Communication Skills: Typing — Completed

May 2019

Transcribing text using a standard keyboard.

Full results: Completed

Customer Focus & Orientation — Familiar

May 2019

Responding to customer situations with sensitivity. Full results: Familiar

Basic Computer Skills: PC — Proficient

May 2019

Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems. Full results: Proficient

Attention to Detail — Completed

May 2019

Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Completed

Work Style: Reliability — Completed

June 2019

Tendency to be dependable and come to work.

Full results: Completed

Customer Focus & Orientation — Highly Proficient

July 2020

Responding to customer situations with sensitivity. Full results: Highly Proficient

Attention to Detail — Proficient

October 2020

Identifying differences in materials, following instructions, and detecting details among distracting information. Full results: Proficient

Filing & Organization — Highly Proficient

October 2020

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient

Sales Skills — Proficient

April 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Proficient

Customer Service Fit — Familiar

April 2020

Measures the traits that are important for success for customer service roles. Full results: Familiar

Data Entry: Accuracy — Proficient

May 2020

Entering data quickly and accurately.

Full results: Proficient

Customer Service — Expert

June 2020

Identifying and resolving common customer issues.

Full results: Expert

Sales Fit — Proficient

April 2020

Measures the traits that are important for success in sales positions. Full results: Proficient

Cashier Skills — Expert

June 2020

Counting cash, processing transactions, following written procedures, and attending to details. Full results: Expert

Work Style: Conscientiousness — Highly Proficient

August 2020

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient

Written Communication — Completed

September 2020

Best practices for writing, including grammar, style, clarity, and brevity. Full results: Completed

Verbal Communication — Highly Proficient

May 2020

Speaking clearly, correctly, and concisely.

Full results: Highly Proficient

Administrative Assistant/Receptionist — Familiar

May 2020

Using basic scheduling and organizational skills in an office setting. Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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