Rahini Subburaman

Group leader-Business Transformation

Mobile: +91-979*******

Email: ado5ep@r.postjobfree.com

OBJECTIVE:

Seeking to fill a Business Analyst position using deep understanding of business change needs, analyzing requirements, to meet these needs and conducting cost/benefit analysis for effective production

QUALIFICATION & CERTIFICATIONS:

• Bachelor of Technology in Biotechnology (2008-2012) with CGPA of 8.45 from Vivekandha College of Engineering for Women, Thiruchengode

• Yellow Belt trained

• Certified RPA Business Analyst – Uipath

HIGHLIGHTS:

• Competency in RPA projects - requirement gathering, RTM, cost benefit analysis, functional testing, UAT, deployment and change management

• Hands on experience in RPA - Bot development projects

• Sound knowledge in SQL

• Experience working with waterfall and agile process

• Knowledge in Jira Tool

• Contributed to 100+ FTE savings in the year 2019-20

• Expertise in MS office suite (Outlook, Word, Excel, Power point, Camtasia and WebEx

• Tools - Brainstorming, T&M study, SIPOC, RACI Diagram, Value Stream Mapping,Jira

• Ability to achieve successful outcomes through collaborative and cooperative means

• Independent and self-driven – Can work with minimum supervision EXPERIENCE SUMMARY

Assistant Team Leader

Organization Name: Access Healthcare Private Ltd

Client: Athena

Duration: From July 2013 to Nov 2018.

Objective: Responsible for overseeing the day-to-day operations of the team, distributing the workload evenly amongst staff and making sure motivation and performance levels are maintained. Key Skills:

• Ability to manage through others.

• Ability to work well with all levels of the organization.

• Superb coaching and mentoring skills.

• Prioritizing important tasks and ensuring they get done first.

• Excellent oral and written communication skills.

• Ability to follow and comprehend complex instructions, short correspondence, and memos.

• Able to quickly identify problems.

• Improving product quality and customer communications. Responsibilities:

• Allocating daily jobs and workloads.

• Training new team members.

• Interact with employees, make recommendations, and ensure all workers are fully capable and understand their duties and succeed.

• Assign tasks to operational team based on individual employee talents.

• Monitor progress of special projects, ensuring work is completed correctly and on schedule.

• Identified operational issues and devised goals and plans to address them.

• Divided tasks appropriately according to departments.

• Monitored progress within each department toward goal attainment utilizing measurable data in spreadsheet applications.

• Conducted analysis of progress and held monthly meetings regarding goals and tasks. Business Analyst

Organization Name: Access Healthcare Private Ltd

Client: US based Healthcare Services

Duration: From July 2018 to till date

Project #1: RPA Opportunity identification and Solutioning. Objective: Identify opportunities, drive team projects and partnering with process leads to eradicate non-value adds in processes

Key Skills:

• Requirements Gathering & Analysis

• User Acceptance Testing (UAT)

• Project Management

• Risk Management

• Time and motion study

Responsibilities:

• Work closely with Operation teams and SMEs to identify RPA opportunities and provide insights by analyzing SOPs

• Participate in and provide recommendations for business process re-engineering, bot development, stakeholder management and change management tasks

• Use case selection, data analysis and assess appropriate automation risks

• Prepare Business requirement documents, cost benefit analysis and raise SCRs

• Works closely with the project team to help them meet all proposed project performance expectations

• Perform Functional level testing & UAT and display results on a regular timeframe to Operational heads for precise deployment of bot

• Carry out Time and Motion study for As-is and To-be process and showcase the overall benefits to management

• Identified around 50+ semi and full automation projects and supported in deployment of user-friendly applications such as Documentation tool and Decision tree which is leveraged across different line of businesses

Project #2: Echopay

Objective: Convert the unstructured date in to structure format with the help of OCR tool Key Skills:

• Requirements Gathering & Analysis

• User Acceptance Testing (UAT)

• Project Management

• Risk Management

• Time and motion study

• Template Creation & Validation

Responsibilities:

• Analysis of historical volume and identify the top volume contributed payer

• Work closely with operation team and identify the unic templates

• Create the templates in internal tool

• Evaluate Template accuracy% with daily production data for fine tuning the process

• Co-ordinate with operational team to test the performance and approvals Project #3: Solution Framework

Objective: Focus on covering full project lifecycle Responsibilities:

• Responsible for process evaluation and developing solution framework after assessing optimization areas

• Designed process maps for as-is and to-be structure with technical leads & managers

• Conduct regular scrum sessions and end to end co-ordination with Automation team to deliver the outcome within estimated timeframe

• Work closely with experienced group of professionals across automation and business control

• Completed 23+ deliberate with considerable reduction of 100+ FTEs

• Documented and maintained project repository and encrypted PHI details securely abide by the company policies

• Regular tracking and maintenance of overall automation and improvement projects across the organization

• Weekly team connect to measure the performance analysis, knowledge sharing sessions and come up with in house solutions

REFERENCE *** Will be provided on request

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