Michelle McMahan

Skilled secretary with over * years' experience in customer satisfaction.

Micco, FL 32976

ado5do@r.postjobfree.com

321-***-****

Friendly and efficient Receptionist skilled in both verbal and written communication. Experience in customer service & satisfaction as well as the composition of correspondence.

.

Authorized to work in the US for any employer

Work Experience

Secretary/Receptionist

Omega Garage Doors - Melbourne, FL

April 2005 to April 2008

• Answering customer questions, providing information, taking and processing orders and addressing complaints

• Answering phone calls and calling customers to follow up on appointments and deliveries

• Setting up appointments, scheduling clients instructing vendor deliveries

• Compiling and maintaining records of office business transactions

• Operating office equipment including computer, telephones, printers, copiers, fax machines and credit card processors.

Education

High school diploma

Palm Bay Senior High School - Melbourne, FL

August 1999 to May 2004

Skills

• Microsoft Office

• Written Correspondence

• Multi-Line Phone System

• Administrative Experience

• Office Administration

• Customer Relationship Management

• Time Management

• File Management

• Telephone Skills

• Organizational Skills

• Front desk

• Microsoft Word

• Customer service

• Microsoft Outlook

• Clerical Experience

• Data entry

• Cashiering

• Technical support

• English

• Phone Etiquette

• Writing Skills

• Microsoft Office

• Office Equipment

• Point of Sales

• Computer Skills

• Personal Assistant Experience

• Time Management

• Computer Literacy

• Account Management

• Relationship Management

• Word Processing

• Office Experience

• Research

• Retail sales

• Cash handling

• Merchandising

• Event Planning

• CRM Software

• Multi-line phone systems

• Office Management

• Inventory Control

Assessments

Administrative Assistant/Receptionist — Proficient November 2020

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Cashier Skills — Proficient

November 2020

Counting cash, processing transactions, following written procedures, and attending to details Full results: Proficient

Customer Service — Familiar

November 2020

Identifying and resolving common customer issues

Full results: Familiar

Customer Focus & Orientation — Highly Proficient

November 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Front Desk Agent (Hotel) — Highly Proficient

November 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Customer Service — Familiar

November 2020

Identifying and resolving common customer issues

Full results: Familiar

Sales Skills — Familiar

November 2020

Influencing and negotiating with customers

Full results: Familiar

Administrative assistant/receptionist — Proficient November 2020

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Basic attention to detail — Proficient

July 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Administrative assistant/receptionist — Proficient February 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Advanced attention to detail — Proficient

July 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer service — Expert

July 2021

Identifying and resolving common customer issues

Full results: Expert

Medical terminology — Familiar

July 2021

Understanding and using medical terminology

Full results: Familiar

Administrative assistant/receptionist — Proficient August 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Verbal communication — Familiar

August 2021

Speaking clearly, correctly, and concisely

Full results: Familiar

Administrative assistant/receptionist — Proficient August 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer focus & orientation — Familiar

August 2021

Responding to customer situations with sensitivity Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate