IT Technician
Resume:
Michael Mejala Olaco
Ph* Blk ** Lot **-** Alegre St., Camella Homes
Lawaan1 Talisay City Cebu, Philippines
Cell # 096********
Email add: *********.*****@*****.***
Skype ID: michael.olaco328
Positions Applied: IT Technician
Job Objectives: To utilize my technical skills for achieving the target and developing the best performance in the organization. I would like to implement my innovative ideas, skills, and creativity for accomplishing the projects.
Qualifications:
Networking / Operating Systems:
Electronics Engineer/ Point of Sales Service (POS) Support Specialist / Network Engineer Maintenance Support Engineer / System Engineer
• Windows Server 2003 / 2008 / 2012 r2
• IOS / Android / Active Directory
• WAN Networking / UNIX / LINUX / Windows Server
• MS Windows 3.1,3.11 / Windows 95, 98
• MS Windows 2000, XP, Linux
• Windows Vista, 7 / Windows 8
• QuickBooks – ERP, SAP, SQL Server Express, HRIS
• Microsoft SQL Server 6.5 or 7.0
• NAS/SAN Storage
• HP Server / Dell Server / IBM Blade Server
• Sophos UTM Firewall
Knowledge, Skills, and Abilities:
Knowledge
• Computer hardware and software and networking
• Computer networks, network administration, and network installation
• Computer troubleshooting, Repair and Assemble
• Computer viruses and security
• E-mail and internet programs
• Installing & Troubleshooting Various CCTV Systems
• Installing & configure Sophos UTM appliances
• Installing & configure Biometrics / PABX / VPN / WIFI / POS / VSAT
Skills
• Experience with Point of Sale (POS) terminals and CCTV
• Soldering and Repair Electronics parts
• Ability to install and administer computer hardware, software, and networks
• Team building skills
• Analytical and problem-solving skills
• Effective verbal, presentation, and listening communications skills
• Effective written communications skills
• Computer skills including the ability to operate computerized accounting, spreadsheet, word - processing, graphics
• Stress management skills
• Time management skills
Personal Attributes
• Honest and trustworthy
• Respectful, Friendly
• Possess cultural awareness and sensitivity
• Flexible. Outgoing
• Work in a Team
Computer engineering / Software and application:
Office Automation: MS Office, Adobe PageMaker, and Adobe Photoshop, HTML, QuickBooks, Peachtree
Electronic / Product Engineering:
• Installation and configuration of network hardware and software including PTP, WIFI Router, ISP, Switches, and Firewalls.
• Repair and Assembly Maintenance of a wide variety of Desktop, Laptop and POS Machine, PC/Peripherals setup, from 386 to Pentium Series, Intel I series. Configuring routers, VOIP, Emails, Connectivity, and Security.
• Repair & maintenance of electronic appliances and the like, CRT/LCD Monitor, Printer, Thermal
Printer, TV, VCR and Electronic equipment,
etc.
• Installing, troubleshooting & repair Biometric, Scanners, telephone, A T M, POS
machine, Personal computers, Fire Alarm, PABX & CCTV
Educational Background:
College: Bachelor of Science in Industrial Technology
Southern Leyte State University
Sogod Southern Leyte Philippines
Bachelor of Science in Computer Engineering
University of Cebu
Cebu City, Philippines
Work Experience & Job Descriptions:
February 10, 2021 – August 3, 2021. IT Head
Savers Depot Inc.
Quality of Hardware & Construction Supplies
NRA Subangdaku Mandaue City
1. Managing information technology and computer systems
2. Plan, Organize, Controlling and evaluating IT and electronic data operations
3. Design, develop, implement, and coordinate systems, policies, and procedures
4. Ensure security of data, network access, and backup systems
5. Assist in the development of information security policy and procedures
6. Develop information and network systems security solutions
7. Perform security risk analysis on required products and services
8. Perform system and network security appraisals
9. Perform security incident response, investigation, and compliance review
10. Perform administration on security devices
11. Management of user accounts
12. Assist in the management of disaster recovery plan
13. Day to day Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on
network optimization.
14. Installation and configuration of network hardware and software including PTP, WIFI Router, ISP, Switches, and Firewalls.
15. Secures network system by establishing and enforcing policies; defining and monitoring access.
Ensure stable and reliable ISP network services (e.g. access products, service networks, and
core network).
16. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
17. Accomplishes information systems and organization mission by completing related results as needed.
18. Maintain and monitor all network, security, and computer systems to meet the organization's current and future requirements.
19. In charge of the installation of software & hardware / Setup for PC and PC-based servers and CCTV, troubleshooting, and maintenance.
20. Responsible for management, maintenance, and architecture of storage, virtualized environment, servers, network devices, and productivity tools.
21. Monitor systems and identify performance issues Proactively
22. Work within strict time frames and elevate incidents within defined timeframes
23. Test all changes to networks, hardware, software, and hosted applications
24. Monitors service delivery compliance to budget, quality standards, and customer and business stakeholder requirements
25. Cater to doing infrastructure coordination related to design and setup activities at different stages of a project
26. Resolve issues and prepare status reviews and reports
27. Maintain the necessary project plans and documentation of all system builds and modifications
28. Maintain a good working knowledge of current infrastructure and future trends
29. Implement, administer and maintain information and/or database system of the company.
30. Responsible for the provision of IT infrastructure services including desktop applications, Local and/or Wide area networks, IT security, and telecommunications.
31. Perform daily system monitoring including verification of the integrity and availability of all hardware, server resources, systems, and key processes.
32. Manage network operations to include: troubleshooting connectivity problems; installing & maintaining routers; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc.
33. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
34. Develop and implement policies and procedures for electronic data processing, computer systems operations, and development.
35. Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing database systems.
36. Ensures technology documents/certificates such as product registrations, SSL
certificates, maintenance agreements, service contracts, etc. related to technology
operations and/or technology services are evaluated, updated, and processed.
37. Maintain and improve the organization's Web site and Intranet; adds new functionality and improves user ability to maintain without technical support.
38. Maintain an orderly and clean working environment.
June 4, 2019 – January 10, 2020. IT Supervisor Salon De Rose Guadalupe Cebu City
Duties and Responsibilities
Must handle a variety of tasks to satisfy all of their core responsibilities in areas of computer systems analysis, installation, maintenance, and upgrades. We have analyzed several job listings and identified the following duties and responsibilities that fall mainly to IT Supervisors.
Install and Maintain Computer Systems
Generally, run the IT team that initially installs a company’s internal network and computer systems. They analyze a company’s technology needs, develop systems and software, implement hardware and software, conduct tests, and maintain ongoing operations of all systems.
Upgrade Existing Technology
It is typically up to IT Supervisors to evaluate a company’s systems and determine the need for upgrades.
They monitor information about upgrades to specific systems and schedule upgrades as needed.
Ensure Data Recovery
In emergencies, companies must have a data recovery system in place. IT Supervisors are typically responsible for creating a disaster recovery plan for corporate data and systems. IT Supervisors also assess data risk factors.
Manage IT Staff and Operations
From hiring and training staff to setting work schedules and establishing department procedures, IT Supervisors are generally responsible for all aspects of the operations of an IT department. They arrange for ongoing staff training and professional development, create work assignments, assemble Installation teams, oversee Help Desk operations and perform employee evaluations.
January 15, 5018 – February 15, 2019
IT Technical Support Engineer
Philippine Institute of Certified Public Accountant
(PICPA)
The National Organization of Certified Public Accountants Cebu
Chapter
15th Floor Keppel Ayala Cebu City
1. Maintain and monitor Anti-Virus, security, and computer systems
2. Maintain QuickBooks Accountant Software
3. Responsible for management, maintenance and servers, network devices, and productivity tools.
4. Monitor systems and identify performance issues Proactively
5. Troubleshoot hardware and software issues in person, remotely, and via phone
6. Test all changes to networks, hardware, software, and hosted applications
7. Repair and Trouble Shooting Laptop, PC Desktop, Printer, and Server
March 1, 2014 – January 5, 2018, IT Head
Fraser Ventures
Corporation
Mining/General
Contractor
Poblacion Ward 3, Minglanilla Cebu
1. Day-to-day Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization.
2. Installation and configuration of network hardware and software including PTP, WIFI Router, ISP, Switches, and Firewalls.
3. Secures network system by establishing and enforcing policies; defining and monitoring access.
Ensure stable and reliable ISP network services (e.g. access products, service networks, and
core network).
4. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
5. Accomplishes information systems and organization mission by completing related results as needed.
6. Maintain and monitor all network, security, and computer systems to meet the organization's current and future requirements.
7. In charge of the installation of software & hardware / Setup for PC and PC based servers and
CCTV, troubleshooting, and
maintenance.
8. Responsible for management, maintenance, and architecture of storage, virtualized environment, servers, network devices, and productivity tools.
9. Monitor systems and identify performance issues Proactively
10. Work within strict time frames and elevate incidents within defined timeframes
11. Test all changes to networks, hardware, software, and hosted applications
12. Monitors service delivery compliance to budget, quality standards, and customer and business stakeholder requirements
13. Cater to doing infrastructure coordination related to design and setup activities at different stages of a project
14. Resolve issues and prepare status reviews and reports
15. Maintain the necessary project plans and documentation of all system builds and modifications
16. Maintain a good working knowledge of current infrastructure and future trends
17. Implement, administer and maintain information and/or database system of the company.
18. Responsible for the provision of IT infrastructure services including desktop applications, Local and/or Wide area networks, IT security, and telecommunications.
19. Perform daily system monitoring including verification of the integrity and availability of all hardware, server resources, systems, and key processes.
20. Manage network operations to include: troubleshooting connectivity problems; installing & maintaining routers; adding/terminating users; assigning rights and access; resetting passwords; establishing e-mail addresses; assessing and reporting operational status; performing backups and restores; etc.
21. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
22. Develop and implement policies and procedures for electronic data processing, computer systems operations, and development.
23. Provide technical expertise and recommendations in assessing new IT software projects and initiatives to support and enhance our existing database systems.
24. Ensures technology documents/certificates such as product registrations, SSL certificates, maintenance agreements, service contracts, etc. related to technology operations and/or technology services are evaluated, updated, and processed.
25. Maintain and improve the organization's Web site and Intranet; adds new functionality and improves user ability to maintain without technical support.
March 1, 2012 – February 28, 2014, IT Technical Supervisor
Perfect Star PC Shoppe
P. Del Rosario St. Cebu City
• Administration of networking platform / operating systems: MS Windows NT Server, Windows Server 2003, 2008, Windows 7, 8, Linux
• Assigns technicians to check the items for repair
• Schedule technicians for on-call repairs and make adjustments if necessary to their schedule
• Must manage workflow in the event of an absence or the vacation of one or
more
technicians
• Must be able to know if any outages or other malfunctions in the equipment may cause their employees to not effectively perform their technical duties
• Installation/setup for PC and PC-based servers, CCTV. troubleshooting and maintenance.
• Supervise and provide customer support for PC based problems/repairs and installation
Train technicians and customers in various windows applications
Responsible for analyzing reports and data to determine areas of opportunities for employees to perform better
Perform routine monitoring of technicians for any coaching and possible training needs when necessary for improvement
Ensure that all front line support incidents and requests from field customers are properly addressed on time
Provides technical advice or remedies to clients in actual or through the phone
Supervise all technical support engineers and oversee all types of equipment/tools within the department
Monitor and check reports on projects assigned to team members
Perform FIELD duties from time to time
Analyzing and addressing all technical concerns/problems and take immediate action for possible solutions
Planning and analyzing trends/programs for the improvement of the department
Submission of weekly report on technical problems, issues, and solutions made, to
the
General Manager Foster positive teamwork in the workplace Exercise compliance in following company standards when implementing and performing all company policies and procedures Ensure personnel issues are dealt with promptly including disciplinary actions Performs other activities anytime that I will be assigned by the general manager
Nov. 18, 2005 – Nov. 18, 2013, Sr. IT Technical Engineer
RICC – McDonald's International
Riyadh, Kingdom of Saudi Arabia
• Maintaining, Networking and Repairing of Point of Sales (POS), PC Computer and Printer in
24 branches in McDonald's Restaurant in the Eastern Region of Saudi Arabia
• Installation and configuration of network hardware and software including PTP, WIFI Router, ISP, Switches, and Firewalls.
•
• Configuring LAN & Wan, email accounts, connectivity and software, hardware in the office & Restaurant. Maintenance and support within networks including Windows Server and Desktop, Cisco Networking and VoIP, PC/Server hardware, and CCTV.
• In charge of troubleshooting & repair of all P.O.S, PC Server, Thermal Printer & KIT Printer
• In charge of LAN & WAN Networking platform / operating system: MS Windows NT Server,
MS Windows 9x.
• In-charge and provide office staff support for PC based problems, programs & Applications
• In charge of the installation of software & hardware / Setup for PC and PC- based servers and CCTV troubleshooting and maintenance.
Receive and record technical and/or application support calls from end-users.
Provide investigation, diagnosis, resolution, and recovery for hardware/software problems.
When unable to resolve, escalate to the second or third level by Help Desk escalation processes.
Maintain overall ownership of user’s issues & services ensuring that they receive resolution within a reasonable timeframe.
Provide initial assessment of urgency and business impact on all support calls.
Manage service requests, software installations, new computer setups, upgrades, etc. Record incident resolutions in the Help Desk tool.
Provide enhancement request feedback to IT regarding technology environment and customer needs through the defined processes.
Support the following technologies: Microsoft Office 2007 products – Outlook, Word, Excel, Access, Internet Explorer, Windows XP, desktops, laptops, printers, networked copiers, NIC’s, basic LAN/WAN connectivity, and others as assigned.
Monitor daily backups.
Ability to work independently and in a team environment.
Ability to communicate well with internal and external contacts
November 09, 2004 – June 30, 2005, Technical Support Engineer
EPOS plus
Systems
Sunlink Technologies,
Inc.
UG5 Herrera Tower, Rufino cor. Valero St., Makati City
• Maintenance and Repairs of all POS & PC Server of all Greenwich, Red Ribbon & Chowking
Fast-food Restaurant Visayas and Mindanao area
• In charge of troubleshooting & repair of all P.O.S, PC Server, Thermal Printer & KIT Printer
• In charge of Networking platform / operating system: MS Windows NT Server, MS Windows 9x
• In-charge and provide Customer support for PC based problems, programs & Applications
• In charge of the installation of software & hardware / Setup for PC and PC based servers, troubleshooting and maintenance.
February 23, 2002 – October 19, 2004, IT Technician
Amtran Tech. Corp. LTD.
# 2 Industrial Rd. 3 Hokou Industrial Park
Hsinchu, Taiwan R.O.C
• In charge of Repairing & Troubleshooting of all types defective monitors in the factory
• In charge of all replacements part of the unit
February 2000 – February 2002 IT Technical Supervisor
PC Shoppe Computer Services
149-I Sanciangko St. Cebu City Philippines
• Administration of networking platform / operating systems: MS Windows NT Server, MS Windows 9x
• Supervise installation/setup for PC and PC based servers, troubleshooting and maintenance
• Supervise and provide customer support for PC based problems/repairs and installation
• Train technicians and customers in various windows applications
August 1999 – January 2000 Computer Hardware Specialist & ATM Machine Technician
PLATINUM Holdings Inc. & Wealth Bank
Jones Avenue, Cebu City
• Conducts regular inspection of all computer systems and submit reports and recommendations to the Management Information System Head (MIS) in coordination department heads and or supervisor on matters concerning problems on the systems such as viruses, malfunctioning of ATM & computer units, printer, networking types of equipment, among others.
• Ensure sanitation of all computer units, such as screensavers, background, games, etc
• Takes care of all tools needed in installation, maintenance and repair & trouble of all computer units & ATMs and accessories, and the other office equipment.
• In charge of the troubleshooting, repairing, ATM, installation of the software and hardware including all computer setup, configuration, and assembling
• In charge of networking, cabling, installation, and configuration
• Knowledgeable in Microsoft Excel, Word, PageMaker & Photoshop]
October 1997 – November 1999 Part-Time Technician Geoworks Computer Shop Danao City Cebu the Philippines
• In charge of the installation of the software and hardware including all computers setup, configuration, and assembling
• In charge of networking layout, cabling, installation, and configuration
Any other functions as may be assigned
February 1999 – August 2000 Personnel Administrative Staff Prime Asia Pawn & Jewelry Shop Inc. Colon St., Cebu City
Philippi
nes
• Keeps all the employees scholastic (201) records
• Summarizes the unused and used vacation and sick leaves every month earned by
employees
• Checks the logbook maintained by the security and compares it to the DTR actual-time entry
• Keeps the record of incoming and outgoing mails and other pertinent documents
• Checks and endorse the requisition slips from different branches to the signatori es
• Prepares payroll for the rank & file
• Updates regularly periodically the alpha list and vacation and sick leave records
April 1995 – January 1999 Technical Head INFOMASTERS SYSTEMS Inc. Ground floor, Tagalog Hotel
Sanciangko St., Cebu City
Philippines
• Supervise & in charge of hardware & software Installations
• Supervise & in charge of repairing & troubleshooting of personal computers, telephone &
CCTV
• Supervise & in charge of hardware installation of CCTV / Setup for Personal
Computer
troubleshooting and repairs
• Supervise customer support for CCTV & PC based problems/repairs and installation
Seminars / Certificates / Diploma:
Microsoft Office 365 / Cloud Seminar
August 20-21, 2015
Microgenesis Business Sytems
Unit 313, JESA IT Center, General Maxilum Avenue, Cebu City
• Partech Hardware Course #EHW 101
Certified POS4/VIGO & Peripherals Professional
Par TECH
The Middle East & N Africa Region
Amman, Jordan
• T.S.I. Workshop
McDonald's POS Application
March 29 – April 3, 2008
• Effective Coaching
McDonald's Training Department
Riyadh Saudi Arabia
• Employee of the Month
December 2007McDonalds KSA
• Employee of the Month
October 2006
McDonald's KSA
• Network Solution: HP / Intel / Novell Presentation
NG Kai
August 7, 1996
Mango Avenue Cebu City
• Office97 & Intranet Solution
Cebu Plaza Hotel
Lahug, Cebu City
• Sprints Software Solutions Symposium
May 7, 2002
Sacris Road, Bakilid, Mandaue City
• Employee Orientation Seminar
Oct. 16 – 17 1999
Sacred Heart Center
Cebu City
• Basic People Skills Class
Nov. 19, 2009
McDonald Training, Learning and
Development Centre Riyadh
Personal Data:
Name: Michael Mejala Olaco
Provincial Address: Phase 1 Block 13 lot 21-24 Camella Homes Lawaan1 Talisay
City
Skype name: michael.olaco328
Passport Number: P1160717A
NBI Number: 19261854
Email Address: *********.*****@*****.***
Contact number: +639*********
Sex: Male
Civil Status: Married
Date of Birth: April 28, 1974
Place of Birth: Pres. Roxas, Liloan So. Leyte
Spouse Name: Cherry R. Olaco
Present Address: Phase 1 Block 13 lot 21-24 Camella Homes Lawaan1 Talisay
City, Cebu Father’s Name: Alberto G. Olaco Mother’s Name: Norma M. Olaco
Their Address: Pres. Roxas, Liloan So. Leyte
In Case of Emergency pls Contact: Cherry R. Olaco
Address: Phase 1 Block 13 lot 21-24 Camella Homes Lawaan1 Talisay
City, Cebu
Contact Number: +639*********
Character References:
Mr. Saleh Barakat
Engr. Gorgonio Feronilo Jr.
Mr. Roy Ricacho
IT Director
Material Senior Engineer
Bank Manager
RICC-McDonalds
CCLEX
United Asian Bank
Riyadh KSA
Cebu City
Taboan Cebu City
Contact this candidate