*

April Manuel Marquez

****-* *** ***** ****** Malate Manila

+63-917-***-****

ado56r@r.postjobfree.com

PROFESSIONAL EXPERIENCE

FRONT OFFICE ASSOCIATE

Swiss-Belhotel Blulane

Manila, Philippines (2020-2021)

Managed day-to-day front office operations, including room category management, guest experience management, and staff relations.

Leads the team for efficient operation in this pandemic period.

Implements process flow of new check-in and check-out policies and procedure.

Assists accounting department in handling billing requirements.

Collaborates with our regional director for room inventory and availability of the hotel.

Runs night audit reports

ASSISTANT FRONT OFFICE SUPERVISOR

Cherry Blossoms Hotel

Manila, Philippines (2018-2019)

Supervise employees to help ensure efficiency and productivity.

Perform administrative tasks under the guidance of the Supervisor, such as documenting procedures and creating guidelines.

Assist the supervisor in hiring new personnel and train them once they've completed initial training.

Bring any employee concerns to the supervisor in order to ensure company morale.

FRONT OFFICE ASSOCIATE

Cherry Blossoms Hotel

Manila, Philippines (2009-2017)

Register Guests and assign rooms. Accommodate specials requests whenever possible.

Greet and build good rapport with the customers.

Thoroughly understand and adheres to proper credit, check-cashing and cash handling policies and procedures.

Understands room status, room locations, types of available rooms and room rates.

Maintain records of customers’ queries /feedback.

ABOUT ME

Energetic Front Office Associate with the highest standard working experience in high level support roles. Professional and committed in delivering high quality results and outputs. Diplomacy and communication skills to handle any complaints and emergencies in a level-headed manner.

Managing multiple tasks and can work under pressure using time management methods. Seeking a role of increased responsibility and authority.

FRONT OFFICE ASSOCIATE

Manila Grand Opera Hotel

Manila, Philippines (2008)

Manage online, phone and in-person room reservations.

Welcome guests, check them in, distribute room keys and explain the hotel’s amenities.

Respond to guests’ issues and complaints in a friendly, timely manner.

Explain local amenities and attractions to guests.

Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate special client needs.

Arrange specialized services for VIP customers.

ACADEMIC BACKGROUND

Saint Mary’s University (2004 – 2008)

Bayombong, Nueva Vizcaya

Bachelor of Science in Hotel and Restaurant Management

Tertiary

Saint Catherine’s School (2000 – 2004)

Bambang, Nueva Vizcaya

Secondary

CERTIFICATIONS and TRAINING

Typsy – Online Hospitality Training (Swiss-Belhotel Blulane)

Introduction to Leadership

Front desk upselling

Fundamentals of hotel revenue

Leading and motivating teams

Service practices during covid-19 recovery

Covid-19 hygiene practices

Guest experience fundamentals

Relationship for leaders

Rostering Management

Delivering passionate service

Supervisory Training (Cherry Blossoms Hotel)

Developing Interpersonal Skills

Communication and Motivation

Organization and Delegation

Forward Planning and Strategic thinking

Problem solving and Decision making

Commercial awareness

Mentoring

PROFICIENT SKILLS

Expertise in using Fiest and Ezee system

Computer Literacy (Microsoft word, excel, power point and publisher) and internet applications.

Experience in manual and electronic filling

Adaptive to perform tasks and projects of the hotel.

CHARACTER REFERENCE

Ms. Linie Cortez-Palacio

Regional Director

Swiss-Belhotel Blulane

Contact no: +63-906-***-****

Mr. Nelson J. Padolina

Executive Housekeeper

Swiss-Belhotel Blulane

Contact no: +63-935-***-****

Mr. Joselito Cinco

Assistant Hotel Manager

Citystate Tower Hotel

Contact no: +63-916-***-****

Ms. Loverly Uy-Miñoza

FO Supervisor

Cherry Blossoms Hotel

Contact no: +63-917-***-****

I hereby declare that all the above information is correct and accurate

Contact this candidate