Customer Service Manager

John Laws

**** **

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Avenue North, Pinellas Park, FL 33781

727-***-**** ado54z@r.postjobfree.com

Customer Service Manager

Hardworking, reliable and focused manager with proven skills in training, supervision and performance for up to 25 employees, 6 stores, and 46 franchised locations. Seasoned professional, with 27+ years of experience and numerous retail sales initiative and top-performing awards of merit. Beat the market average for Same Week Last Year’s Average Sales Report for 6.5 years straight. AREAS OF STRENGTH

Organized, quick learner

Customer-focused approach

Detail-oriented with reports/orders

Solution-focused problem solver

Positive & highly efficient leader

Certified Food Handler- Florida

Customer Service Skills

Experience in delivering excellent customer service and sales for over 27 years.

Effective in meeting customer needs while serving a variety of patrons in fast-paced settings.

Calm presence under pressure and when dealing with challenging customers and situations. Interpersonal and Teamwork Skills

Able to lead by example, and work with others toward a team goal.

Developing constructive and cooperative working relationships with employees, vendors, and customers.

Capable of creating a positive and motivating work environment. Management and Organizational Skills

Proven multi-tasking abilities through overseeing daily operations of multiple locations throughout the district by effective hiring, scheduling, accurate inventory control, and store preparation.

Modeled excellence in maintaining strict cleanliness, safety, and sanitary guidelines in both retail and restaurant settings. Received more “100” ratings than any other store in the market.

Consistent management style that resulted in top-performing employees, stores, and franchises. PROFESSIONAL EXPERIENCE

Store Manager/Reset Specialist 7-Eleven Pinellas/Hillsboro Co., FL 2007 - 2020 District Chairman - Volunteer Girl/Boy Scouts Pinellas, FL 1990 - 1999 CEO/COO J&D Service Inc. Marion County, FL 1996 - 1999 CEO/COO D&J Holding Inc. Marion County, FL 1996 - 1999 Sole Proprietor Hill Top Restaurant Williston, FL 1982 - 1997 EDUCATION

Florida Christian College Kissimmee, FL 2000-2004

Interpersonal Communication coursework

Marion County School Board Ocala, FL 1979

General Education Diploma

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