Jerard Thomas P.D

E-Mail: ado53t@r.postjobfree.com

Mobile: 91-968*******

Lotus Notes / Domino / HCL Nomad/ Traveler Device Messaging Administrator

*** - ******** ****** *** ********** and Requirements – Office365 Administrator.

Objective

A challenging Career in the field of Information Technology that will utilize my acquired skills on Microsoft Office 365 and Lotus Domino Administration.

Career Summery

Lotus Notes /Domino/Sametime/Traveler, with 14 years of extensive, "hands-on", 2nd & 3rd Level experience.

Four years of Microsoft Office 365 CLOUD Experience.

Currently working for AtoS India Pvt Ltd as Tech Lead (Lotus Domino Server Administration)

Worked as Global Admin (Office 365 Exchange Online Administrator) and provided the support for Microsoft Outlook Client, Lync, OWA and Microsoft EOP.

• Troubleshooting, managing, and resolving customer issues and escalations.

• Gathering and validating information related to specific service requests.

• Providing issue coordination and resolution management.

• Maintaining communication with the administrators to help ensure that issues are addressed on an ongoing basis.

• Continually gathering customer feedback on how to improve the service through surveys.

• Provide user account setup and configuration to allow users access to the services.

• Address client connectivity, client software, and mobility installation issues.

• Address service availability issues within the customer’s organizational span of control.

• Take advantage of Microsoft’s self-service support resources, which include forums, blogs, and frequently asked questions (FAQs), to resolve support issues.

Use FOPE: Forefront Online Protection for Exchange (formerly Exchange Hosted Services), mail filtering software, including anti-virus, anti-spam, quarantine, junk mail, etc…

Company

Designation

Responsibilities and duties

Period

HCL SOFTWARE

Tech Lead – L2 Software Engineer

Providing support to Domino Customers on Domino/Sametime/Traveler/HCL Nomad.

August 2021 to till date.

AtoS India Pvt Ltd

Tech Lead

Providing 2nd/3rd Level Lotus Notes/Domino/Mobile Device Global Support

Address and resolve tickets using Remedy.

Conference and open PMR’s with IBM and upload data to their portal

Providing support on SMTP IRON Port Server

Jan 2016 to July 2021.

IBM India PVT Ltd

Subject Matter Expert

Involved in Migration. Migrated 100,000 mailboxes from Lotus Domino Server to IBM Smart cloud environment.

Involved in Troubleshooting on Pre and Post Migration issues.

August 20215 to Nov 2015

Kennametal

Collaboration Systems Analyst

Maintain the Domino and Sametime infrastructure.

Implemented SSL Security on Domino Servers.

Upgraded the notes clients via Smart Upgrade.

Worked on Domino Policies and sent the changes to all notes clients.

Provided support for McAfee Email Gateway SMTP Servers.

Involved in Migration from Lotus Domino to Microsoft O365 CLOUD Environment.

Currently Administering Office365 User Management, LYNC Online, Exchange Online FOPE, And Exchange Online Archiving.

Create Blacklist/Whitelist SMTP, IP's, Domain addresses, host names, etc, using EOP, FOPE, Confirm and monitor message routing issues and message tracking.

July 2009 – May 2015

Unisys

Systems Analyst3

Tier3 – Lotus Domino Administrator

From Jan 2009 – July 2009

IBM India Pvt Ltd

Lotus Domino Administrator

Providing 3rd Level Support for Lotus Domino Servers Environment

June 2006 – Jan 2009

Philips Electronics Singapore Ltd (Deputed through CSS Software Pvt Ltd. Singapore)

Lotus Domino& Sametime Administrator

Maintain the Sametime servers across all the regions.

Involved in Application Migration

Dec 2005 – May 2006

SOBIS Software India Pvt Ltd.

Bangalore

Lotus Notes & Domino Administrator

Monitor and Maintain (Application Deployment,) Domino Servers for 1000 users, Migration projects

Nov 2003 – Nov 2005

WEBERON

Solutions Pvt Ltd, Bangalore

Lotus Notes and Domino Administrator

Maintain Clients and Domino Servers remotely

BSUITE in Lotus Domino with workflow

Apr 2000 – Sep 2003

Education

BSC Mathematics: - Loyola College – Chennai 1992-1995.

Diploma in Computer Application (BITECH — Chennai)

Technical Profile

IBM Certified Lotus Domino System Administrator R7 and R8 (CLP)

PCLP in Lotus Domino R4.6

Solid hands on experience in Software, which involves experience in Lotus Notes R4.6, R5 & R6/6.5 Administration

Domino Web Access, Sametime Server, DAMO

Windows NT, Windows 2000, Linux ES 3.0,AS/400

Work Profile

Unisys India Private Ltd. (14th Jan 09 – 10th July 09)

Client: - Underwriter Laboratories - USA

Working on escalated trouble tickets (approx. 120 servers and 17,000users)

Performing daily Lotus Notes administration server health checks, etc.

Performing Application deployments.

Troubleshooting R7 and R8.0 Domino Server issues, e.g. Server crashed or hung.

IBM India Private Ltd. (5th June 2006 – 9th Jan 2009)

Client: - Leading Insurance Company and Pharmaceutical Company (UK – R&SA & BOOTS)

Providing 3rd Level support for Domino Servers (approx. 165 servers and 19,000users)

Providing 2nd level support for Mime sweepers, Right Fax, Blackberry

Providing support for Arc Serve Backups and Restores.

Philips Electronics Singapore Ltd. (22nd Nov 2005 – 31st May 2006)

Monitoring and Maintaining the Sametime Servers across all the regions.

Providing the L2 Support for Sametime Issues

Involved in Application Migration from R5 to R6

SOBIS software (India) Pvt Ltd. (24th Nov 2003 – 20th Nov 2005)

1.Installation of Domino Server R6.5 from Windows to AS/400 OS for SOBIS Software India Pvt Ltd.

2.Maintain mailing and development servers, Enterprise Servers and registering users Replication, and other Admin Activities.

3.Managing a Team of 5 Lotus Domino Admins to meet the SLA.

4.Maintain the Additional Servers remotely.

Weberon Solutions Pvt Ltd. (APRIL 2000 to Sep2003)

Expertise in Lotus Domino administration.

Designing, deployment and management up of Lotus Notes based messaging infrastructure spanning multiple locations in a LAN/WAN environment constituting of WinNT 2000/4.0/3.5, Win95/98/2000 clients. Managed Internet based replication and mail routing across servers in multiple domains. Expertise in Notes security, configuring HTTP server and SMTP tasks.

Deployment and maintenance of multiple collaboration servers (Lotus Sametime 2.5) for Intranet and Internet applications and integration with LDAP servers.

DOLS (Domino Offline Services) Enablement of Domino application modules

Remote administration of geographically distributed server configurations with Domino Administrator.

Designing and implementing LAN architectures with PDC and BDC for multiple domains. Establishing and managing Domain Trust relationships, and managing User Profiles. Enterprise level network optimization and troubleshooting inclusive of firewalls, backup/recovery, virus detection, network proxies and other system administrative procedures.

MS-Exchange and Win 2000 especially Active Directory setup

Personal Information

STRENGTHS : Sincere, Hard Working, Optimistic

PERSONAL INFORMATION

Contact address

Nationality

Date of Birth

Marital Status

Languages

FLAT NO 001,GR FLR,HIMA PRIYA,#28/3, MARIYANNA PALYA,NEAR COFFEE BOARD LAYOUT PARK

DASARAHALLI, BENGALURU- 560063

Indian

01 July 1974

Married

English, Tamil, Telugu.

I hereby declare that the above-mentioned are true and correct to the best of my knowledge.

Date:

Place: Pune Signature.

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