Pretoria Team Trainer
Resume:
PROFESSIONAL EXPERIENCE
TEAM MEMBER BURGER KING
September, 2014 – January 2015
Greets guets with a smile, receives order, processes payments, and responds appropriately to customer issues.
Operates cash register on point of sales device, as needed, and uses value-added suggestive-selling techniques to generate additional sales opportunities.
Verifies the accuracy of guests orders
Prepares and packages food products
Cleans kitchen area, counters, food preparation areas and utensils
Cleans dinning room, restroooms, and exterior grounds
Maintains health and safety standards in work areas
Unloads and pack inventory iteams as needed
Performs duties at multiple stations, prompt and regular attendance on assigned shifts
Follows Burger King uniform and grooming standards and policies
Works to resolve issues that may arise in the restaurant
Learns team effectiveness skills, works with others to achive goals
Responds to guets needs in a professional and polite manner
Communicates with a positive manner with customers, peers and managers.
TEAM TRAINER BURGER KING
February, 2015 – December 2015
Serves as a motivational role at Burger King.
To supervise entry level staffs
Hire and Train new empolyees, and enforce company policies and procedures
Creates and coordinate shift schedules.
SUPERVISOR/SHIFT MANAGER BURGER KING
January, 2016 – Date
Making sure that customer receive a quality, speedy service
Micros knowledge
Assist the restaurant Manager in interviewing, selecting, training, supervising, counseling and disciplining outlets staff
Supervising the floor during meal periods to ensure that all EMEA standards and steps of service are met through all guests interactions
Communicate effectively, both verbally and in writing, to provide clear direction to the staff
Observe performance and encourage improvement where necessary
Interact positively with guests promoting restaurant facilities and services
Resolve problems to the satisfaction of involved parties
Answer telephone in a clear voice, coordinate documents reservations
Maintain rapport with all departments and attend relevant meetings
Ensure that all standards and restaurant cash handling procedures are met
Maintain cleanliness of all outlets on a daily basis.
Ensure all daily and monthly reports are detailed and submitted in a timely matter
Ensure maintenance of equipment by calling for repairs and training staff on proper use
Maintain respectful work relationship and interpersonal effectiveness
Competence in billing, charging and credit of stock and sound knowledge of stock control principles
Oversee health code compliance and sanitation standards
Seek ways to cut waste and decrease operational costs
Generate weekly, Monthly and annual reports
Train new employees and provide ongoing training for all staff
Oversee all front and back of the house restaurant operations
Ordering, issuing, counting of stock are done properly
Maintain quality control for all food served
Planning and organising to ensure that work is completed in an efficient manner
Ensuring that checklists, requisitions and proper opening and closing functions are being completed each shift
Reason for leaving: in order to enhance my skills set, looking for better opportunities
PROFESSIONAL REFERENCES
BURGER KING
Ms Jeanette Motshoene
Assistant Store Manager
ado51q@r.postjobfree.com
PRETORIA TECHNICAL COLLEGE
Ms Noxolo Maki
HR Administrator
ado51q@r.postjobfree.com
BURGER KING
Ms Priscilla Nkosi
Store Manager
ado51q@r.postjobfree.com
PERSONAL SUMMARY
I am 29 years old a hard worker, self-motivated, goal orientated individual who is always looking for a challenge and the opportunity to enhance my skills and knowledge. I like to interact with other people and can adapt easily to different kinds of environments and situations. I have good communication skills and am an effective team player with solid leadership capabilities
I am able to work different kinds of shifts and cope well when working under pressure. I am confident in my ability to actively contribute towards the productivity of the organisation.
EDUCATION AND TRAINING
MATRIC
Kabela Secondary School
2010
Subjects: Life Sciences, Physical Sciences, Life Orientation, English, Sepedi, Geography, Mathematics
MEDICAL SECRETARY
Pretoria Technical College
2013
Modules: Communication, Information processing, Medical Practice, Office practice
ACHIEVEMENTS AND AWARDS
BURGER KING
2017
ServSafe: Ensure basic standard operating procedures for all outlets are in place and are in compliance with state, local and EMEA's own practices.
ACQUIRED SKILLS
TECHNICAL
PROFESSIONAL
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Internet
Telephone etiquette
Micros inventory
GAAP clocking
Time management
Communication skills
Service excellence
Hard working
Professionalism
Flexible and trustworthy
Friendliness
Decision making
Leadership
Conflict management
Problem solving
Contact this candidate