Martcia Calvillo

cell:916-***-**** e-mail:ado51p@r.postjobfree.com

Customer Service Representative with the focus of providing excellent customer service

Central Self Storage, Daly City Assistant Manager

Dec 2015-Present

Assist the manager on duty with managing the retail stores and storage units on the property. Make myself available to current and potential clients with storage unit availability, reviewing contracts and answering any of their concerns to make them feel safe about storing their belongings with us. Keep accurate bookkeeping to avoid any billing issues with our clients at the beginning of each month. Accept UPS and Fed-Ex packages on a daily basis for our business customers who store their office supplies in our units

Levis Stadium, Santa Clara Guest Services

Aug 2014 - Present

Suites greeter for the owners and shareholders of the SF 49ers. Provide excellent customer service, respond promptly to guests’ comments and concerns and turn a negative situation into a positive experience.

Dollar Store, Pacifica, Ca Owner/Manager

Oct 2012 - Dec 2014

Owned and managed my own retail store. Hired and trained new employees, order merchandise, stocked, handled bookkeeping, kept store swept, dusted and mopped. Provided excellent customer service by handling any special requests and concerns

Matrix Medical Network, San Mateo Teleservices Quality Assurance/Trainer

Sept 2009 – April 2012

Responsible for all training of new hires and current employees in the San Mateo, Ca, New York and Florida Call Centers. Listened to live calls and reviewed all documentation entered in company database for accuracy for all call centers. Reviewed and documented all calls that passed at 100% accuracy and failed below 85% with employees to provide positive or helpful feedback to keep our company successful and keep moral up.

AT&T Inc. Sacramento, Ca Service Representative (Billing)

July 1979 – July 2009

Worked last 9 years in Sacramento as a Service Representative providing billing needs to our State and Local Government accounts in California. Handling billing discrepancies and providing excel spreadsheets of call volume from each department within the government entity when needed.

Worked first 21 years in San Francisco as a Maintenance Administrator/ Dispatcher handling all repair calls for landlines by isolating the issue and dispatching technicians when needed.

Oceana High School, Pacifica

Additional Skills

Proficient with MS Word, Excel, and PowerPoint

Excellent writing and communications skills

Experience working with fax, scanner, and copy machines