Branch Manager Customer Service
Resume:
NAME
Onalenna Setlhare
EMAIL ADDRESS
ado508@r.postjobfree.com
CONTACT NUMBER
IDENTITY NUMBER
EQUITY STATUS
SEX
Female
RACE
African
ADDRESS
576 willem de klerk street
Groblerpark roodepoort
Jhb
1725
NATIONALITY
South African
DRIVERS LICENCE
Code 08
Own Car
Yes
LANGUAGES
English
EDUCATIONAL DETAILS
College
Damelin correspondence college
Year
2020
course
Logistics and supply chain management (diploma)
Subject passed
Supply chain management
Environmental analysis
Using supply chain management to create a competition
Transportation
Warehouse operation and facility design
Forecasting and demand management
Inventory management
Procurement and packaging
school
Selelekela secondary school
Highest grade
Matric
Year
2003
Subject Passed
Accounting, maths,
economics, English, Setswana & afrikaans
WORKING HISTORY
COMPANY :U-LIGHT (WESTGATE) LIGHTING
POSITION HELD :BRANCH MANAGER
DATE EMPLOYED :17 NOVEMBER 2020 TO DATE
DUTIES AND RESPONSIBILITIES
2 STAFF MEMBERS
Taking care of the customer concerns and complaints
Offer exemplary customer service
Maintaining inventory and ordering of stocks
Delegating duties to employees
Responsible for opening and closing of the store
Going out to look for business meeting up with project managers and closing deal
Working on deals and pipelines to convert sales
Complete Competition analysis and report to relevant manager
Continuously working on cold calling to bring in sales
Compile weekly sales report and foot flow
STORE OPERATIONS
Comply with company operating policies and procedures, including but not limited store security.
Start of day and end of day procedures.
SAP cash ups and banking for end of day.
Manage store budgets and petty cash
MARKETING CAMPAIGNS
Inform Sales Consultants of planned marketing campaigns & other initiatives
Supervise implementation of marketing & other initiatives in Store
COMPANY :HOME DÉCOR SOLUTIONS (MAIN REEF) WHOLESALE AND BOARDS SUPPLIER
POSITION HELD :BRANCH MANAGER
DATE EMPLOYED :NOVEMBER 2019 TO MARCH 2020
REASON FOR LEAVING :COVID19 RETRENCHMENT
DUTIES AND RESPONSIBILITIES
17 STAFF MEMBERS
The overall running of the showroom and workshop
Booking services for the machineries
Arrange clients deliveries
Accepting grv’s and interbranch transfer
Assist with and perform administrative tasks
Product and procedural knowledge training staff
Adding measurements and size and quoting customers
Ensures team objectives and sales goals are being carried out
Building and maintaining the relationship with customers
Controlling expenses
Controlling stock losses
Taking care of the customer concerns and complaints
Offer exemplary customer service
Maintaining inventory and ordering of stocks
Delegating duties to employees
COMPANY :GELMAR (XAVIER)( HANDLES AND FURNITURE FITTINGS)
POSITION HELD :AREA MANAGER (SEPTEMBER 2017- OCTOBER 2019)
PREVIOUSLY :BRANCH MANAGER
DATE EMPLOYED :FEBRUARY 2015
DUTIES AND RESPONSIBILITIES (AREA MANAGER)
4 STORES IN GAUTENG
Ensuring regulatory and company standards are upheld
Controlling stock losses and instore expenses
Maintain store staff by recruiting, selecting, orienting and training employees
Setting performance objectives, evaluating and optimizing operational performance
Managing merchandise
Meeting up with customers when necessary
Generate relevant reports and give feedback
Inspire the retail team with positive attitude and enthusiasm providing sufficient product knowledge and customer service skills
Maintaining inventory and ordering new stock
Deal with customer complaints promptly and efficiently to maintain company reputation
Protect employees and customers by providing clean and clean environment
Delegating tasks to employees
Maintaining the store sales by making sure that all items are in stock and shelves are packed properly throughout the store including the stockroom.
DUTIES AND RESPONSIBILITIES (BRANCH MANAGER)
4 permanent staff members and 3 casuals
Managing both permanent and casual staff
Managing staff registers and planning staff
Signing of staff overtime and store bonuses
Ensuring that in store promotions are displayed and understood by staff
Setting daily tasks and staff performance
Execute in store marketing and in store events
CUSTOMER SERVICE
Give the outstanding customer service at all times
Resolve all customer queries and complaints
STORE OPERATIONS
Comply with company operating policies and procedures, including but not limited store security.
Start of day and end of day procedures.
POS cash ups and banking for end of day.
Manage store budgets and petty cash
STOCK CONTROL
Ensure all stock control procedures are adhered to
Receipt stock on POS system
Managing stock inventory and stock adjustments
Process stock write offs, stolen, damages and shop usages
Ensuring stock takes are prepared and carried out according to procedure
and verifying discrepancies.
Responsible for signing IBTs from warehouse
Checks and dispatch stock to branches
Prepares orders and signing POD
Process order requests
Packing boxes, shelves and organizing the stockroom
Maintain a clean and safe work environment
Create detailed inventory reports
Sort items according to organizational standards
COMPANY :Ordning&Reda (Sandton city) (STATIONERY AND ACCESSORIES)
POSITION HELD :STORE MANAGER
DATE EMPLOYED :OCTOBER 2013-JANUARY 2015
ASSISTANT MANAGER :MARCH 2013-SEPTEMBER 2013 {PROMOTED WITHIN}
COMPANY TELEPHONE : (011-***-****
DUTIES & RESPONSIBILITIES
Managing both permanent and casual staff
Managing staff registers and planning staff
Setting daily tasks, staff performance and staff training
Execute in store marketing and in store events
Ensure that all staff know & understand in store promotions
Writing weekly reports and monthly analysis.
CUSTOMER SERVICE
Resolve all customer queries and complaints
STORE OPERATIONS
Comply with store operating procedures, including but not limited to store security and End of Day (EOD) procedures
STOCK CONTROL
Ensure all stock control procedures are adhered to
Receipt stock on POS system
Complete RTV when instructed by Product department
Process stock write offs
Ensure Stock Takes are carried out according to procedure
Verify stock discrepancies & take appropriate action
COMPANY : Loads of Living( HOMEWARE AND TEXILE)
POSITIONS HELD : Floor Supervisor – Fourways Crossing
DATES EMPLOYED : 2011 – 2013 FEBUARY
POSITION HELD : Sales Associate (Loads of Living)
DATES EMPLOYED : 2007 and grew within the company
DUTIES & RESPONSIBILTIES
Staff complement: 8 employees, 1 x Floor Supervisor, 5 Part timers
SALES
Ensure the Sales KPI is met by training staff, coaching & monitoring their performance and demonstrating selling skills & techniques
Ensure all staff know & understand current incentive programmes & sales drivers
Ensure all staff know & understand current promotions
Ensure sales are processed according to procedures
Authorize discounts
CUSTOMER SERVICE
Resolve all customer queries and complaints
STORE OPERATIONS
Comply with store operating procedures, including but not limited to store security and End of Day (EOD) procedures
STOCK CONTROL
Ensure all stock control procedures are adhered to
Receipt stock on POS system
Complete RTV when instructed by Product department
Process stock write offs
Ensure Stock Takes are carried out according to procedure
Verify stock discrepancies & take appropriate action
REPORTING & PLANNING
Read weekly KPI report and share information with sales team
Prepare Reports for the Store & submit to area Manager
Produce ad hoc reports as requested on stock, staff, etc.
Schedule and conduct weekly meetings
Attend and prepare information for other meetings requested by Area Manager
MARKETING CAMPAIGNS
Inform Sales Consultants of planned marketing campaigns & other initiatives
Supervise implementation of marketing & other initiatives in Store
COMPANY : Exact(FASHION AND CLOTHING)
POSITIONS HELD : Sales Assistant – Clearwater Mall
DATES EMPLOYED : 2006 - 2007
REASON FOR LEAVING : Head-hunted by Loads of Living
DUTIES & RESPONSIBILITIES
Cash-ups
Cashier
Filing documents
Inter branch Transfer
Stock Capturing
SALES
Making sure that individual target is reached
Ensuring that I let customers know of current promotions
Ensure sales are processed according to procedures
CUSTOMER SERVICE
Giving outstanding customer service
STORE OPERATIONS
Comply with store operating procedures, including but not limited to store security and End of Day (EOD) procedures
STOCK CONTROL
Receipt stock on POS system
Process stock write offs
Ensure Stock Takes are carried out according to procedure
Verify stock discrepancies & take appropriate action
WORKING REFERENCES
U-light westgate :Regional manager
Name :Ms Ntombikayise
Telephone number :060-***-****
Loads of living : Branch Manager
Name :Mrs Haseena Mohammed
Telephone number : (011-***-****/ (011-***-****
Cell Number :073-***-****
Ordning& Reda :Regional manager
Name :Ms Mercy Ertro
Telephone number :(011-***-****
Cell number :079-***-****
Gelmar :Regional manager
Name :Mr Sudhir
Cell phone :074-***-****
Home décor solutions :senior manager
Name ;MS Jeanette Thomas
Cell phone :067-***-****
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