Cyrus Marzan

403-***-**** ● Calgary, AB ● ado4yd@r.postjobfree.com

EDUCATION

Hospitality and Tourism Graduation Date - April 2022

Southern Alberta Institute of Technology, Calgary, AB

Relevant Coursework

Customer Service Excellence The Profession of Selling Human Resource Management in Tourism Tour Planning and Design Tourism Career Explorations Accounting Fundamentals Airline Ticket Reservations and Pricing

EXPERIENCE

Bar Assistant June 2021 – Present

Rooftop YYC, Calgary, AB

Served bar food and alcoholic beverages including wine, craft beer and custom cocktails to 100-200+ patrons every night. Provided quality recommendations to guests by leveraging product knowledge about company’s alcohol products of popular cocktails, local beers, and wines. Maintained a clean and organized bar area by constantly wiping down surfaces, loading and unloading dishes and replenishing fresh ingredients.

Key Accomplishments

Demonstrated excellent professional interactions with customers observed by Store Owner that exceeded company standards

Provided a wide variety of training methods for over 30+ new hires to acquire the proper skills, attitude and knowledge to ensure long-term employment within the company

Busperson (Internship) September 2020 – March 2021

Fairmont Jasper Park Lodge, Jasper, AB

Collaborated with over 100 colleagues in Fairmont Jasper Park Lodge’s Emerald Lounge Great Dining Hall department. Ensured a positive, friendly customer engaging dining experience for 400+ guests checked in within Fairmont Hotels. Developed interpersonal relationships with outlet managers, shift leads and support staff through excellent communication to accommodate guests in busy periods. Attained proper quality control on food products to match up to par company standards.

Key Accomplishments

Recognition of work ethic through Employee of the Month nomination during first month of employment through completion of self-assigned tasks

Attained strong relationships with 100+ colleagues and customers to achieve an excellent and organized dining service

Sales Associate September 2019 - February 2020

Moore’s Clothing for Men and Formalwear, Calgary, AB

Utilized a variety of marketing tactics for maximized company revenue through accumulated $2000 worth of sales in one day. Collaborated with colleagues to determine upselling company product methods in addition to a finalized sale. Displayed an exceptional ability to adapt to unfamiliar software programs to provide services for online shipments.

Key Accomplishments

Gained title of “Best Sales Support” by personally increasing company revenue by over $2000 in an appropriate timely manner

Attained company’s sales objectives through outstanding customer service experiences with clients

SKILLS AND ABILITIES

Entry level knowledge of Galileo Smartpoint Software Proficient knowledge of Microsoft Office programs Excellent knowledge of navigation within Microsoft Teams Software Proficient knowledge of Point of Sales systems Committed to achieving company’s standards of performance Passionate about new assigned projects that promote self-growth throughout the organization

CERTIFICATIONS

ProServe Qualified Cannabis Worker (QCW)

INTERESTS

Pound It Hip Hop Dance Studio October 2018 – June 2019

6 – Month Dance Mentorship March 2019 – September 2019