*

Oualid THABET

Tel: +966-*-**-**-**-**

+966-*-**-**-**-**

E-Mail: ado4xw@r.postjobfree.com

Personal Summary

A qualified leader with well-developed organizational, communication and leadership skills. An ability to quickly analyses, with excellent inter-personal and communications skills gained through years of successfully working in often high- pressure environments.

A skilled Manager, trainer and coach thriving in achieving excellence in both customer and staff satisfaction.

I am enthusiastic, highly motivated, flexible and dedicated to providing results. I aim to help organizations to provide the most effective environment to support employees, improving productivity by developing and retaining the workforce and maximizing its talent and potential.

Specialties:

- Revenue management expertise

- Senior management experience

- Innovative, financially astute

- Dedicated industry professional

- Passionate about service

- Strategic Planning, Hotel Finance and Project Management

- Proven Leadership Skills

- Track record of achieving profitability and growth in competitive markets

- Labor relations

2

Professinal Experience

Royal Palace House - Services Manager

Al Jazeera Royal Palace, SBGOM Group, Jeddah Saudi Arabia April 2020- Present

Hotel Manager

Retaj Albayt Makkah Clock Tower Hotel, 5 de Luxe Hotel, Saudi Arabia September 2015-March 2020

Work directly with the Owner to manage all activities of the property including employees, maintenance, sales, and profit/loss controls.

Set goals, motivate and discipline employees; perform labor expense control, control of general expenses.

Coordinate, direct and manage the Hotel Operation’s to achieve maximum profitability, ensure guest satisfaction, protect the financial aspects of the business and maintain the building.

Direct and manage Property Operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control).

Overview HR matters including interviewing, hiring, training, assigning work, coaching/counseling and performance appraisals.

Ensure that product quality standards are met in all areas of the Hotel as it relates to the appearance, levels of maintenance and cleanliness; establish and maintain preventative maintenance programs to protect the physical assets of the Hotel.

Deliver results that contribute to the mission and overall success of the Hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness and efficiencies.

Oversee the guest service function to ensure corrective action is taken to resolve guest complaints and ensure that superior guest service is delivered. 3

EAM in charge of Rooms

General Manager by Interim

La Cigale TabarkaHotel, LHW Hotels,5 de Luxe Hotel ( Opening), Tunisia www.lacigale.com

September 2014- August 2015

• Sister of “La Cigale Hotel Doha, Qatar”.

• A Member of “The Leading Hotels of the World”.

• The Best Luxury Hotel in Tunisia.

• Winner Africa’s Leading New Hotel 2015

Pre-opening Hotel.

Control, plan and coordinates the Hotel Department organization. Directs the function of all Hotel personnel through the management of respective department heads

Implement the business and operating budget plans to ensure an on-going basis optimum total guest satisfaction, sales potential and profitability

Maintain a high-level of communication with shore side managers involving various auditing and reporting requirements

Oversight the planning, execution and product delivery of the entire Hotel experience cycle onboard

Ensures the highest level of guest satisfaction, by keeping a highly engaged and motivated team providing quality guest services and amenities within corporate standard

Assist team supervisors with constructive coaching and counseling.

Extend professionalism and courtesy to guests at all times.

Motivate and encourage staff to solve guest and employee related concerns.

Provide excellent customer service by being readily available for all guests.

Take proactive approaches when dealing with guest concerns.

Assist employees in understanding guest’s ever-changing needs and expectations, and how to exceed them.

Ensure orientations for new team members are thorough and completed in a timely fashion.

4

Hotel Manager

General Manager by Interim

RIU Palm Azur Djerba Hotel, RIU Hotels,5 Hotel, Tunisia www.riu.com

February 2013-August 2014

• One of The Best Luxury Family Hotels in Tunisia (referenced to Trip Advisor 2013)

• The Best Luxury SPA (referenced to Trip Advisor 2013)

Assist the General Manager in the management of the Property.

Ensure that all brand standards are maintained in each area of the Property.

Ensure all Team Members meet all Brand requirements.

Oversee the operation of the all property Departments.

Oversee all finance and accounting functions.

Review financial statements, sales and activity reports to determine areas needing cost reduction and program improvement.

Comply with all corporate accounting procedures.

Perform monthly and annual Quality audit with GM.

Assist Team Managers scheduling against guest and hours/occupied room goals. Make sure that staffing levels are appropriate to exceed guest expectations.

Set clear performance expectations with the General Manager.

Assist team supervisors with constructive coaching and counseling.

Extend professionalism and courtesy to guests at all times.

Motivate and encourage staff to solve guest and employee related concerns.

Provide excellent customer service by being readily available for all guests.

Take proactive approaches when dealing with guest concerns.

Assist employees in understanding guest’s ever-changing needs and expectations, and how to exceed them.

Ensure orientations for new team members are thorough and completed in a timely fashion.

5

Director of Rooms

Sofitel Essaouira Hotel, Accor Hotels,5 de Luxe Hotel (Opening), Morocco www.sofitel.com

June 2011-December 2012

Pre-opening Hotel.

A member of Pre-opening Team Task Forces for many properties of the Group in Europe and North Africa.

Responsible with collaboration of HOD: Front Office, Housekeeping, Conciergerie, Butlers and Public Relations Departments.

Ensure that the team delivers excellent customer service to all customers.

Check the quality of the services delivered to the customer in the department.

Ensure an efficient operation of the various departments in the Rooms Division sector of the hotel.

Create and Ensure that there is a good working environment for all employees as well as development plans in place for them.

Ensure that the standards of the brand and all associated procedures are applied and respected

Establish excellent relations with all customers.

Develop Close relationships with guests throughout their stay with the aim of gaining their loyalty.

Ensure that guests receive a warm & personal welcome

Check the organization of arrivals and departures, ensuring that all information is correctly transmitted to the various other departments involved.

Check the daily billing, cashiering and work reports.

Check the room occupancy plan and the management of "no-shows".

Prepare the annual budgets for the department, analyze the results and implements any corrective actions as required.

Check the correct distribution of the reports in accordance with the established procedures.

Modify working methods to comply with brand philosophy

Recruit the Heads of Department under my responsibility

Carry out annual performance appraisals on the people directly under my responsibility, set targets and provide support for career development

Supervise and coordinate the departments: ensure they are well organized and run smoothly.

Take part in the preparation and implementation of the training plan for the department for all new recruits and existing employees.

Organize the day to day work and communication meetings for the teams. 6

Executive Housekeeper

Assistant Area Housekeeping Director

Mazagan Beach Resort, Kerzner Hotels,5 de Luxe Hotel, Morocco www.mazaganbeachresort.com

November 2010- June 2011

Managing of a team: 75 housekeepers, 35 public area attendants, 25 laundry attendants, 2 florists and 16 housekeeping supervisors.

Ensure cleanliness and maintenance of the resort is always at the highest standard.

Manage the operations of the housekeeping and laundry areas through self or subordinate supervisors.

Oversee the effective hiring, firing and performance review and training of employees to ensure the achievement of departmental productivity objectives and that service quality standards are met.

Oversee the proper scheduling of staff and work according to budgeted guidelines and forecasted occupancy. Supervise the daily assignment of room attendants and maintain and monitor all project work.

Establish and maintain cost control system for linen and cleaning supplies inventory.

Oversee the budgeting, ordering and receiving of such supplies to maintain appropriate inventory levels for efficient cost-effective operation of the resort. Utilize purchase order approval system for all purchases.

Develop and implement systems for inspecting and managing the quality of housekeeping and laundry services. Oversee inspections to ensure procedures are followed according to resort standards.

Compile and report information on housekeeping activities and expenses.

Provide immediate information to front desk on the status of guest rooms to ensure accurate and timely reporting on room availability.

Walk the entire resort on daily basis to ensure all cleanliness standards are being met.

Maintain and monitor all off-market rooms, ensure only perfect rooms are open for guest sell.

7

Area Housekeeping Director

Barcelo Hotels North Africa, Barcelo Hotels, Morocco & Tunisia www.barcelo.com

March 2007 –October 2010

Pre-Opening 4- and 5-Stars Hotels: Hotels between 300 to 600 Rooms.

Managing of a team of 5 Executives Housekeepers.

Co-ordinate work of any outside contractors directly related to housekeeping.

Conduct monthly staff meetings, counseling and discipline.

Carry out inspections of all areas.

Coordinate and manages deep cleaning and special task schedules, ensuring all rooms and floors areas are as per resort standards.

Attends briefings with the team leaders and staff ensuring they have the correct and updated information in order to carry out their duties effectively.

Identifies and ensures highest possible standard of cleanliness and maintenance of guest rooms, corridors and public space in each Hotel.

Ensure all staff is motivated and trained in the correct method of cleaning including certification, and compile monthly training reports.

Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance.

Oversees departmental expenses ensuring inventories of operating equipment, linen and supplies are maintained and correct stock is kept.

Controls and analyses department budgets ensuring performance of the department is in accordance with budgets.

Executive Housekeeper

Clinic les Oliviers, Hospiatls and Medecine,Tunisia www.cliniquelesoliviers.net

August 2006-Februray 2007

8

Executive Housekeeper

Hilton Arc de Triomphe Hotel, Hilton Hotels,5 de Luxe Hotel, France www.hilton.com

July 2005-Dec 2005

Assistant Executive Housekeeper

Prince de Galles Hotel, Luxury Collection Hotels,4 de Luxe Hotel, France www.the-luxury-collection.starwoodhotels.com

January 2004-June 2005

Housekeeping Supervisor

Park Hyatt Vendôme Hotel, Hyatt Hotels,5 de Luxe Hotel, France www.hyatt.com

January 2003-Dec 2003

9

Academic Achievements

Certificate of the 2

nd

best worker in France: AGGH Professional Competition 2005, France.

Professional training for Housekeeping: AFPA, France Certificate for Head Housekeeper in Hotels and Palaces AFPA, France Certificate for Security and Safety: OACI, Tunisia. Certificate for Flight Attendant, Tunisia.

DEUG In Hospitality Management: University of Science, Tunisia. Languages: Arabic (Mother Tongue), French (Fluent), English (Fluent), Italian (Reading), Spanish (Reading).

Contact this candidate