Telephone Interviewer Development Officer

Employment History

Ministry of Social Development and Family Services

National Family Services Division

Family Service Social Worker (2020- Present)

Participates in programmes geared to support and sustain healthy individuals and families

Interview clients individual, in families, or in groups, to assess their situation and challenges and determine the types of services required.

Provide counsel and therapy to assist clients in developing skills to deal with and resolve their social and personal challenges

Plan programs of assistance for clients including referral to agencies that provide financial assistance, legal aid, housing, medical treatment and other services

Act as advocate for client, groups in the community, lobby for solutions to problems directly affecting client, groups and develop prevention and intervention programs

Provide mediation services and psychosocial assessments

Provide counselling services to client and group on family life issues through casework and group work

Collects relevant data and presents timely reports as required

Maintains accurate and updated records on all cases seen

Provides professional support and guidance to various agencies involved in similar activities

Lectures and facilitates workshops geared towards empowering individual and family

The Division of Sport and Youth Affairs- Tobago

Youth Development Officer 1 – (2018- 2020)

Encourage the formation of Youth groups by visiting districts, calling meetings of unattached youths, urging them to organize themselves into formal groups and advising them how to carry out their activities

Attend meetings of Youth groups, advising them on the proper procedures of conducting their meetings and other activities

Assisting youth groups in the planning and execution of activities, making maximum use of facilities in their area

Encourage and promote activities between various youth groups

Liaises with organization, group and individual interested in youth development to encourage sponsorship and involvement in youth activities in the Communities

Organize and participate in training courses in youth leadership and delivers lectures to youth groups on the principle and techniques of leadership and group administration

Make representation on their behalf to private organization, individual or other Governmental organization

Compile reports to supervisor on inspection, visits, meetings, etc. with groups and any challenges encountered

ASA Family Centre- Trinidad

Counselor (2016-2018)

Market, Facts and Opinions-Trinidad and Tobago

Telephone Interviewer (2015-2016)

Conduct telephone interviews and surveys for client and organizations

Children’s Authority of Trinidad and Tobago (2014-2015)

TeamLead

Every Child Guyana/ ChildLink.Inc

Parenting Skills Educator/ Facilitator/ Counsellor 2010-2014

Every Child Guyana/ ChildLinK.Inc 2010-2012

School Counsellor

References

25A All fields Road, Lowlands, Tobago

Email: ******@*****.***

Mobile: 1-868-***-****

Ovida Franklin

Training

Qualifications

Education

Trauma Focus Cognitive Behavioral Therapy

Grief Therapy

Crisis Intervention

Forensic Interview

Trainer’s Training

Counseling Techniques for abused children

Report and Case Record writing

Restorative Circle and Conference

UN Facilitator Trainer on Gender Based Violence

Adolescent Drug Intervention Training

2007 – 2011

University of Guyana

Degree- Social Sciences

Major –Social Work

Social Worker/ Counselor

Provide counseling services to client and family

Document and update clients file at every session completed

Contribute to the overall effectiveness of the Authority by implementing framework, structures, systems, policies, programs and protocols to support the Authority’s mandate

Implement the delivery of services with internal and external service providers, ensuring the maintenance and compliance with all operating protocols, standards and procedures

Conducts case management meetings with team members, client, and stakeholders

Supervise all reporting staff and continually monitors and assess their performance so that they deliver services to the require standard

Prepare, Plan and Conduct group sessions with parent and caregivers

Provide one-on-one support through counseling sessions with parents and caregivers of “At Risk children”

Conduct weekly community visits

Report and and/ or refer cases to the relevant authorities for immediate interventions

Make appropriate referrals to agencies

Make quarterly reports at staff meetings

Provide psychosocial support to children, teenagers and their families

Create, document, file and update case records of children

Prepare and submit monthly and quarterly reports to supervisor

Plan and conduct weekly sensitization sessions in primary and secondary schools

Conduct weekly group sessions with youths in two secondary schools

Conduct weekly Community visits

Refer and report cases to relevant authorities for immediate interventions

Attend and participate in weekly case management sessions

1) Mrs. Aileen Bruce – Senior Social Worker

Email:*****.******@*****.***

Mobile: 1-868-***-****

2) Mrs. Kathleen Sarkar

Assistant Director – National Family Services Division

Email: ********.******@******.***.**

Tele: 1-868-***-****, extension- 6708

Mobile- 1-868-***-****

Contact this candidate