Caba Giovanni

Yorkville Downtown Toronto

Tel. 437-***-****

E-mail:ado4te@r.postjobfree.com

SUMMARY:

An effective and successful individual with excellent analytical capabilities in cost control and time management with a strong understanding of the inside / outside closing sales field and profitable business development.

Excellent Business and Clients relations

Outstanding analytical and closing sales skills

Excellent problems solving skills

Strong negotiator

Strong computer skills

Fluent in: Spanish, Italian, English, and work knowledge French.

Currently a full time top performer looking to further increase my earnings and experiences with a good hyper-growth company out there with a serious need for an excellent team member.

Inside/Outside Sales, Best customer service manner and collection are in my DNA.

WORK EXPERIENCE:

Nucap Industry Toronto

A company that specialize in the making of automotive brake Systems, Cooling and Energy technologies

Title: Outside/inside Territory sales and Operations 2017/Present.

Performed and directed himself to all direct sales functions in a business to business, customers facing environment.

Consistent and proven track record of closing new business on the first.

Meeting, mainly activities on B2B combined with inside sales development.

Excellent rapport builder with a direct selling style - using unique selling and various sales techniques including Spin Selling.

Strong sense of urgency - someone who enjoys closing high volume of sales in short sales cycles.

Dealing with customers after the sales to make sure that product installations are done n time and as it was promised to be done.

Visiting prospects and existing customers to increase sales and relationship.

Working in coordination with sales manager to achieve daily sales objective.

Participating in marketing meetings to give ideas of how to better advertise the prod- ucts, including advertising wording and designs to impress future buyers.

Negotiating with advertisers to get best quotes to print and place ads.

Preparations of weekly sales meetings and reports.

Drove customer satisfaction through solution-based relationships.

Provided clients with the highest levels of customer service throughout the entire sales life cycle.

Scotiabank International 2016/2017

Title: Relationship Officer.

Perfectly carried out complex activities involving a need for expertise in order to adequately meet client needs.

Established personalized business relationships with co-workers and clients and created an atmosphere of trust while being persuasive.

Produced various documents, reports and analyses when requested to do so by superior team members.

Assisted my superior in coordinating and distributing work, and Replaced my superior in his/her duties whenever was needed to.

Took charge of clients by identifying and anticipating their needs and steering them toward electronic solutions (ABM or Internet) or the right advisor.

Helped collection officers that has a communication barrier problem with mainly Spanish, Italian, Portuguese and some French calls as needed to perfectly end the call with positive end results.

Improve the overall client experience by role modeling how to deepen client relationships, meet clients financial and transaction needs by providing a high standard of sale and customer service in the best manner possible.

Teach new CRO how to follow up with different province banking laws and procedures.

GTA Handymen Toronto

Title: Outside sales and HR Operations 2006/2016

•Interviewed, Hired, Trained and supervised the company technical team.

•Kept the company staff 99% completed by creating a talent pipeline for Hard to fill positions.

•Leveraged social and others media plans & activity for active sourcing and placed ads in different community newspapers in order to attract and discover great candidates.

•Constantly leveraged job boards & applicants’ pool for recruiting the best candidates applying for the position being offered.

•Acted as Supporter and coordinated talent acquisition projects and others hr activities in a monthly basis whenever needed.

Consistent and proven track record of closing new business on the first meeting, mainly activities on B2B combined with inside sales development.

Excellent rapport builder with a direct selling style - using unique selling and various sales techniques including Spin selling…to 'always be closing'

Strong sense of urgency - someone who enjoys closing high volume of sales in short sales cycles.

Initiated proactive calls to new and existing accounts in support of selling and ser- vice strategies.

Keystone Automotive of Canada 2001/2006

Title: Bilingual Sales assistant (Auto parts and Audio Stereo)

Participated in Face to face sale transactional improvement projects within cus- tomer service/Sales, focusing on cost reduction, productivity improvement and customer satisfaction.

Participated in departmental and cross functional training to expand the depth of knowledge of company products, and processes.

Reviewed activity reports and message queue on a daily basis and took appro- priate action. Developed and maintained customer-specific account documenta- tion.

Was in part responsible and accountable for knowing and adhering to all corpo- rate, department, quality, and regulatory policies. Winner. Awarded best sales and assistant of the year (Oct. 2001), becoming the first Canadian employee to ever win this award, achieving top sales records in Canada and the US. “(Taking Care of business in four languages Italian, Spanish, French and English)”. EDUCATION:

Scotia Bank International Ap. 2016

(1) Managing Operational Risk.

(2) Business Conduct Guidelines.

Toronto Business School (TBS)

Business Management Diploma 2014

Georgian College Barrie Ont. 2000

OMVIC license/automotive/sales and Basic Mechanic Certificate The Etobicoke Board of Education, Ontario Canada (Now Toronto Board)

1999

Instructional Technique to Professionally Instruct and Teach DALLAS Signature Services Ltd. CSR INSTITUTE Dallas Texas U.S.A. 1998

Customer Service Satisfaction and Sales Strategies certificate

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