Yudith Andrade

480-***-****

ado4pu@r.postjobfree.com

Summary

Dedicated and focused Bilingual Customer Service Representative who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Answer a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with a strong customer service background.

Skills

Documentation A/P -A/R and Payroll Client/Vendor Account Management

Filing MS Office proficient Dedicated team player Organization Meeting support 50 WPM

Excellent Customer Service Conflict resolution Strong attention to detail

oHigh Volume, Multi-line phone experience

Work Experience

March 2021-Present Store Associate Walmart, Hobbs, NM

Part of store remodel team. In charge of moving store around in preparation for grand reopening. Cleaning, stocking, and other help as needed. Work overnight shift.

March 2021-Present Merchandiser, Masson Farms, Hobbs, AZ

Work part time, 3 days a week inside of Home Depot. In charge of plant set up. Responsible for arranging, watering, and clean up of plants.

Feb 2020-March 2020 Cashier Stripes Convenience Store Hobbs, NM

Cash handling, nightly store closing procedures; balancing of safe & register, cigarette count, lottery, cleaning and stocking.

October 2019-Feb 2020 Cleaner Express Cleaning Services Phoenix, AZ

●Cleaned

●Stripped

●Prepped

● Waxed

● Buffed

Establishments' floors using floor cleaning equipment as needed.

October 2018-June 2019 Cashier Allsup's convenience store Hobbs, NM

In person Customer Service as well as over the phone as needed.

●Cash handling

●Inventory

●Stocking

●Food prep

●Cleaning of store

March 2018-Sept 2018 Housekeeping Supervisor Budgetel Inn & Suites Gainesville, GA

In charge of assigning and carrying out daily housekeeping duties to housekeepers. Insured all available rooms were up to hotel's Customer Service standards. Also kept all areas of hotel in presentable shape.

August 2016 – February 2018 Process Administrator National Calibration Inc. Phoenix, AZ

●Provide administrative and clerical support for the Environmental, Geotechnical and Construction Materials Units

●Focused on Supporting management teams with coordinating and preparing all administrative duties as well as filing, typing reports, accounts receivable and payable, open and sort incoming mail, process outgoing mail and answering a high volume of incoming calls

●Interact regularly with the employees and clients, both by phone and in-person

●Performed additional duties as required by Management

December 2015 – July 2016 Legal Assistant Pincus & Associates Tempe, AZ

●In charge of opening multiple client files, to include all Spanish clients to begin representation

●Open accident/medical claims with client’s auto and health insurance

●Collect all bills/ documentation ie: police reports, medical records, etc.

●Audit files to ensure time sensitive deadlines are met

●Work closely with doctors and insurance offices

●Spanish translator for office

July 2014 – December 2015 Customer Service Specialist Norton Lily International Phoenix, AZ

●Performed data entry

●Create bills of lading for cargo containers

●Create spreadsheets using Excel

●Maintained all company documents

●Completed file audits and requests for missing documentation

●Retrieve documents when needed by management

November 2011 – June 2014 Assistant Sales Manager Rent-A-Center Glendale, AZ

●Responsible for providing general management of all activities within the store consistent with Rent-A-Center policies

●Maximize store revenue and profits through efficient management of store activities

●Responsible for sales floor from set up of showroom to all inventory tasks

●Responsible for all the marketing for the store, including weekly mailers, telemarketing, apartment visits and distribution of flyers

●Oversee and direct co-workers to ensure all comply with company policies

●Input new customer information into database

●Performed bookkeeping of all sales generated throughout the week

Other Relevant Work Experience

●Receiving Clerk for Jacobson Warehouse Company, Inc. Phoenix, AZ

●Customer Service Claims Associate for Anchor General/ Greenwich Auto Insurance Poway, CA

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