Pedro De La Cruz

*** ******* **. *********, **

213-***-****

ado4ly@r.postjobfree.com

Objective

I want to obtain a position within a company where I can further develop my career, bringing my knowledge and mortgage expertise as an asset to the business.

Employment History

04/2016 – Present American Financial Network Cerritos, CA

Retail Loan Processor

Working effectively and interacting with management, top producing Loan Officers from the Cerritos Branch, LOAs, staff, and outside contacts while managing a pipeline of 30-40 loans.

Ordering FHA and VA Case Numbers as appropriate, not before confirming receipt of initial loan disclosures signed by borrowers.

Knowledge and understanding of Conforming, Jumbo, and Government 1st Trust Deed Loans while maintaining current knowledge of regulatory compliance.

Review files for accuracy and completeness while obtaining accurate AUS Findings, both DU and LP.

Analyze documentation and verify qualification and eligibility.

Submit files to underwriting that comply with Agency and investor guidelines with in a 24-48 hour period from receipt of file into processing.

Work well with each member of the Operations Department.

Monitor, prepare, and resolve processing issues.

Prepare file for closing and funding to meet targeted deadlines.

05/2015 – 3/2015 Academy Mortgage Downey, CA

Retail Loan Processor

Work with loan officers, borrowers, and third party providers to obtain documentation and submit a

thorough, accurate, and complete loan package to Underwriting with various loan programs,

Conventional, FHA, VA, USDA, CalHFA, CHDAP & MCC & GSFA Bond Program. Maintain control of the

loan file, monitor dates for approval, appraisals, and closing, and ensures that all deadlines are met

in a timely and efficient manner. Recognize and resolve challenges early in the process, and

provide excellent customer service. Handle more complex loan types and escalated issues. Deliver

a complete loan file to the Closing Department within established company deadlines.

Prepare necessary documents and submit mortgage loan application files for Underwriting

approval. Orders FHA case numbers, and tax transcripts, as appropriate.

Submit conditions to Underwriter to clear loan for approval. Follow up on all outstanding orders to

third parties and borrowers within established company deadlines.

Call out to credit bureau, employer for verification of employment, (VOE) and any other third party

necessary to verify the accuracy of information.

Prepare file for closing and submit to Closer.

12/2012 – 05/2015 Green Tree Servicing/ GMAC Mortgage /Ditech Costa Mesa, CA

Retail Loan Processor

Receive and complete setup of incoming loan applications. Validate appropriate documentation as required by processing option, DU, or other automated underwriting or evaluation tools.

Receive and complete setup of incoming loan applications. Validate appropriate documentation as required by processing option, DU, or other automated underwriting or evaluation tools.

Determine and obtain acceptable methods of documentation and compensating factors when necessary.

Send written requests or make phone calls to customers, attorneys, Realtors, and other third parties to obtain additional information required.

Use of fulfillment system as a tracking method to record status and customer information.

Make underwriting decision and/or recommendations on all loan files within stated lending authorities. Identify transactions which need Underwriter review; package and submit within in pre-determined timeframes.

Review and apply new information received regarding investor and underwriting guidelines, company policies, processing procedures, etc.

Issue customer correspondence. Commitment letters, 10 day incomplete letters, Re-disclosure requirements, TILs and any agency specific documents.

Maintain close communication with customers, Sales partners and Operations Team Lead to ensure proper and timely fulfillment.

When applicable facilitate the ordering of payoffs, subordinations (both internal and external) and work with third party vendor to obtain title policy.

Clear all conditions using company approved procedures.

Meet established productivity levels and turn around times as set by National Operations.

08/2011 – 12/7/2012 Bank of America Simi Valley, CA

Customer Relationship Manager

Collect and verify documentation provided by customers interested in a modification and also advise the customers of any additional information that will be needed for review.

Clear underwriting conditions to obtain a decision.

Act as a single point of contact for the customer throughout the loss mitigation process until 60 days after loan modification is complete or the house is disposed of or liquidated.

Collect and monitor customer payments.

Keeps the customer informed of the status throughout the loss mitigation process with Kept Informed Routine follow-up calls.

Answers customer questions.

Knowledgeable about various data quality aspects and provide context for planning and QC Activities.

Very strong and effective communication skills, able to drive triage calls and meetings when working with customers.

Educated with several investors including: FHA, Private Investors, Fannie Mae, Freddie Mac, VA and HFI

08/2010 – 08/2011 Bank of America Simi Valley, CA

Home Services Specialist II

Started as an HSSII (Home Services Specialist) in a mortgage loan operations center performed various and distribution of loan files. Worked as a loan processor, gathering loan documents to forward to underwriting.

Up to date with RESPA Underwriting Guidelines with continuous changes in guidelines and managing a pipeline of 70 plus files as well as following up with borrowers’ and authorized third parties to meet underwriting conditions prior to approval.

Was promoted to the Internal Quality Control Team to assure each HSSII met and followed Underwriting Guideline conditions before submitting files to underwriting. In addition analyze quality of loan files. Identified and communicated best practices with line of business.

Minimized variation through calibration and quality coaching, worked closely with team manager. Strong mortgage lending/servicing experience with knowledge of both policies and procedures.

01/2003 – 06/2007 EZ Financing, Inc. Montebello, CA

Sr. Loan Processor

Created a system that reduced processing lead-time by 50%.

Managed a pipeline of 70+ loans.

Kept up to date with lender guidelines and reviewed all files prior to submission to ensure compliance with guidelines on loan product.

Managed and trained a team of 15 Loan Officers to correctly fill and complete Uniform Residential Loan Application (1003), Good Faith Estimate, and all other loan disclosures. Provided Broker with daily reports of workflow done by loan officers.

Professionally prepared and ensured accurate processing of client documents by Loan Officers and Jr. Loan Processor.

Maintained a positive professional relationship with Lenders, Account Executives, Underwriters, Loan Officers, Real Estate Agents, Escrow Officers, Title Officers, etc.

Computed a Comparative Market Analysis for various properties by running property profiles, and acquiring feedback from appraisers.

Skills Summary

Bilingual English/Spanish

Microsoft Office

Equator

Impact Analysis

Calyx Point

Desktop Originator

Investor Mart

Encompass 360

Education

09/2004-11/2004 Century 21 Paramount, CA

Real Estate Practices

Certificate of completion

09/2007-10/2007 Allied Schools South Gate, CA

Real Estate Principles

Certificate of completion

09/1995 - 06/1999 Locke High School Los Angeles, CA

High School Diploma

Graduated June, 1999.

08/2002 – 06/2005 El Camino College Torrance, CA

Associates Degree in Finance

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