MAINTENANCE TEHNICIAN

A proactive, reliable, highly motivated, professional with over 15 years of solid Maintenance and Property Management experience in Toronto, working within a diverse ethno-racial, multilingual community setting such as the urban indigenous, refugee and racialized communities who are experiencing homelessness including substance use, trauma, and mental health issues at leading housing services providers. Skilled relationship builder with proven ability to work with different personality styles, proven cross-cultural awareness and sensitivity to all cultures. Demonstrated problem solver, work well under pressure, and has solid decision making, crisis intervention including conflict resolution skills.

WORK EXPERIENCES

Carried out regular turnover unit inspection and reported to the supervisor/ management for discussion, advice, and approval

Performed numerous carpentries works such as replacing and repairing countertop and vanity, plastering, fixing doors and safety locks, painting and installing drywall

Ensured the third-party contractor’s work is performed correctly as per contract or purchase order

Conducted regular and numerous plumbing works such as fixing and repairing toilets, faucets, braided hose, cartridge, P-Trap, and shutoff valve

Conducted regular and numerous electric works such as repairing and replacing light fixture, tube light ballasts, bulbs, outlets, and switches

Maintained an inventory of supplies and equipment and made recommendations to the site office

Maintained daily, weekly, and monthly fire logbook entries for efficient identification of major fire incidents, false alarms, statutory inspections, and evacuation drills

Supervised the janitors and maintenance workers to clean the common areas such as lobby, elevators, mailroom, and garbage rooms

Received and reviewed resident’s issues and concerns, classified and prioritized them, addressed them by working closely with contractors and completed them before the deadline

Followed an on-call schedule on specified evenings and weekends, etc. timely and effectively and addressed residents’ concerns and issues

Monitors resident satisfaction with programs and services and assist in resolving concerns and complaints at both individual and systemic perspective

Supervise garbage recycling, managing and compacter room operation

HIGHLIGHTS OF QUALIFICATIONS

15 years of experience as a Resident Manager, Property Services and Maintenance in residential buildings in Toronto

Strong skills and experiences in carpentry, plumbing, mechanical and electrical works at residential multistory buildings

Strong experience in property management, apartment renovations and capital projects

Strong experience in coordinating building repairs and maintenance systems with contractors and supervisors

Acquired all the required trainings on property services and resident management

Demonstrated ability to manage multiple and complex operational matters daily

Excellent client service and interpersonal skills

Ability to speak multiple languages: English and Tamil

Strong working knowledge of building systems and GTA local laws

CORE SKILLS ON PROPERTY MANAGEMENT

Skilled to conduct Fire and Safety inspections and audits, with follow-up suggestions and repairs on the site.

Skilled on general “handyman” including knowledge on electrical, plumbing, carpentry and mechanical issues pertaining to the apartment and high-rise building

Timely, accurate completion and submission of paperwork

Plan work with the Supervisor to meet customer demands as well as troubleshoot and provide solutions to service-related problems

Good hand/eye coordination and manual dexterity with the ability to lift weights up to 50lbs

Skilled on garbage recycling, compacter room operation and management

JOB RELATED TRAININGS AND SKILLS

Manual on Material Handling and Back Safety, 2021

Training on Electrical Hazard, 2021

Training on “Dealing with difficult People” 2021

Suite Turnover Tablet Training, 2020

The occupational Health and Safety Awareness and Training, 2020

Residential Portal Training, 2020

Email Security on Mobile Phone Training, 2020

CCTV Surveillance and Monitoring Training, 2019

Hazard Identification, Assessment and Control Training, 2019

Training on Asbestos Hazards, 2019

Training on Social Engineering, 2017

Training on Personal Identification and Information, 2016

Training on Mold Awareness, 2015

Training on Incidents Reporting and Incident, 2014

Training on Workplace Hazardous Materials Information System (WHMIS), 2013

Training on Heavy Duty Cleaning, 2012

Heavy Duty Generator Operator, 2011

ACADEMIC QUALIFICATION

Bachelor’s in Commerce, 1994- Jaffna University, Sri Lanka

REFERENCES AVAILABLE UPON REQUEST

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