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CANDICATE Gcobani Toni

ID NUMBER 750**********

MARITAL STATUS Single

CITIZENSHIP South African

LANGUAGE PROFICIENCY English, Xhosa and Zulu

CONTACT NUMBER 078-***-****

DEPEDENT One

EMAIL ADDRESS ado4gf@r.postjobfree.com

EDUCATION

QUALIFICATIONS Qokolweni Senior Secondary School – Matric - 1996

DIPLOMA Boston Business College – Hotel and Catering Management Diploma – 2003 Incomplete

City & Guilds – Hospitality Operations & Services Diploma – 2015

CERTIFICATE City & Guilds – Reception Operations & Services Certificate - 2010

COMPUTER SKILLS MS Word, MS Excel, Internet Explorer, Outlook Express, Landmark, Amadeus, Accpac

TRAINING SKILLS First Aid, Occupational health & safety, Fire Technology, Labour solution{ HHP}

WORK HISTORY

POSITION COMPANY

MANAGING DIRECTOR POWER LINE TRADING PTY LTD

SEPTEMBER-2016- JUNE -2020

FRONT OFFICE COORDINATOR ROAD LODGE JHB AIRPORT

AUG.2015-JULY2016

FRONT OFFICE COORDINATOR ROAD LODGE RICHARDS BAY

FEB-2014 – JULY-2015

TELPHONE AUDITOR HOASTAR TELEPHONE AUDITOR.

From Feb-Nov 2013 PART TIME

FRONT OFFICE COORDINATOR

ROAD LODGE JHB AIRPORT

From: 01/2011 – 10/2012

RELIEFNIGHTAUDIT&DUTY MANAGER

CITY LODGE BARBARA ROAD

From: 03/2009 – 12/2010

RECEPTIONIST/NIGHT AUDIT RELIEF

ROAD LODGE DURBAN

From: 11/2003 - 02/2009

EXPERIENCE

Power line Trading PTY LTD September- 2016- June 2020

Duties include:

Manage and Coordinate safety and wellness intiatives

Ensure that the agreed business strategic objectives are met timeously.

Ensure that relevant corporate governance and appropriate management systems are in place and continuously updated

Identify and manage risks and oportunities for the business

Optimise the business plan to ensure the overall success of the company

Implement continuous improvement intiatives projects and processes towards ensuring focus business growth

Achieve production safety and costs with the boundaries

Develop, present and manage the agreed business plan for the business

Managing and mainataining company assets and ensure proper stock is control.

Inspire motivate and develop staff compliment to drive sales and have excellent work performamnce

Excellent customer service,build and maintain relationship

Maintaining my good interpersonal skills, fluent communication and assertive leadership skills.

Balancing statements .

FRONT OFFICE COORDINATOR Jan 2011 – October2012

Feb.2014 – July2016

Duties include:

Make sure the front office desk, is tidy and clean and there is a receptionist all the time.

The telephone must always be answerd promptly and courteously, tone of the voice must be friendly and professional

Set policies for training, coaching and career development for staff

Conducting monthly department communication meetings and the compiling and distribution of meeting minutes

Ensuring that the correct standard of customer service is maintained.

Building an efficient Front Office team by taking an active interest in their welfare, safety and development

Monitoring all the costs relating to the Front Office and recommending various measures to control them

Make sure that boardroom, meeting room and conference room are clean,tidy and there is stationary, audio visual is perfectly working

Report troubleshooting to IT department.

●Ensuring that the Front Office operational budget is in line .

●Monitoring of cash banking and credit cards to PMS and ensuring that all is balancing each on every shift

●Recording all incoming cash and deposit on the bank registration book when over R10000.00

●Managing of petty cash flow, float, cashing of cheques and cash payments

●Balancing cash book, creditors, capture invoices,Recon and statements

●Monitor stationary and making orders, and monitor office equipment

●Mid month end month end report are done submitted to General manager

Monitor SLA of the service provider, ie Security, land escape, operational equipment, etc

Stock contol management,ie stationary, housekeeping

Handling Complaints and following up on guest/ cleint questionnaire

Ability to multitask prioritise and manage time

Execellent leadership and solid customer skills

Ability to perform under pressure

Firm leadership skills

Ensuring the front desk provides a professional and friendly service for guest or cleints

Strong written and verbal communication, decision making and organizational skills.

Overseeing the front office equipment that is been well look after it and maintaining

Producing, revising and enforcing policies on fire, hygiene, health and safety, emergency procedures and fire drill

Overseeing administrative support functions—including meeting coordination, financial reconciliation, scheduling, and issue resolution.

Recruiting, hiring, training, developing, coaching, and supervising front office / desk team members to achieve superior customer service and guest experiences and drive adherence to company policies and procedures.

Communicating regularly and effectively with cross-functional departments.

Excelling at balancing multiple tasks while providing top-level organization and communication skills and improving operational systems.

TELEPHONE AUDITOR Feb 2013- November 2013

Duties Include :

Ensure compliance with establish internal control procedures by examining records.

Examining that the staff member has answer the call with in three ring and she or he is willing to assist.

She/he answered the phone in a professional manner and with a polite voice with a clear voice.

She/he must be able to transfer calls to the right person

She / he must able to take charge of control the call

She/ he must be able to give direction to guest to right a destination.

She/ he must be able to follow the company rules and procedures

She/he must be able sell and cross sell the companies product.

She / he must know of company product knowledge

GUEST RELATIONS OFFICER

Duties

Greet and welcome all clients or guest

Assist clients to meeting and boardroom room.

Excellent communication skills and ability to professionally represent the excutive company.

Handle clients complaints and concerns

Interpersonal and listening skils

Problem solving and have ability to manage crises successfully.

Building strong customer services programs

Working closely with upper management to measure customer service, such as through surveys and questionnaires.

Help to create programs that better address the needs of guest to avoid potential issues in the fut

REFERENCE

Mrs Sheila Hair Managing Member at Hoastar &

011-***-**** Former GM at City Lodge JHB Airport

074*******

ado4gf@r.postjobfree.com

Mr. Raymond Donaldson Former GM at Road Lodge Durban

082*******

ado4gf@r.postjobfree.com

Mr. Rudi Brokhoven Former General Manager at Road Lodge

083******* / ado4gf@r.postjobfree.com

Former Assistant GM at City Lodge Johannesburg Airport

Asking Salary Market Related

Availability Immediatley

21 Sabie Street

Three Rivers

Vereeniging

Dear Sir/ Madam

To whom it may concern

I am applying for the front office supervisor position at your company. I am aware of many challenges of front office face and am able to handle the same. Through my expertise in front office activities and strong understanding of pertinent practices, I can offer quality services that drive success.

My 5 years’ experience in diverse roles of front office is sufficient to provide your organization with the excellence that it deserves. I am a motivated individual who understands the importance of upholding a brand and strive hard to work towards it.

Particularly, I am proficient in providing efficient guest services and ensuring that all special requests are handled well. Moreover, I have a demonstrated ability to train staff in order to enable them to deliver the type of services that is expected. Since I started my career at the front desk, I understand the importance of ensuring that personnel development and growth is taken into account. My understanding of the importance of teamwork necessitates that all work performed at the front desk level is done with harmony and any discord is resolved immediately.

My resume contains information on how I can prove to be a valuable asset to your organisation in terms of commitment and hard work

Thank you for your time and your consideration

Kind Regards

Gcobani Toni

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