Tsedenya Eshetu Melesse

Gaithersburg, Maryland **878

240-***-**** - ado4da@r.postjobfree.com

Professional Summary

Talented Project Assistant with 17 years of experience completing portfolio projects in International NGOs and International Agencies. Completes tasks quickly and accurately . Diligent in communicating proactively to convey project status.

Hardworking Project Management Assistant skilled at keeping projects moving smoothly by coordinating documents, meetings and schedules. Systematic and consistent team player with more than 17 years of experience. Looking for a long-term position with room for advancement.

Project Management Assistant handles simultaneous tasks in fast-paced International NGO environments and supports teams handling many projects per year. Familiar with customer needs, NGO and International Agencies practices and quality assurance standards. Versed in Lean and Agile environments.

Reliable employee seeking Project Coordinator or Program Management Assistant position. Offering excellent communication and good judgment.

Enthusiastic Project Management Assistant eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Project Management and Budget and training in Private Sector Engagement and Partnerships, Applied Performance Monitoring and Evaluation (Applied PM&E) in USAID University, USA Washington D.C.. Etc. Motivated to earn, grow and excel in NGO and International Agencies.

Skills

Operations support

Spreadsheet development

Billing and Invoicing

Task monitoring

Plan update management

Document coordination

Time tracking

Administrative support

Database administration

Project Management

Team support

Documentation Management

Self-motivated professional

Interpersonal Communication

Strategic planning

Policies and procedures

Staff Management

Sales and Marketing

Business Development

Operations management

Negotiation

Budgeting

Improvement initiatives

Stocking and Replenishing

Staff Training

Program Development and Management

Database Management

Records management

Business administration

Planning and Coordination

Risk mitigation planning

Work History

09/2003 to 07/2021

Project Management Assistant

USAID – Addis Ababa, Afghanistan

Working as an A/AOR for Community Workers and Wellness Alliance Project with the Private Sector Team

Working as AOR for USDA PAPA Project

Ensures appropriate and timely incremental funding of activities and review of annual budget requirements of the projects by consulting with each COR.

Prepare Global Acquisition & Assistance System (GLASS) whenever needed and trucking as it goes to different office for signature, distributing to the appropriate office after approval.

Assists in the preparation of the EG&T Operational Plan (MOP) and general USAID Mission Operational Plan.

Co-lead the development and updating of the EG&T Team's annual procurement plan that outlines all planned activities of EG&T Office.

Assist staffs in Training need both in country and abroad.

Conducts regular site visits to the field to review program implementation and meet with beneficiaries.

Assist the Private Sector Technical Working Group/Donor Group

Manages and oversees services and deliverables provided by contractors and grantees, in accordance with USAID program management regulations and procedures, and practices.

Provides oversight and coordination of USAID EG&T Team project portfolio.

Serves as a point of contact (next to the Program Assistant) for EG&T Team procurement related actions (i.e. initiate GLAAS actions)

Compile accruals

Performs various other tasks in support of the function of the EG&T Office as assigned

USAID Kabul Afghanistan from July 1, 2014 - December 30, 2014

Worked as Activity Manager for Assistance in Building Afghanistan by Developing Enterprises (ABADE) which is working principally with Private Sector (a Project with $105M).

ABADE also is establishing public-private alliances (PPAs) so I have been reviewing PPAs Applications (100 – 200 pages minimum) and give comments and suggestion (written) to the Team Leader to move on to send concurrence to OAA.

Participate in every Meetings related to ABADE Project with partners and with Team Members give comments and suggestions accordingly.

Create and organized main project file as per USAID Filing system guidelines both Electronics and Hard Files.

Create and organized by printing all PPAs that got concurrence using tracker from the project.

Give suggestions for improving Project filing system (Hard Copies) and work out accordingly and it was very welcome by the team leader.

Assist in the Turquoise Mountain Project when ever asked by the Team Leader as a member of the Private Sector Team.

Attend the briefing the work Turquoise Mountain Project are doing in Murad Khane and share a little bit about the impact that USAID funding has had by COP of Turquoise Mountain.

Organize one of the best Turquoise Mountain Lecture & Sale Roots of Afghan Jihad – on August 7, 2014 at the Muncy Center.

Create and organized the main project file as per USAID Filing system guidelines both Electronics and Hard Files.(there was no Hard File at all for the Project).

Assist in Application selection and Short Listing of new employee recruitment.

Assist the office in recruitment of new staff; coordination of technical evaluation or being a technical evaluation team committees, candidate selection, do interview and write selection memo;.

Assist the office by being POC for new arrivals, welcome here at the Main Gate show them around make them comfortable.

Assist OEGI FSN Administrative Assistant staff in the preparation of travel vouchers, claims for authorized allowances and reimbursements and other authorized expenses when they are processing office chief's Travel Vouchers.

Work with OEGI administrative and Division Chief Staff to track incoming staff and TDYers, ensuring that points of contact for each newcomer are assigned, cell phone requests are submitted, office space is arranged, and access forms for State Open Net have been submitted.

Attend regular weekly meeting with HR to track the new arrival and all Personnel Issues especially recruitment Assist in close out of OEGI INF 306-P-00-09-00506, Support to Infrastructure, USACE-United States Army Corps of Engineers, end date 1/13/2012 Project.

Assist in updating Afghan info and track the TDYers scheduled for this purpose.

As a file Custodians team me4mber, assist in working the OEGI office for proper disposition of records under following ADS 502 guidance in coordination with C&R.

Do other Administrative tasks as needed and assigned by the PM Division Head.

Facilitated communication between internal and external project stakeholders to keep all parties well-informed.

Recorded time allocated to projects and updated master tracking documents.

Created and updated physical records and digital files to maintain current, accurate and compliant documentation.

Produced highly accurate internal and external letters and memoranda.

Tracked project time and updated using excel spreadsheets.

06/1999 to 09/2003

Communication Officer and Secretary

Botswana Embassy – Addis Ababa, Ethiopia

Expanded national client list with development of customized communications strategies.

Liaises with Commercial Bank of Eth. And other institutes, corporation, local and International organizations, companies that the Mission deals with in regular basis

Responsible for the up-keeping/maintenance of registry correspondence

Mastered and launched direct marketing techniques to boost brand reach.

Built and strengthened relationships with members of media in order to promote positive coverage.

Managed media relations and campaigns to address public communications in crisis situations.

Improved team efficiency via training in sales, marketing and promotions.

Cultivated productive relationships with major businesses, securing profitable partnerships.

Multitasked effectively by speaking to callers and simultaneously typing information into system to maintain optimal performance levels.

Managed communications with external and internal stakeholders across entire incident lifecycle.

Transitioned from periods of inactivity to immediate stress and intensity with exceptional accuracy and alertness.

Contributed to significant policy and corporate culture updates by writing internal manuals and memoranda.

Represented company at multiple public forums and conferences.

Developed and implemented short- and long-term communications strategies.

Oversaw entire online presence, including website copy and all social media platforms.

Provided in-depth information to first responders enroute to emergencies in order to prepare them for diverse situations.

Listened carefully to each caller, asking vital questions and worked hard to keep caller calm in very stressful situations.

Answered calls using computerized dispatch software system for routing to appropriate responders.

Acted as point of contact for inbound media related calls.

Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.

Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.

Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.

Evaluated employees' strengths and assigned tasks based upon experience and training.

Directed staff and managed annual capital budget.

Recorded inventory sales into organization's weekly income report.

Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.

Onboarded new employees with training and new hire documentation.

Established and updated work schedules to account for changing staff levels and expected workloads.

Evaluated report data to proactively adjust and enhance operations.

Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.

Approved regular payroll submissions for employees.

Conducted monthly inventories of raw materials and components on work floor.

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

09/1997 to 06/1999

Sales Secretary

Moenco – Addis Ababa, Ethiopia

Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.

Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.

Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.

Evaluated existing plans, processes and events planning services to identify opportunities for improvement.

Enhanced client satisfaction ratings by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands.

Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.

Managed administrative logistics of events planning, event booking and event promotions.

Supervised onsite team of caterers, audio-visual technicians, and facility management team.

Fulfilled contractual obligations for rehearsal and day of event coordination.

Generated client retention by accurately organizing and executing trade shows and events.

Attended bridal industry events to promote services and build relationships with prospective vendors.

Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.

Recommended workflow and budget improvements, resulting in 50% savings per event.

Resolved problems, improved operations and provided exceptional service.

Developed team communications and information for meetings.

Participated in team-building activities to enhance working relationships.

Served customers in a friendly, efficient manner following outlined steps of service.

Used Microsoft Word and other software tools to create documents and other communications.

Exceeded goals through effective task prioritization and great work ethic.

10/1996 to 09/1997

Sales and Marketing Supervisor

Iacona Engineering PLC. – Addis Ababa, Ethiopia

Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.

Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Performed competitive analyses and adjusted sales and marketing strategies accordingly.

Devised integrated plans to build brand awareness, sales pipelines and customer acquisition plans.

Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.

Cultivated and maintained strategic alliances with key partners and vendors.

Led crisis management team and provided quick turnaround solutions.

Developed positive, performance-based internal sales and marketing culture to include mentoring staff.

Managed sales promotions and marketing strategies on major social media sites.

Organized events and product presentations related to national conferences and conventions.

Pursued certification in Sales to improve creative sales skills and influence decision-makers.

Created and expanded sales presentations to new and existing customers increasing net sales revenue by 95% in sales.

Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.

Leveraged direct marketing, industry partnerships and social media platforms to maximize marketing strategy success.

Helped sales and marketing team members continuously improve product knowledge, skill set and career-building potential by motivating strong revenue numbers and continued promotional success.

Provided information regarding charge accounts and loyalty programs.

Communicated with vendors regarding backorder availability, future inventory and special orders.

Collected customer feedback and made process changes to exceed customer satisfaction goals.

Provided primary customer support to internal and external customers.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Cultivated customer loyalty, promoted repeat customers and improved sales.

Evaluated account and service histories to identify trends, using data to mitigate future issues.

Developed community reputation through commitment to customer satisfaction and strong client relationships.

Education

2011

Master of Business Administration (MBA): Management

Sikkim Manipal University - Tadong

Specializing in Project, Project Title: - Critical Analysis of Food Aid Management on the Productive Safety Net Program (PSNP) The Case of USAID/Ethiopia Funded Project: - Relief Society Of Tigray (REST) Focus Area Project Financing and Budgeting Financial and Management Accounting Project Planning & Scheduling Project Risk Management Project Management Strategic Management & Business Policy Contracts Management In Projects Legal Aspects of Business Statistics for Management Operations Research Marketing Management etc.

2006

Bsc Degree: Business Administration

Addis Ababa University - Addis, Ababa

Issay Titile:- Strategic Response and Opportunities for Community Financial Resource Mobilization against HIV/AIDS The Case of Save the Children U.S.A.

1995

Diploma: Secretarial Science and Office Management

Addis Ababa Commercial College - Addis, Ababa

1992

Bole Senior Secondary School

1987

Perpetual Help Missionary Certificate School Addis Ababa

Secondary High School - Addis, Ababa

Additional Information

Others 2nd Grade Driving License

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