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Peer Educator Relations Manager

Ibadan, Oyo, Nigeria
October 24, 2021

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Opeyemi Yetunde, FADAHUNSI

**, ******** ******, *** ****** Road, Surulere, Lagos State, Nigeria.,

(0-807-***-****, (0-806-***-****


I am a science laboratory technologist by training that has performed diverse roles such as administrative executive, laboratory technologist, quality control/laboratory manager, medical sales/technical support, business development manager, customer relations manager (sales/services related) to satisfy clients as the need arises.

I work very smartly, courteously and I am very passionate about quality customer/technical support/services.

I am also proficient in phone and verbal communication; I have good listening skills and pay attention to details.


●I am reliable and have excellent time management and interpersonal skills.

●I can maintain a professional attitude when working under pressure and in high stress situations.

●I have strong phone and verbal communication skills along with active listening

●I can manage large amounts of inbound and outbound calls in a timely manner

●I am customer focus and details oriented.

●I provide good customer support and assistance with my swift ability to quickly identify customers’ needs, clarify the information, research every issue, and provide solutions and/or alternatives

●I can Seize every opportunity to upsell products when they arise.

●I am competence in the use of Microsoft Office applications such as Outlook, Excel, PowerPoint, and Word.

●I have experience in the use of CRM software.

●I have experience with use and maintenance of some Medical Laboratory equipment and reagents


Higher National Diploma (H.N.D.)


Science Laboratory Technology, Microbiology Option (Upper Credit)

Lagos state polytechnic, Ikorodu, Lagos state

Ordinary National Diploma (O.N.D.) 2006-2009

Science Laboratory Technology (Upper Credit)

Lagos state polytechnic, Ikorodu, Lagos state


Associate Member, Nigeria Institute of Science Laboratory Technology

(AISLT) May 2014


Administrative Officer/Secretariat Support November 2019 – present

The Elevation Church, Mainland

1, Ikorodu Road, Maryland, Lagos State

●Work in managing out-going and in-coming mails both from members, non-members, and the pastorate.

●Managing phone calls, and sorting correspondence, as well as attending to member/non-members inquires.

●Managing inbound and outbound calls in a timely manner

●Setting meeting schedules and sending reminders of the meeting to the appropriate parties.

●Preparing the meeting minutes and sending it to all meeting participants.

●Provides backend support for all meetings and programs

●Collating/ organizing/archiving of new inverts, and new members details

●Identifying and reaching out to new converts and new member to assimilate them into full membership.

●Updating records and files, as well as maintaining members’ schedules.

●Proper archiving of all equipment, instruments, and consumables inventories.

Business Development Coordinator/Technical support March 2018 – August 2019


270, Ozumba Mbadiwe Avenue, Victoria Island, Lagos state.

●Identifying opportunity for new brands or services by using search and market data

●Recommending service and brand options to meet customer needs, cross-selling or upselling as required

●Acting as liaison with different sales departments and providing seller and competitive consultation as required

●Worked hand in hand with the developers, to develop quality medical software.

●Researched, studied, and understood every medical software developed and sold-out.

●Had clear understanding of the business/brand (Medical software), which enabled me good strategy development and clear communication clients.

●Generating new leads as well as coordinating existing business in the company

●Lead conversion to deal

Laboratory Technologist/Relationship Manager January 2015 – October 2017


79 Ogudu Road, Ogudu, Lagos State.

●Sample collection of patients, Clinical evaluation & analysing of patient's body fluids & cells

●Accurate keeping and writing of patient's records and reports in real time

●Communicated with the referral doctors for effectual in flow of patients

●Interfaced between staff and Management

●Identified customers’ needs and ensuring customers’ complaints and inquiries were handled properly

●Collaborated with marketing and sales team to create compelling services and engaging sales support material to enhance sell-in and pull-through of services

Quality Control/Laboratory Manager

●Provided laboratory diagnostic and therapeutic information, products, and services

●Maintained laboratory equipment performance by establishing quality standards, certifying instrument performance, arranging equipment replacement, services, and repairs

●Developed operations, quality, and troubleshooting procedures; and ensured staff compliance

●Maintained laboratory supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies and verifying receipt of supplies

●Maintained laboratory productivity by monitoring workload of functional areas; identifying peak and slack periods; making operational or staffing adjustment

●Maintained quality results by ensuring the scientists/pathologists performing various diagnostics constantly review quality control and quality assurance processes; and making adjustment in policy and procedures; generating reports and maintaining records

●Maintained laboratory information system by identifying information needs and problems, recommended improvements, established priorities, testing, wrote user manuals, trained employees, maintained security and confidentiality

●Implemented new methods, instrumentation, and procedures by investigating alternatives, preparing proposals, developing, and performing parallel testing and the monitoring progress

●Maintaining proper records of all customers interactions and transactions

Administrative Executive October 2014 - January 2015


1 WIHU Avenue, by MRS filling station Berger Oke, Isheri Lagos State.

●Worked in managing the out-going and in-coming of mails

●Managing inbound and outbound calls in a timely manner

●Handling and proper archiving of incoming and outgoing of shipping documents

●Managing bank transactions and payments of FGN Custom duty

Laboratory Technologist (NYSC) August 2013- June 2014


Umutu, Ukwuani Local Government Area,Delta State, Nigeria

●Health group community development service interventions

●Clinical evaluation, sample collection of patients, and bleeding of patients (blood donors)

●HIV/AIDS Voluntary Counselling Testing (VCT)

●Collation/ organization of patients’ test results

Product Manager/Supervisor February 2013 - May 2013 DEESENBY ENTERPRISES (NIG.),

Shop 4-12 Ikorodu Shopping Complex, Ota Ona, Ikorodu Lagos state.

●Worked in overseeing staff activities

●Coordinated and monitored inflow and outflow of cash to and from the bank

●Interfaced between staff and Management

●Identified customers' needs and desires by specifying the research needed to obtain market information

●Recommended the nature and scope of present and future product lines by reviewing product specifications and requirements, appraised new product ideas and/or product or packaging changes

●Facilitated inventory turnover and product availability by reviewing and adjusting inventory levels and production schedules

●Ensured customers’ complaints and inquiries were handled properly

●Collaborated with marketing and sales team to create compelling and engaging sales support material to enhance sell-in and pull-through of services

●Introduced and marketed new products by developing time-integrated plans with sales, advertising, and production

●Maintained records of all customers interactions and transaction

●Identified opportunity for new products or services by using search and market data

●Managed services, products and billings inquiries and complaints in real time

Front Desk Officer/ Industrial Attachment (I.T.) 2009-2010


7, Church street, off Diya Street, Ifako. Gbagada Lagos.

●Welcoming customers and Registration/documentation of patient’s data.

●Answering of phone calls, and sorting correspondence, as well as attending to patients inquires.

●Collating/ organizing/archiving of patients’ test results.

●Updating records and files, as well as maintaining patients’ schedules.


Peer Educator/Leader 2004- present

Nigeria Red Cross Society, Kosofe Detachment, Lagos State Branch.

●Trained as a certified peer health educator/ leader

●Involved in community advocacy/adolescents sex education and counselling, and STDs/HIV/AIDS awareness


●Mrs. Aderonke Adetula

Head of Department,

Medical Records

General Hospital MUSHIN, Lagos State.

Tel : 080*-***-****

●Mr. Ojebode Aboyade

Managing Director

Timelog Integrated Services,

26 Keffi Street, off Awolowo Road, Ikoyi,

Lagos State.

Tel : 080*-***-****

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