Opeyemi Yetunde, FADAHUNSI

**, ******** ******, *** ****** Road, Surulere, Lagos State, Nigeria.

ado45f@r.postjobfree.com, ado45f@r.postjobfree.com

(0-807-***-****, (0-806-***-****

PROFILE

I am a science laboratory technologist by training that has performed diverse roles such as administrative executive, laboratory technologist, quality control/laboratory manager, medical sales/technical support, business development manager, customer relations manager (sales/services related) to satisfy clients as the need arises.

I work very smartly, courteously and I am very passionate about quality customer/technical support/services.

I am also proficient in phone and verbal communication; I have good listening skills and pay attention to details.

SKILLS

●I am reliable and have excellent time management and interpersonal skills.

●I can maintain a professional attitude when working under pressure and in high stress situations.

●I have strong phone and verbal communication skills along with active listening

●I can manage large amounts of inbound and outbound calls in a timely manner

●I am customer focus and details oriented.

●I provide good customer support and assistance with my swift ability to quickly identify customers’ needs, clarify the information, research every issue, and provide solutions and/or alternatives

●I can Seize every opportunity to upsell products when they arise.

●I am competence in the use of Microsoft Office applications such as Outlook, Excel, PowerPoint, and Word.

●I have experience in the use of CRM software.

●I have experience with use and maintenance of some Medical Laboratory equipment and reagents

EDUCATION

Higher National Diploma (H.N.D.)

2010-2012

Science Laboratory Technology, Microbiology Option (Upper Credit)

Lagos state polytechnic, Ikorodu, Lagos state

Ordinary National Diploma (O.N.D.) 2006-2009

Science Laboratory Technology (Upper Credit)

Lagos state polytechnic, Ikorodu, Lagos state

PROFESSIONAL MEMBERSHIPS

Associate Member, Nigeria Institute of Science Laboratory Technology

(AISLT) May 2014

WORK EXPERIENCE

Administrative Officer/Secretariat Support November 2019 – present

The Elevation Church, Mainland

1, Ikorodu Road, Maryland, Lagos State

●Work in managing out-going and in-coming mails both from members, non-members, and the pastorate.

●Managing phone calls, and sorting correspondence, as well as attending to member/non-members inquires.

●Managing inbound and outbound calls in a timely manner

●Setting meeting schedules and sending reminders of the meeting to the appropriate parties.

●Preparing the meeting minutes and sending it to all meeting participants.

●Provides backend support for all meetings and programs

●Collating/ organizing/archiving of new inverts, and new members details

●Identifying and reaching out to new converts and new member to assimilate them into full membership.

●Updating records and files, as well as maintaining members’ schedules.

●Proper archiving of all equipment, instruments, and consumables inventories.

Business Development Coordinator/Technical support March 2018 – August 2019

IFOTTA

270, Ozumba Mbadiwe Avenue, Victoria Island, Lagos state.

●Identifying opportunity for new brands or services by using search and market data

●Recommending service and brand options to meet customer needs, cross-selling or upselling as required

●Acting as liaison with different sales departments and providing seller and competitive consultation as required

●Worked hand in hand with the developers, to develop quality medical software.

●Researched, studied, and understood every medical software developed and sold-out.

●Had clear understanding of the business/brand (Medical software), which enabled me good strategy development and clear communication clients.

●Generating new leads as well as coordinating existing business in the company

●Lead conversion to deal

Laboratory Technologist/Relationship Manager January 2015 – October 2017

MEDCOURT SUPPORT SERVICE LABORATORY

79 Ogudu Road, Ogudu, Lagos State.

●Sample collection of patients, Clinical evaluation & analysing of patient's body fluids & cells

●Accurate keeping and writing of patient's records and reports in real time

●Communicated with the referral doctors for effectual in flow of patients

●Interfaced between staff and Management

●Identified customers’ needs and ensuring customers’ complaints and inquiries were handled properly

●Collaborated with marketing and sales team to create compelling services and engaging sales support material to enhance sell-in and pull-through of services

Quality Control/Laboratory Manager

●Provided laboratory diagnostic and therapeutic information, products, and services

●Maintained laboratory equipment performance by establishing quality standards, certifying instrument performance, arranging equipment replacement, services, and repairs

●Developed operations, quality, and troubleshooting procedures; and ensured staff compliance

●Maintained laboratory supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies and verifying receipt of supplies

●Maintained laboratory productivity by monitoring workload of functional areas; identifying peak and slack periods; making operational or staffing adjustment

●Maintained quality results by ensuring the scientists/pathologists performing various diagnostics constantly review quality control and quality assurance processes; and making adjustment in policy and procedures; generating reports and maintaining records

●Maintained laboratory information system by identifying information needs and problems, recommended improvements, established priorities, testing, wrote user manuals, trained employees, maintained security and confidentiality

●Implemented new methods, instrumentation, and procedures by investigating alternatives, preparing proposals, developing, and performing parallel testing and the monitoring progress

●Maintaining proper records of all customers interactions and transactions

Administrative Executive October 2014 - January 2015

LIYA INDUSTRIAL LIMITED

1 WIHU Avenue, by MRS filling station Berger Oke, Isheri Lagos State.

●Worked in managing the out-going and in-coming of mails

●Managing inbound and outbound calls in a timely manner

●Handling and proper archiving of incoming and outgoing of shipping documents

●Managing bank transactions and payments of FGN Custom duty

Laboratory Technologist (NYSC) August 2013- June 2014

UMUTU GENERAL HOSPITAL

Umutu, Ukwuani Local Government Area,Delta State, Nigeria

●Health group community development service interventions

●Clinical evaluation, sample collection of patients, and bleeding of patients (blood donors)

●HIV/AIDS Voluntary Counselling Testing (VCT)

●Collation/ organization of patients’ test results

Product Manager/Supervisor February 2013 - May 2013 DEESENBY ENTERPRISES (NIG.),

Shop 4-12 Ikorodu Shopping Complex, Ota Ona, Ikorodu Lagos state.

●Worked in overseeing staff activities

●Coordinated and monitored inflow and outflow of cash to and from the bank

●Interfaced between staff and Management

●Identified customers' needs and desires by specifying the research needed to obtain market information

●Recommended the nature and scope of present and future product lines by reviewing product specifications and requirements, appraised new product ideas and/or product or packaging changes

●Facilitated inventory turnover and product availability by reviewing and adjusting inventory levels and production schedules

●Ensured customers’ complaints and inquiries were handled properly

●Collaborated with marketing and sales team to create compelling and engaging sales support material to enhance sell-in and pull-through of services

●Introduced and marketed new products by developing time-integrated plans with sales, advertising, and production

●Maintained records of all customers interactions and transaction

●Identified opportunity for new products or services by using search and market data

●Managed services, products and billings inquiries and complaints in real time

Front Desk Officer/ Industrial Attachment (I.T.) 2009-2010

MEDICAL IMAGING

7, Church street, off Diya Street, Ifako. Gbagada Lagos.

●Welcoming customers and Registration/documentation of patient’s data.

●Answering of phone calls, and sorting correspondence, as well as attending to patients inquires.

●Collating/ organizing/archiving of patients’ test results.

●Updating records and files, as well as maintaining patients’ schedules.

ACTIVITIES AND LEADERSHIP

Peer Educator/Leader 2004- present

Nigeria Red Cross Society, Kosofe Detachment, Lagos State Branch.

●Trained as a certified peer health educator/ leader

●Involved in community advocacy/adolescents sex education and counselling, and STDs/HIV/AIDS awareness

REFEREES:

●Mrs. Aderonke Adetula

Head of Department,

Medical Records

General Hospital MUSHIN, Lagos State.

Tel : 080*-***-****

●Mr. Ojebode Aboyade

Managing Director

Timelog Integrated Services,

26 Keffi Street, off Awolowo Road, Ikoyi,

Lagos State.

Tel : 080*-***-****

Contact this candidate