CURRICULUM VITAE OF SIYANDA LINCOLN MAKHANYA

Contact Details:

Cell Number: 071*******/ 071*******

Address:G177 Ndluyengwe Road,KwaMashu,4360

PO Address: same as above

Email : ado43g@r.postjobfree.com

PERSONAL DETAILS:

Surname: Makhanya

Name/s: Siyanda Lincoln

ID Number: 870**********

Gender: Male

Marital Status:Single

Nationality: South African

Languages: Zulu, Xhosa, English,Afrikaans

Dependants: 1

EDUCATION HISTORY:

Last School Attended: Hoerskool Volksrust

Highest grade Passed: Grade 12 (Matric) 2005

Subjects :English,Afrikaans,Business Economics,Geography,Biology,Hotel Organisation and Management

SKILLS AND COMPETENCIES

Computer Proficiency: MS Word Processor Advance 2007 MS Excel Advance 2007

MS Power Point 2007

MS Office outlook 2007

Internet, Intranet and Extranet

Behavioural : Analytical Skills

Communication; ArticulateDecisive and Creative skills Interpersonal Skills

Negotiating Skills

Telephone Etiquette

Multi-tasking

Problem-solving

Time Management

CAREER CHRONOLOGY

Last employer: Standard Bank Volksrust

Position: front line teller

Employed by: Quest

Duration: 2007 to 2008

Contract Expired

Contact: Elisse Sassenberg 017******* (Branch Head) Last employer: MTN, 173 Customer Support

Position: Customer Services Executive (CSE)

Period:February 2009 to July 2010

Duties: Attain and maintain call centre benchmarks Identify trends and implement corrective measures

Evaluate possible methods to resolve the problem, and select the Most appropriate solution.

Deal with problem situations that arise timeously and efficiently. Escalate unresolved queries to relevant helpdesk

Provide reference numbers for pending network errors Employed by: Thlalefang Placements

+27-31-368-****

Mr Bonginkosi Mafa- Supervisor: MTN Mount Edgecombe Company: FBR VOLUME(DURBAN)

Position: Project Manager Events

Period: 2010 to 2012

Reference: Mr S PULE (Director)

Contact : 071*******

Company: Black Tie Events and Promo Staffing Co.

Position: Manager

Period: 2012 to date

Duties: Events Co-ordinating,Event Promotions,Customer relations,uphold new and existing clients,Managing of staff,hiring and screening of supervisors,etc Reference: Nonny ( CEO)

Contact: 071*******

Company: MOMENTUM HEALTH - MEDICAL SCHEME

Position : Customer Service Consultant - Durban Umhlanga Department : Call Center Inbound and Member Call Backs Period : 6 months fixed term contract July 2014 to december 2014 Duties : assist members with claims queries,authorisations for gp consults,problem solving,statements,tax certficates and calling back members for follow ups and updates and transfering to relevant departments. Etc

Contact : Melody Naidoo human Resources

031-***-****

Company : Standard Bank Cash Center Riverhorse

Position : Cash Processing Officer - Employed by Kelly Department : Cash Center - Cash Upload department

Period : From July 2015 to Date Contract worker employed by Kelly Recruitment. REFERENCES:

Mr Bonginkosi Mafa- Supervisor: MTN Mount Edgecombe

(Tel) 083-***-****

Thlalefang Placements- +27-31-368-****

Thandi Hlela- (Principal) 082-***-****

Fabian/Faye - Moosa Cash Upload Teamleaders Durban Joanne - Kelly 087-***-****

: Motivation Letter

I am a very passionate and dedicated individual who sets goals and aims in achieving them. I have broad knowledge in liaison with clients and adapt quickly to any situation and I learn very easily. I am able to multitask and delegate tasks appropriately. I take pride and initiative in all my work, and self-motivated to complete each task to the best outcome possible.

Kind Regards

Siyanda Lincoln Makhanya

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