Data Entry Sales Medical
Resume:
LISA SMITH
Richmond, Virginia, United States
**********@*****.***
WORK EXPERIENCE
July 2020-September 2021
data entry
LAB ACCESSIONER, GENETWORX MEDICAL LABORATORY, INNSBROOK, VIRGINIA
United States
07/2020- 09/2021 (TEMPORARY ASSIGNMENT)
•Accessioned/processed specimen tubes along with other samples received for in house via Copia systems
•Sorted specimens; checked barcodes and verified documents
•Performed data entry of patient requisitions into computer system
•Validated patient information for specimens/ QA'd as needed
•Reported any inconsistencies: data entry, accessioning, etc.
•Assisted in missing information of all specimens received/utilized blister packing machine Received laboratory specimens from couriers, UPS, FedEx, .etc
•Interpreted and followed all SOP's safety rule, etc.
• Succeeded daily production quota
October 2017-February 2020
GUEST SERVICES REPRESENTATIVE
DELTA BY MARRIOTT
Richmond, Virginia, United States
•Organized, confirmed, and processed guest arrivals in fast pace environment
•Answered multiple phone lines relating to guest inquiries
•Processed E-Check-in arrivals honoring Marriot Bon Voy requests
•Greeted walk-in guests as well as pre-arrivals
•Scheduled special services, through inquired services such as Spa treatments, etc.
•Managed bank for monetary transactions (credit cards, checks, etc.) September 2015-September 2017
GUEST SERVICES SUPERVISOR
HILTON HOTEL
Richmond, Virginia, United States
•Supervised and trained an overall team of 10 agents or less
•Oversaw, trained and assisted new team members
•Settled guest accounts at check-out by Credit cards, Checks, Cash, etc.
•Managed guests requests and expedited resolutions
•Assisted Front office manager as needed and participated in daily Team meetings
•Ensured discreet and Superior customer service for high-profile arrivals
•PC/skills (Utilized On-Q Systems, Opera Systems, Microsoft Word) December 2011-September 2015
GUEST SERVICES REPRESENTATIVE
HILTON HOTEL
Glen Allen, Virginia, United States
•Processed guest arrivals and departures daily
•Focused on Guest needs, exceeding both the customer and company expectations
•Answered guest questions referencing the hotel amenities, local businesses and/or attractions
•Reserved reservations for individuals, families and groups as required
•Greet walk-in guests and guests with reservations
•Scheduled special services, such as spa treatments, when guests inquire
•Communicated guests' requests and complaints to the appropriate department
•Processed monetary payments from guests at check-out October 2010-August 2011
GUEST SERVICES REPRESENTATIVE
HILTON HOTEL
Sandston, Virginia, United States
•Processed daily guest arrivals, departures and monetary transactions
•Answered guest questions referencing the hotel amenities, local businesses and/or attractions
•Booked reservations for individuals, families and groups as required
•Greeted walk-in guests and guests with reservations
•Scheduled special services, such as spa treatments, when guests inquired
•Communicated guests' requests and concerns
EDUCATION
1988
VIRGINIA STATE UNIVERSITY
Ettrick, Virginia, United States
VIRGINIA STATE UNIVERSITY
JOHN MARSHALL HIGH SCHOOL
SKILLS
Credit Card Credit Cards Customer Service Oriented Customer Service Fedex Multiple Phone Lines Data Entry Laboratory UPS Quota Opera Packing Payments Office Manager Retail Sales Medical Laboratory Microsoft Word
LANGUAGES
English - Intermediate
Contact this candidate