DEBBIE ANNE DE LOYOLA

**** ******* **, *** ***********, Brgy Del Remedio, San Pablo City, Laguna, Philippines

+639********* · ado422@r.postjobfree.com

EXPERIENCE

**** – PRESENT

TEAM LEADER, MAERSK GLOBAL SERVICE CENTRES (PHILS) LTD

• Take full ownership of the customer experience by managing the end-to-end shipment process.

• Handle service escalation requests from internal/external customers

• Assist the CSAs in handling and resolving customer requests where applicable

• Work in coordination with local country CSAs and other service departments on needed follow up to secure business as a team.

• Deliver customer experience as outline by the center.

• Monitor team performance against KPIs/targets, alleviate issues and serve as escalations point.

• Support and coach team members to motivate them and elevate their capabilities to manage customer experience.

• Conduct periodic performance review sessions with team members. 2014 – 2017

SPECIALIST, MAERSK GLOBAL SERVICE CENTRES (PHILS) LTD

• Handled projects that will improve Customer Experience

• In charge of the Team’s day-to-day operations

• Handle first level escalations

• Responsible in implementing process changes right on time 2011 – 2014

PROCESS EXPERT, MAERSK GLOBAL SERVICE CENTRES (PHILS) LTD

• Key Focal for the processing of bookings of the customers

• Was in charge of the reconciliation of the containers to be loaded on the vessel

• Assist customers with their issues keeping close communication with customers and other departments

EDUCATION

JUNE 2011

BSBA MAJOR IN HUMAN RESOURCE DEVELOPMENT AND MANAGEMENT, POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

SKILLS

• Advanced verbal and written communication skills

• Ability to multi-task while maintaining a high level of customer service and accuracy

• Detail-oriented with the ability to problem solve

• Intermediate knowledge on MS Office

• Fast and willing to learn

Contact this candidate