BRIANA DIXON

602-***-**** ado401@r.postjobfree.com

SUMMARY

Resourceful customer service employee who meets and exceeds productivity goals.

HIGHLIGHTS

Strong problem solving ability

Telecommunications knowledge

Dedicated to process improvement

High customer service standards

EXPERIENCE

September 2014 to August 2015

Stow, Amazon Middletown, DE

Collected customer feedback and made process changes to exceed customer satisfaction goals. Made reasonable procedure exceptions to accommodate unusual customer requests. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

May 2013 to October 2013

Server/Cashier, Boston Market Claymont, DE

Took orders, Fulfilled orders, Prepared food, Managed money transactions

EDUCATION

2016

Harris School of Business Wilmington, DE, United States

Certificate: Massage Therapy

Delaware Technical Community College Wilmington, DE, United States

Ongoing studies: Radiology Tech

2014 Brandywine High School Wilmington, DE, United States

High School Diploma: General studies

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