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Customer Service

Honolulu, HI
October 20, 2021

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Lori Ann Isagawa


**/**** - **/**** ********** Clerk

Bronster Fujichaku Robbins, Honolulu, HI

billing cost, reports that needed to be completed per month. copy cost, parking log, other reports which may have used online research. filing, photocopying, scanning, bank deposits and reconciliation. create new client and make tabs in binders for new clients. collect backup docs for billing department, post deposits, a/r, a/p, prep spreadsheets.

cover front desk in helping receptionist when needed. Shredding, sorting, mailing, making labels and labeling file folders. Filing away invoices into binders each month after billing department gives me the file copies. Furthermore, I will ask for extra work. 02/2012 - 01/2020 Office Manager

Mewhort Tax Solutions, Honolulu, HI

Plan, schedule appointment, meet deadlines, accept responsibility, organize Received documents, input tax data, update status, electronic filing into financial institution, update computer system client data-base Made copies of documents, faxed and assembled tax returns Handled payments by cash, check, charge, balance reports, receipts and made deposits

Answered phones, rescheduled and confirm appointments, took messages and routed call, help assist clients with Federal & State letters. Help clients file Home Owner's Exemption & Real Property Tax Credit applications. Tax returns that are pending, a follow-up is done to complete the return. 11/2007 - 08/2008 Certified Medical Assistant

Dr. Clara Yong, Kailua, HI

Answered phones, greet patients, weighed in and took vitals Collected, distributed specimen, labeled and dated, triage Scheduled appointments, follow-ups, referrals, test ordered by the doctor Retreive mail and distrubute, collect co-payments, adapt Handled rude patients, assist in wheel chairs or walkers Assist in minor surgeries, charted, administered, drape, dress Open and Close office, rotated every other Saturday Applied, filed, fax, call in prescriptions, mail orders Explained to patient why there having such test ordered and done by the doctor

Pull charts and file correspondence in chart, setting up exam rooms, clean exam rooms and replenish supplies

Order supplies for the office, courtesy calls to patients and reminders Working environment clean and safe

Patients information kept confidential and secure

12/2006 - 01/2008 Contract Services

Aloha Airlines, Honolulu, HI

Truck driver, operated equipment, cleaned aircraft Employment History

Inspect aircraft, directed, motivated, cleaned, disposed Restock aircraft, unloaded laundry, sweep, vacummed Dispose and emptied supplies, timing for each aircraft was limited Picked up 17employees to clean aircraft

03/1998 - 06/2004 Office clerk/Receptionist

Holland Tax Services, Kailua, HI

Work w/tax returns; setup appts; p/r and bookeeping; photocopy, filing, etc. Clinical Medical Assistant

Associate's Degree

Remington College, HI

144 hours of externship completed on 08/31/07 Graduated in February of 2008 AMERICAN SAFETY & HEALTH INSTITUTE

Cardiopulmonary Resusitation and First Aid

Photography 1 & 2 and Industrial Arts

High School Diploma

Castle High, HI

Education History

01/2020 Emergency Procedures

Wilson Care Group

12/2019 CPR & First Aid

Wilson Care Group

05/2007 American Safety and Health Institute

Safety Services

07/1985 Computer general software

Alu Like

Occupational Licenses, Certificates and Training

Detailed References

Julita Antone, Retired

Kaneohe, HI 96744


Cathy Fitzgerald, Call Center

Kaneohe, HI 96744


Susan Miyashiro


Honolulu, HI 96813


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