Office Assistant Customer Service
Resume:
Freda L Knapper
Columbus, Ohio 43227
********@***.***
Organized and detailed oriented with a strong work history during which time consistently demonstrated the ability to develop productive relationships, resolve issues, prioritize tasks and meet deadlines. Summary of Qualifications
• Exceptional relationship building skills targeted at ensuring teamwork and customer service
• Track record of understanding and addressing the individual’s needs and preferences
• Creative, resourceful, flexible, and able to adapt to changing priorities to meet deadlines while maintaining a positive attitude and strong work and moral ethics
• Able to motivate both small and large groups to come together to exceed established goals
• Proficient in managing related paperwork, co-workers, and challenging situations
• Clear communication skills aimed at understanding individuals’ desires and providing expectation exceeding corresponding services
• Diligent and organized individual that has the proven ability to multi-task efficiently
• Performed a variety of administrative duties while working in many different fields
• Unprecedented capacity to remain calm in very stressful situations
• Strategic-relationship/partnership-building skills - listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve positive outcomes
• Trained in verbal strategy, report writing, and unarmed self-defense
• Previously certified in unarmed self-defense, first aid, CPR, firearms, and mail contraband Relevant Employment History
City of Columbus, Office Assistant for Maternal Child Health 2007-2017
• Professionally conducted intake of the mother and child and provided excellent customer service
• Provided facts to individuals and searched online for pamphlets that each situation required
• Completed payroll for the staff and did chartwork for clients City of Columbus, Office Assistant for Vital Statistics 1998-2007
• Performed data entry for a variety statistical categories
• Documented birth and death certificates
• Processed all incoming mail for the facility and delivered outstanding customer service for clients
• Worked with funeral directors for death certificates, public windows, and customer dealings State of Ohio Corrections, Corrections Officer 1987-1993
• Maintained safety and security for inmates in dayrooms, showers, living and recreational areas, and dining rooms
• Appropriately enforced rules and regulations of living units pertaining to security
• Conducted searches and inspections of incarcerated and kept discipline and order by surveillance
• Transported inmates by vehicle and foot to ensure safety of fellow officers and the inmates
• Completed daily security documents, incident reports, logs, progress reports, and plan writing Education
Corrections Training Academy, Certificate
Ohio Southern University, Law Enforcement
Marion Franklin High School, Diploma
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