B.Sc. (Physics), MBA (IT Management), ITILv*, PRINCE2, ISVM,

TM

Permanent Address: P.O. Box MD 287 Medina, Accra Ghana.

Phone: +233- (024-*******, (027-*******,(020-*******

E-Mail: ado3vs@r.postjobfree.com

Date of Birth: 24TH June 1971 Nationality: Ghanaian Marital Status: Married

Summary of Work Experience:

Experience in Formulation of Cyber & Information Security Policy

Experience in LAN/WAN Design, Installation, and Implementation.

Conversant with Windows & UNIX Systems Administration.

Good Working Knowledge in Network Designs and Implementations.

Design and implementations of resilient Data Centers and Power Solutions.

Hands-on experience in deployment of Intel/Sparc based enterprise Servers.

Experience in providing Technical support to the following application software:

Microbanker

Flexcube (ver. 3.6, 4.5 & 11.2)

T24

X100

Energy

Personal Profile:

A qualified IT professional with over 20+ years’ experience in cross-functional areas, including Service Management, and I.T Project Management,

Committed to excellence in handling technology, processes, people, and cultural transitions without losing focus on timelines and bottom lines.

Cyber Security Service Management.

IT Infrastructure Management - Planning, Implementation, and Operations

Achievements:

Deployed firmware patches on Compaq ProLiant Systems, making them Year 2000 Compliant at SSB Bank (Société Générale Ghana).

Resolved Western Union Connectivity problems through the normal lease lines from SITA by configuring the system to use the Internet for payment of remittances to Customers for Agricultural Development Bank (ADB) and its partner agents.

Resolved the Signature scanning and linking problem in Micro banker applications.

Successfully stabilize the crashing of the Flexcube branch servers and prepared a comprehensive manual on the setup of new servers for the branches.

Successfully installed and configured a new Enterprise Server Transaction or Application for the Flex cube system in ADB.

PROFESSIONAL EXPERIENCE

Head Information Technology, First Insurance Company, Accra (May 2018 to Date)

Oversee all technology operations (e.g., network security) and evaluate them according to established goals.

Devise and establish Cyber and Information Security policies and systems to support the implementation of strategies set by the board.

Analyze the business requirements of all departments to determine their technology needs.

Purchase efficient and cost effective technological solutions.

Inspect the use of technological equipment and software to ensure functionality and efficiency.

Developed IT Security Governance structure to reduce risks in business processes, enhance information security, and comply with regulatory requirements

Creation and deployment of Security Awareness Program, Computer Incident Response Team, and Disaster Recovery / Business Continuity Plans to safeguard the firm

Developed methodologies to perform risk assessment, business impact analysis, and security assurance to improve systems and operational security

Conducted Threat and Risk Assessments and IT Security reviews to assess business and technology risks

Worked with business units to identify their perceived threats to the integrity, availability, and confidentiality of their information assets.

Managing and Administering the MS SQL Server 2012 Database

Developed and implemented incident response procedures and metrics

Created IT Security and Overall Disaster Recovery and Business Continuity Plan

Identify the need for upgrades, configurations or new systems and report to the board

Control budget and report on expenditure

Assist in building relationships with vendors and creating cost-efficient contracts

Achievement: - Develop a comprehensive Cyber Security Policy, Develop a Disaster Recovery Plan, Go Live on Exergy after two years of UAT and Deployed a centralized Antivirus systems.

IT Manager Golden Pride Savings & Loans, Accra (February 2017 to April 2018)

Responsible for the strategic development of the bank’s Management Information Systems (MIS) and quality assurance systems

Ensure the development of the bank’s Information Technology Strategy and formulation of all necessary Information, Systems and Technology (IS&T) management policies and plans.

Liaise with other departments to introduce IS&T related changes necessary for the bank’s operations.

Review IS&T systems and platforms to help improve the bank’s business.

Developed IT Security Governance structure to reduce risks in business processes, enhance information security, and comply with regulatory requirements

Creation and deployment of Security Awareness Program, Computer Incident Response Team, and Disaster Recovery / Business Continuity Plans to safeguard the firm

Developed methodologies to perform risk assessment, business impact analysis, and security assurance to improve systems and operational security

Conducted Threat and Risk Assessments and IT Security reviews to assess business and technology risks

Worked with business units to identify their perceived threats to the integrity, availability, and confidentiality of their information assets.

Managing and Administering the Oracle 10g Database

Developed and implemented incident response procedures and metrics

Created Cyber and Information Security Policy and Overall Disaster Recovery and Business Continuity Plan

Perform any other function that may be assigned by Management.

Responsible for IT operations support for all production systems which includes, but is not limited to Active Directory, Web services, Application services, and Database services.

Achievement: - Develop a comprehensive Cyber Security Policy, develop a Disaster Recovery Plan and Test it, Development a Vulnerability Plan and Setup an IT Steering Committee.

IT Consultancy- Bentil-Enchill, Letsa & Ankomah, Accra (August 2015 to March 2016)

Audited the IT System of the firm and make recommendations for its improvement.

Audited the Citrix deployment and advice on its usefulness. Recommended the most appropriate method to adopt for its implementation.

Formulated an Enterprise IT Security Policy for the firm

Implemented a Centralized Antivirus System for the firm (ESET).

Head, IT & Data Management at Global Access Savings & Loans, Head Office, Accra (September 2013 - July 2015)

Coordinated departmental activities by assigning projects, setting priorities, and directing the work of other employees.

Ensured timely communication of important department activities both within the department and to the entire company.

Provided IT operations installation, support, and expertise for systems which includes all network connectivity, server operations, and desktop operations.

Conducted Threat and Risk Assessments and IT Security reviews to assess business and technology risks

Worked with business units to identify their perceived threats to the integrity, availability, and confidentiality of their information assets.

Perform security audits and recommend/approve WAN/LAN architectural changes.

Developed companywide WAN topology with firewalls and intrusion detection systems.

Coordinated Business Impact Analysis, Disaster Recovery, and Business Continuity plans, and testing.

Investigated, gathered and documented inappropriate use and internal security incidents.

Teamed with law enforcement in the investigation of network compromises that led to arrests and convictions.

Development and implemented all IT policies and procedures, including those for security, DR, architecture. Set standards for service provisioning.

Managed Help Desk, Network Operations Center, and Infrastructure teams, supporting infrastructure and applications

Formulated Enterprise Cyber Security policy and developed an IT Strategy for the company

Formulated Procedures and Policies to handle incidents, Problem and Change Control Management processes

Prepared BCP and Disaster Recovery Plans for the company covering all operational units/departments.

Head, IT Infrastructure Unit at ADB Head Office, Accra (December 2010 to July 2013)

Managed and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, and so on.

Manage Data Center expansion and consolidation projects

Conducted feasibility studies for various upgrade projects, improvements, and other conversions.

Negotiated and administer vendor, outsourcing and consultant contracts and service agreements with appropriate technical input

Formulated Procedures and Policies to handle Incident, Problem and Change Control Management processes

Manage the design, construction, installation, configuration, support, and maintenance of all Data Center mission critical infrastructure

Manage all electrical and mechanical infrastructure needs such as UPS systems alongside provider

Own the relationships with vendors, hosting providers, and any other 3rd party services we use to build our infrastructure

Provide on-site assistance for customer and network issues isolation and resolution, perform basic system administration and reconfiguration in order to restore services

Translate server, storage, and networking requirements into specific Data Center needs (space, racks, power, AC, cabling) with cost estimates

Improve operational processes and documentation

Define policies, procedures, and standards related to performance, capacity, availability, continuity, and security

Identify and implement critical metrics necessary to manage and monitor the performance of overall operations including: capacity, availability, budget, and inventory

Manage and ensure SLA compliance

Manage Data Center engineers in conjunction with other operational teams, fostering an atmosphere of collaboration within the organization, emphasizing teamwork and professional development

Submit monthly & Quarterly Report to Director of Technology and Director Business Solution respectively

Head, Computing Hardware Unit at ADB Head Office, Accra (December 2002 to December 2010)

Managed the Bank's IT infrastructure, to ensure maximum uptime in provisioning IT services to the business

Supervising the Workshop Staff in carrying out repairs works on Computers and their accessories as well as undertakes Preventive maintenance.

Training staff on IT Application package usage.

Train the staff of the department on IT Services Management

Advised Management on Purchase of Information Technology Equipment’s

Managing and Administering the Oracle 8i Database

Conducted Threat and Risk Assessments and IT Security reviews to assess business and technology risks

Worked with business units to identify their perceived threats to the integrity, availability, and confidentiality of their information assets.

Developed and implemented incident response procedures and metrics

Created IT Security and Overall Disaster Recovery and Business Continuity Plan

Help in preparing IT Budget for the bank.

Managing and Administering the MS SQL Server 2000 Database

Prepared a manual for the installation and configuration of branch servers, to reduce the time spent in preparing a new server from 3 hours to an hour

Acted Systems Administrator for the Domain Controller and the Antivirus server for Sixteen months from Dec. 2002 to April 2004

Run queries on Oracle database(8i) and MS SQL database to update tables and enable users

Acted as the Network Administrator for 6 months from Oct. 2003 to March 2004

Systems Administrator for 15 months from January 2003 to March 2004

Implemented and staffed 24 x 7 Network Operations Center, responsible for monitoring, maintaining and supporting production systems and services.

Provided IT operations installation, support, and expertise for XMS office which includes all network connectivity, server operations, and desktop operations.

Provided Technical Support to Western Union, Micro banker Money gram and Flexcube.

Other duties assign by Head, IT Department.

I.T Officer and Administrator, Enterprise Life Assurance Company. Enterprise House, Accra (June 2002 to November 2002)

Systems Administrator: -Maintaining the Company's Database (ORFEO) running on Windows 2000 Advanced Server.

Provided User Support services for (Accra and Tema) Offices

Managed the company’s IT infrastructure.

Managing and Administering the MS SQL Server 2000 Database

Managed the Proxy Server for Internet connectivity

Liaised between the company and service providers for effective provision of IT Services.

Preparing Budget for the Department

Systems Support Engineer, at SG-SSB Bank Ltd, Head Office Accra. (July 1998 to May 2002)

Maintained and serviced the Bank's computers and accessories, about 400 Workstations and 60 UNIX and NT Servers Nationwide.

Installation and Configuration of SCO UNIX, Win95/98/2000/NT4.0 on Compaq Servers.

Upgraded Firmware of PCs for Y2K Compliance.

Configuration of Workstations and Servers for Flexcube Implementation.

Helped in preparing the Department's budget. Other duties assign by Head, IT Department

PROJECTS UNDERTAKEN

Project Coordinator ADB October 2012 - February 2013

Coordinating all the activities in the Upgrading of our Database Server from M4000 to M500

Managed a Team of Eight (8) people made up of 3 DBAs, 2 IT Support Engineers and 3 System

Administrators to undertake the undertake project.

Brief the head Technology on the previous day's activities and submit report to IT.

Management on the project for discussion.

Project Coordinator ADB January- August 2011

In-charge of IT Infrastructure planning and implementation of the project, the re-designing of the

Data Centre to accommodate the new sun servers.

Liaise between the project manager and the infrastructure team to design the new Database.

Other duties as assigned by the Project Manager and the Project Head

Re-designing of the Network to accommodate the new connectivity to NI for the VISA and Internet banking

Project Coordinator

Re-denomination Exercise, ADB February- July 2007

In-charge of Hardware and Systems installation & Configuration, setup Testing

Centre for the project. Run Scripts on all branch servers.

Manage a team of five technicians to rollout WU software for the Re-denomination within three weeks in the entire ADB WU Network (i.e., ADB and its Sub-agents). Achieved 100% coverage within 3 weeks.

Project Team Lead

Implementation of Flexcube, ADB March 2003 - May 2008

Installed & Configured Servers with Windows 2000 Advanced server.

Prepared Manual for the setup and configuration of branch servers.

Advised Project Manager on IT Infrastructure issues.

Any other duties assigned by Project Manager.

Solve Technical problems in Flexcube.

VISA Card and Internet Banking Implementation

Setting up of MBX server for Conversion for the project. Achieve in reducing the conversion time from 8 hours to 3 hours for bigger branches and 2 to 1.5 hours for smaller and medium branches respectively.

Project Team Lead

Y2K Compliance SG-Bank. May 1999 - January 2000

As the Hardware Eng. Attached to the team to handle all Hardware issues like running

Firmware upgrades on servers.

And patching of OS and MBX for Y2K compliance

Achieved 100% coverage of 35 branches within 2 weeks.

Project Team Lead

Implementation of Flex cube, SG-Bank. June 2000- April 2002

Installation & Configuration of Branch Servers, and workstation

Branch preparation towards the FC roll-out

Provide support for users.

Setup UAT for Testing

Micro banker Implementation, SG-Bank. July 1998-November 1999

Configuration & Installation of Servers with SCO UNIX 5.

Configuring PCs with LAN WP for DOS to run MBX

EDUCATION & HONOURS

MBA (2004-2006):

Master’s in Business Administration with major in Information Technology Management: - Paris Graduate School of Business by Research.

MBA Dissertation: Evolution of Electronic Banking in Ghana Prospect and Challenges - A Case Study of SG-SSB and Agricultural Development Banks

BSc Physics (1992-1996):

Bachelor of Science Degree in Physics at Faculty of Science, University of Ghana, Legon. Accra.

BSc Dissertation: "An Analysis of Noise Levels in Some Selected Areas in Accra Metropolitan Area.

GCE A' Level Certificate (1989-1991)

GCE Advanced Level Certificate with credits in (Physics, Chemistry, Mathematics and General Paper): Mfanstipim School, Cape Coast.

GCE O' Level Certificate (1985 - 1989)

GCE Ordinary Level Certificate (Grade 1); with credits in (English Language, Mathematics, Additional Mathematics, Geography, Economics, Physics, Chemistry and Biology): Nsien Secondary School, Axim. Ghana.

PROFESSIONAL CERTIFICATIONS

Certified Chief Information Security Officer (CCISO)

Security Specialist (ECSS)

PRINCE2 Foundation (Project Management)

ITILv3 Foundation

Information System Vulnerability Management (ISVM)

REFEREES

Mr. Francis Kwashie

Mr. Joseph Adjei

Mr. Jonathan Lamptey

Chief Operating Officer

Senior Manager Transformation

Technical Director

Aquila Holdings

Enterprise Group

Comsys Ghana Limited

Airport Accra

+233-*********

Accra

+233-*********

Tel- 030*******

+233-*********

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